Angélique Gérard

Angélique Gérard (formerly Angélique Berge, née Angélique Dilscher) born 13 June 1975 in the commune of Fontainebleau in the metropolitan area of Paris, is a French businesswoman and writer.

Angélique Gérard
BornJun 13, 1975
Fontainebleau, France
NationalityFrench
EducationINSEAD
EmployerILIAD
TitleDirector of Customer Relations

She is a director of customer relations of the French telecommunications group Iliad and member of the executive board of its holding company. Also, she is the president and executive director of 9 Iliad owned subsidiaries.

In 2015, she was awarded the blue ribbon of the French award Knight of the National Order of Merit.

Education

Gérard was born in Fontainebleau, Paris. She is an alumna of the European Institute of Business Administration (INSEAD).[1] She studied at HEC Paris and Multi-médias Institute, where she trained to become a business manager.[2]

Career

After graduation, she worked for four years at France Télécom. At the end of 1999, she joined Iliad Group. There, she created its first customer contact centers. Since she started working at Iliad, Gérard has supervised the growth of her staff, set up and ensured the enhancement of the subscribers’ service and customer experience, and the deployment of teams of field technicians.[3]

As a business manager of the Iliad affiliated Free call centers, Gérard had to deal with a fast increase in staff numbers. Over a period of seven years, the number of employees has multiplied by 30. The process of recruiting, training, managing and overseeing the work of a team of more than 6,500 employees on a daily basis has been a challenge that she has managed successfully.[4]

Gérard also launched the Face To Free contact channel in 2015, making it possible to humanize the after-sales service through a digital channel.[5]

Se is also the president and executive director of 9 Iliad-owned subsidiaries,: Centrapel since 2000, Total Call since 2005, Resolution Call since 2010, and Equaline, Certicall,[6] Mobipel, Qualipel and MCRA since 2011.

Professional Activities

Gérard is a member of Gust, FundMe and the Business Angels Club of the European Institute of Business Administration (INSEAD). She supports young French entrepreneurs and is a shareholder of many youth-owned businesses[7] such as WorldCrunch, Les Eclaireuses, StepIn, Frogans, or Pumpkin.

As Europcar prepares to launch its initial public offering (IPO), Angélique  Gérard joins the International Group's Supervisory Board as an independent director[8] She is also honorary chairwoman of the Association of Free’s Users (AdUF).

Bibliography
  • Les intelligences multiples en entreprise. Dunod. 2019. ISBN 978-2-100-78817-0.
  • Stop Sexism! Le féminisme à l'ère post #Metoo. Eyrolles. 2019. ISBN 978-2-212-57267-4.
  • L'expérience client, une histoire d'émotions. Eyrolles. 2020. ISBN 978-2-212-57311-4.

Awards & distinctions
  • The jury of the European Conference on Calling and Customer Relations Centers (SECA) honored the Centrapel, Total Call groups with the Coup de Coeur award in 2005, both the Casque de Bronze and the Coup de Coeur awards in 2006, and the Casque d’Or in 2007 for best market social practices.[9]
  • In 2007, the 60 Million Consumers magazine in its annual benchmarking survey gave Free the highest score on the market, as 93% of its subscribers were satisfied. Another survey, published by the magazine ''Que choisir'', ranked ‘Free’ at the top of the Internet Service Providers with a consumers’ satisfaction rate of 83%. The rate exceeded 90% between 2010 and 2016.[10]
  • In 2012, three months after the launch of its mobile offers her teams won first prize in the mobile phone customer relations league tables’ (TNS Sofres).[9]
  • In March 2015, Gérard succeeded Emmanuel Macron in heading the Choiseul ranking, as one of the 100 leaders of the French economy under the age of 40.[11]
  • On October 5, 2015, Gérard received the ‘Palme de l'expérience Client’ award for Face to Free. That same evening, she received the ‘Palme d'Or’ award for best Client Director.[12]
  • On December 7, 2015, she received the ‘2015 Leadership Hope Award.[13]
  • On May 11, 2016, her teams earned the ‘Feel Good Management Award.[14]
  • Gérard was awarded the Femme du Numérique 2016 (The 2016 Digital Woman), a prize granted by the business magazine ''Usine Nouvelle,'' .[15]
  • In October 2016, her teams were ranked second and awarded the Palme Expérience Collaborateur by the AFRC and the Relation Client magazine.[16]
  • On November 14, 2016, Angélique Gérard received the Cross of Knight of the National Order of Merit.[17]

References
  1. "Angelique Gerard Net Worth (2020) – wallmine.com". Wallmine.
  2. "Angélique Gérard dans le top « 40/40 » des décideurs". Univers Freebox. 8 October 2015.
  3. "Iliad.fr". www.iliad.fr.
  4. Montalembert, Ghislain de (2 March 2015). "Angélique Gérard, une superwoman autodidacte en tête du Choiseul 100". Le Figaro.fr (in French). Retrieved 23 September 2020.
  5. "Qui sera élu Directeur Client de l'année 2020 ? Portrait d'Angélique Gérard | Groupe Iliad". AFRC (in French). 31 August 2020. Retrieved 23 September 2020.
  6. Iliad crée deux nouvelles sociétés : CERTICALL et EQUALINE
  7. "Angélique Gérard : « La responsabilité d'aider les entrepreneurs »". Les Echos Executives.
  8. Angélique Gérard : « J'ai le goût d'entreprendre»
  9. Angélique Gérard, la femme du numérique chez Free
  10. "Centres d'appels de Free : au cœur de Paris, mais sous pression". Capital.fr (in French). 30 November 2012. Retrieved 23 September 2020.
  11. Montalembert, Ghislain de (7 February 2014). "Les 100 leaders de demain". Le Figaro.fr.
  12. "Palmes de la Relation Client : résultats de l'édition 2015". Relation client magazine (in French). Retrieved 23 September 2020.
  13. "Angélique Gérard, la femme du numérique chez Free". Cadre & Dirigeant Magazine (in French). 17 November 2017. Retrieved 23 September 2020.
  14. "La Direction de la Relation Abonné du groupe Iliad reçoit le « Award du Management Feel Good »". Univers Freebox (in French). 11 May 2016. Retrieved 23 September 2020.
  15. "Et la femme du numérique de l'année est... Angélique Gérard, Directrice de la relation abonnés d'Iliad". usine-digitale.fr. Retrieved 23 September 2020.
  16. "Qui sera élu Directeur Client de l'année 2020 ? Portrait d'Angélique Gérard | Groupe Iliad". AFRC (in French). 31 August 2020. Retrieved 23 September 2020.
  17. "Free : Angélique Gérard décorée de l'insigne de Chevalier de l'ordre national du Mérite". Univers Freebox (in French). 4 October 2017. Retrieved 23 September 2020.
  1. Les Barons de la Bourse
  2. Editions eyrolles - Angélique Gérard
  3. Angelique Gerard Net Worth
  4. Angelique Gerard
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