Acquire BPO

Acquire Business Process Outsourcing (formerly Acquire Asia Pacific)[7] is a global business process outsourcing firm[8] that specializes in back office support, customer acquisition, customer service, technical support, lead generation and software development.[9] They offer flexible engagement models offshore, onshore and Work from Home (WFH).

Acquire Business Process Outsourcing
TypePrivate
IndustryBusiness process outsourcing
Call Center
Founded2005
Headquarters
Melbourne
,
Australia
Key people
  • Scott Stavretis[1] – (CEO)
  • Kathryn Marshall[2] – Chief Commercial Officer[3]
  • Dana Andel[4] – Country Manager Philippines,
  • Len Moreto[5] – Chief Finance Officer
Number of employees
7,000[6]
Websiteacquirebpo.com

Headquartered in Australia, Acquire BPO has delivery centers in Melbourne, Australia; Manila, Philippines; Santo Domingo, Dominican Republic[10] and offices in Dallas, Texas and Sydney, Australia with over 7,000 employees.[11]

History

Formation

Established by Larry Kestelman and Scott Stavretis in 2005, Acquire BPO was initially built to support the need for a better call center facility for Dodo Services,[12][13] an Australian internet service provider.

Expansion

Acquire BPO opened a new site in Dallas, Texas in the United States in 2015.[14][15] The following year, it formally inaugurated its newest delivery center in the Dominican Republic.[16]

From offering contact centre and back office services, Acquire has expanded to establish an Automation and Intelligence line of business, Acquire.AI, specializing in Robotic Process Automation (RPA), chatbots, voice biometrics and speech analytics. [17]

With its July 2020 acquisition of The Smart Group Australia, it now offers a complete outsourcing proposition: onshore, offshore and Work from Home.[18] [19]

Acquisitions

In January 2014, Acquire BPO announced the full acquisition of an animation company, Animation1.[20] In less than a year after completing its previous acquisition, it purchased one of the Philippines’ fastest-growing BPOs, SHORE Solutions, Inc.[21]

In July 2020, Acquire announced its 100% acquisition of The Smart Group, a Melbourne-based call centre outsource provider, to support it's Australian domestic expansion.[18] This move looks to help Australian companies to lower headcount with onshore teams complemented by the company’s automation and AI capabilities.

Awards
  • In 2020, Acquire BPO remained as a Global Outsourcing 100 company for the fourth consecutive year. [22]
  • In 2019, Acquire was the only Australian company on the Global Outsourcing 100 list of the International Association of Outsourcing Professionals (IAOP). [23] It was also among Asia CEO Awards' Circle of Excellence winners for Service Excellence [24] and won Silver Stevie Winner for Company of the Year - Large Business or Professional Services. [25]
  • Acquire made the 2018 Asia CEO Circle of Excellence roster for Top Employer of the Year, Service Excellence Company of the Year and Executive Leadership Team of the Year. [26]
  • In 2018, Acquire won for Best People Strategy & Culture at the Contact Center Week Excellence Awards. [27]
  • In 2017, Acquire was named in the World’s Best Outsourcing Providers list by International Association of Outsourcing Professionals® (IAOP®).[28]
  • Acquire was listed in Deloitte’s Technology Fast 500 Asia Pacific Ranking in 2016.[29]
  • Acquire emerged as the Gold Stevie Winner at The International Business Awards’ 2016 Fastest Growing Company of the Year – in Asia Pacific.
  • In 2016, Acquire was recognized in the Best in Class Contact Center (Over 200 seats) category at the Call Center Week (CCW) Excellence Awards.[30]
  • Acquire was also recognized in CCW Excellence Awards’ Best Corporate Social Responsibility category in 2016.[31]
  • In 2016, Acquire won the Service Distinction Awards at CeBIT Australia’s Business Technology Awards.[32]

References
  1. Scott Stavretis Executive Profile, Bloomberg, Retrieved 2017-01-19
  2. Kathryn Marshall Executive Profile Bloomberg, Retrieved 2017-01-19
  3. "CEI-RD". Center for Export and Investment - Dominican Republic. Archived from the original on 2017-02-02. Retrieved 2017-01-26.
  4. Dana Andel Executive Profile, Bloomberg, Retrieved 2017-01-19
  5. Len Moreto Executive Profile, Bloomberg, Retrieved 2017-01-19
  6. Acquire BPO aims to expand to 10,000 employees in the Philippines Archived 2016-08-25 at the Wayback Machine, Interaksyon, Retrieved 2017-01-19
  7. Acquire BPO PTY, LTD, Australian Business Register, Retrieved 2017-01-19
  8. Acquire BPO to further expand in the Philippines with USD10M investment ,Business News Asia, Retrieved 2017-01-19
  9. Company Profile - Acquire BPO, IAOP, Retrieved 2017-01-19
  10. BFM Vol 3, Issue 1, Business First Magazine, Retrieved 2017-01-19
  11. Acquire BPO aims to expand to 10,000 employees in the Philippines Archived 2016-08-25 at the Wayback Machine, Interaksyon, Retrieved 2017-01-19
  12. Scott Stavretis, CEO of Acquire BPO Archived 2017-02-01 at the Wayback Machine, CEO Magazine, Retrieved 2017-01-19
  13. Outsourcing proves a winner for Young Rich lister Scott Stavretis, AFR, Retrieved 2017-01-19
  14. Acquire BPO’s growth at full speed with more offshore and nearshore locations, IBPAP, Retrieved 2017-01-19
  15. Acquire Pty Ltd. Company Information, Bloomberg, Retrieved 2017-01-19
  16. Acquire inaugura operaciones en área call center El Caribe, Retrieved 2017-01-19
  17. "Automating business processes a no-brainer - Financial Review, 6/4/2018". todayspaper.smedia.com.au. Retrieved 2020-07-20.
  18. "Ring, ring! Call centre heavyweight Acquire BPO bulks up". Australian Financial Review. 2020-07-02. Retrieved 2020-07-20.
  19. Central, C. X. (2020-07-03). "Acquire BPO announces new onshore acquisition". CX Central. Retrieved 2020-07-20.
  20. Acquire acquisition of Shore Solutions diversifies services, iTWire, Retrieved 2017-01-19
  21. Australian BPO firm buys out Shore Solutions, Philstar, Retrieved 2017-01-19
  22. "IAOP - The 2020 Global Outsourcing 100". www.iaop.org. Retrieved 2020-07-20.
  23. "IAOP - Best of GO100". www.iaop.org. Retrieved 2020-07-20.
  24. "Asia CEO Awards » Circle of Excellence 2019". www.asia-ceo-awards.org. Retrieved 2020-07-20.
  25. "Company / Organization Awards Winners | Stevie Awards". stevieawards.com. Retrieved 2020-07-20.
  26. "Asia CEO Awards » ASIA CEO AWARDS 2018 WINNERS AND FINALISTS". www.asia-ceo-awards.org. Retrieved 2020-07-20.
  27. admin (2018-02-21). "Acquire BPO Bags the People Strategy and Culture Award". Acquire BPO. Retrieved 2020-07-20.
  28. Technology Fast 500 Asia Pacific 2016 Ranking, Deloitte, Retrieved 2017-07-06
  29. 2016 Company & Organization Awards Category Stevie Award Winners, The International Business Awards Retrieved 2017-07-06
  30. 2016 Call Center Week (CCW) Excellence Awards Finalists, CCW Excellence Awards, Retrieved 2017-07-06
  31. 2016 Call Center Week (CCW) Excellence Awards Finalists, CCW Excellence Awards, Retrieved 2017-07-06
  32. Business Technology Awards, CeBIT Australia, Retrieved 2017-07-06
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