Brihanmumbai Electric Supply and Transport

The idea of a mass public transport system for Bombay was first put forward in 1865 by an American company, which applied for a licence to operate a horse-drawn tramway system. Although a licence was granted, the project was never realized due to the prevailing economic depression in the city due to the end of the American Civil War, during which Bombay had made vast strides in its economy by supplying cotton and textiles to the world market,. On 27 November 1871, a notice in the Times of India newspaper found to be too expensive and the tender was promptly abandoned.

The "Bombay Tramway Company Limited" was formally set up in 1873. After a contract was entered into between the Bombay Tramway Company, the municipality and Stearns and Kitteredge company, the Bombay Presidency enacted "The Bombay Tramways Act, 1874", under which the company was licensed to run a horsecar tramway service in the city.[1] On 9 May 1874, the first horse-drawn tram made its début in the city, plying on the Colaba–Pydhone via Crawford Market, and Bori Bunder to Pydhonie via Kalbadevi routes. The initial fare was three annas (15 paise) , and no tickets were issued. As the service became increasingly popular, the fare was reduced to two annas (10 paise). Later that year, tickets were issued for the first time to curb increasing ticketless travel.[2] Stearns and Kitteredge reportedly had a stable of 900 horses when tram service began.

In 1882 the municipality entered into an agreement with the Eastern Electric Light and Power Company to provide electric lighting in the Crawford Market and on some of the roads. But the company went into liquidation the following year and the market reverted to gas lighting. In 1899, Bombay Tramway Company applied to the municipality, for operation of electrically operated trams. Due to the high investment required, the company suggested that the Bombay Municipal Corporation (BMC) should waive its right to take over the tramways, which was to take place in 1901 according to the Bombay Tramways Act. Instead, the BMC decided to take over the company, but was met with several legal problems. In 1904 the British Electric Traction Company (England) applied for a license to supply electricity to the city. The "Brush Electrical Engineering Company" was its agent. It got "The Bombay Electric License" on 31 July 1905 signed by Bombay Tramways Company, the Bombay Municipality and its agent, the Brush Electrical Company.

City's first electric tram in 1907

Gas lamps of the early 20th century

In 1905, "Bombay Electric Supply & Tramway Company Limited" (B.E.S.T.) was formed. The B.E.S.T. Company was granted the monopoly for electric supply and the running of an electric tram service in the city. It bought the assets of the Bombay Tramway Company for Rs.9,850,000.[3] Two years later in 1907, the first electric tram debuted in the city. Later that year, a 4,300 kilowatts (5,800 hp) steam power generator was commissioned at Wari Bunder. In 1916, the Tata Power group began purchasing power and by 1925, all power generation was outsourced from Tata.[4] The passing years aggravated the problem of rush-hour traffic and to ease the situation, double-decker trams were introduced in September 1920.

The city's first bus in 1926.

Since 1913, the company had been pondering over starting a motorised bus service. The main factor against its introduction was the high accident rate for a similar service in London. After years of debate, the company came to a decision on 10 February 1926, to start a bus service later that year. Bombay saw its first bus run on 15 July 1926 between Afghan Church and Crawford Market. The people of Bombay received the bus with enthusiasm, but it took some time before this means of conveyance really established itself. Despite stiff opposition and protests by taxi drivers, the service ran without a hitch, transporting 600,000 passengers by the end of that year. The following year the number had increased to 3.8 million. For several years, it was looked upon as transport for the upper-middle class. Those were the days when the tram was the poor man's transport; it carried one all the way from the Sassoon Docks to Dadar. The bus fare for the same journey was 25 paise. In response to the pleas made by the Government and the Bombay Municipal Corporation, the company extended its services to the northern part of the city in 1934. The Indian independence movement's call for mass non-violent strikes and general civil disobedience led to regular service disruptions, leading to the company incurring huge losses in 1929. The next year was a particular bad year for the company in the wake of the Great Depression. To remain solvent, the company decided to introduce discounted fares for short routes, and increase its coverage to the northern portions of the city. In 1937, the introduction of double-decker buses proved to be extremely popular.

City's first double-decker tram in 1920

Pursuant to the option given to it under the deed of concession granted to the Bombay Electric Supply and Tramways Co. Ltd, the BMC acquired the assets of the combined undertaking, namely the operation of tramways and distribution of electricity in the city of Bombay as a going concern on 7 August 1947. By mutual agreement, the corporation also took over the operation of the bus services, which was run by the Bombay Electric Supply & Transport Company. Thus, "Bombay Electric Supply & Tramways Company" was renamed "Bombay Electric Supply & Transport".[5][6]

As the company grew, it increased its fleet from 242 to 582 buses over the next decade. In 1949, it took over the Bandra Bus Company, which used to ply buses in the suburbs.[7] In 1951, the electricity division switched over from direct current (DC) to the more efficient alternating current (AC). The company launched its services in the eastern suburbs in 1955. That year, the Undertaking and private operators went to court with BEST asking for a complete closure of the private companies. The case dragged on for four years before the Supreme Court of India granted the organisation a complete monopoly over bus services in the Greater Bombay area. In 1964, due to high operational costs and poor public support, its long-running tram services were terminated.[8] The company became the first company in the country to issue computerised billing in 1974. In 1994, the company introduced electronic meters in a move to replace the less accurate electric meters.

With the renaming of the city from Bombay to Mumbai in 1995, the organization was renamed to "Brihanmumbai Electric Supply & Transport (BEST)". Following a Supreme Court directive, the company gradually phased out old buses and introduced new buses which complied with the Euro III pollution control standards.[9] On 19 November 2004, route SPL-8 travelling from Churchgate to the World Trade Centre had started accepting cashless smart cards for automatic fare collection in BEST buses. After the 9/11 bombings, BEST had installed an audio-visual surveillance system (CCTV) on each of its buses to monitor suspicious behavior on-board its vehicles but it is no longer done. BEST currently has over 1500 environmentally friendly Compressed Natural Gas (CNG) buses on its fleet and plans to increase the number of buses. Almost all buses have two LCD TVs per bus and some are air-conditioned. The A/C bus "AS-4" from Oshiwara Depot to Backbay Depot is the route with the highest revenue for BEST. BEST had introduced A/C Cerita services on certain routes but due to high maintaince it got discontinued.

BEST uses CNG and conventional diesel buses. As of January 2015, the BEST has a fleet of 3337 buses.[13] The fleet comprises 602 single-decker diesel buses, 2694 CNG buses, 40 AC Midi buses,1000 Non Ac Midi Buses, and 120 double-decker buses. All are tagged with a route number and its corresponding destination. They are displayed in the front in Marathi and on the side in English.[14] In June 2005 BEST decided to hire buses from private operators instead of procuring new buses to cut costs. These buses would look the same as a regular bus, but the maintenance and salaries would be taken care of by the private operators. However, no buses have been hired by them until 2013.[15] BEST planned to install GPS systems on its buses to monitor them in real-time. It entered into a barter deal with Amnet in 2007 to install three CCTVs in each bus. Amnet also received the rights to advertise in the buses using two LCD screens.[16] To keep this bus fleet roadworthy, a two-tier system of maintenance is followed by Transportation Engineering Department. A workshop located centrally at Dadar acts as one work center. The Dadar workshop has a built-up area of 27,170 square meters. All unit overhauling, repairing of body damages, tyre cut repairs, plant and equipment installation and repairs, and reclamation activities are carried out in the workshop.

A BEST AC mini-bus

Until BEST was taken over by the municipality, only the Colaba depot was available for the maintenance of buses and minor repairs. As the fleet grew, more depots were needed. In 1961 the fleet comprised 1045 buses. Six new depots were constructed for their maintenance. The Wadala depot was equipped for the maintenance of 300 buses. At this time it was the largest depot in Asia. After this, the authorities decided that no depot should be called on to look after more than 125 to 150 buses after taking long maintenance times into account. Accordingly, small depots were built at convenient spots in the city and its suburbs. Each depot is a work center that provides bus services effectively every day, carries out preventive maintenance, as well as repairs on buses. Depots carry out maintenance practices such as preventive maintenance, unit replacement, RTO passing, body damage repairs of buses. BEST buses are operated out of the 27 bus depot located in four zones viz. City, Central, Western, Eastern & Suburban zones.[17][18]

In late 2019, BEST began operating air-conditioned mini-buses and midi-buses that were hired on a wet lease.[19][20][21]

BEST bus routes are spread citywide and to neighboring cities. BEST operates inter-city services to three areas beyond the municipal limits of Mumbai City; i.e., into the limits of the bordering corporations of Navi Mumbai, Thane, and Mira-Bhayandar. BEST supplements suburban rails, which is the mass carrier in the Mumbai region. It is for this reason that BEST always gives priority for feeder routes over other routes. BEST uses CNG and diesel-powered buses for its operation. BEST introduced Air-conditioned buses in 1998.[22]

The majority of BEST buses consist of ordinary routes. Limited bus services that skip minor stops are used on long routes, high-capacity routes, and routes that provide connectivity beyond Mumbai city. The buses have "LTD" appended to the route number. 5xx LTD numbered buses connect Navi Mumbai with Mumbai. Some buses like 504 LTD, C 53 EXP and AS 53 EXP plies till Navi Mumbai's Raigad district, also called as South Navi Mumbai, thereby connecting the nodes of Kharghar and Kalamboli. Buses number 4xx mostly like 496 LTD and 497 LTD serve Mulund and Thane and provide the connection to greater Mumbai and buses numbered 6xx LTD and 7xx LTD serves Mira-Bhayander region like 706 LTD and 720 LTD.

As of 2015, the BEST runs a total of 3,600 buses,[13][23] ferrying 5 million passengers[24] over 443 routes, and has a workforce strength of 38,000, which includes 22,000 bus drivers and conductors. BEST plans to induct more AC & Non AC buses on wet lease and increase total fleet to 6,000 buses by 2021.

Besides buses, BEST operates a ferry service since 1981 in northern Mumbai, across the Manori Creek. The barges operate at regular intervals across the shallow creek linking Manori to Marve.[25]

The BEST bus service suffered two bombings on 6 December 2002 and 28 July 2003 killing six people. In August 2006, BEST introduced payphone system and CCTVs on its buses as a response to terror attacks on the city's buses and trains.[26]

љ====Types of bus services====

The routes operated by BEST can be broadly classified in the following categories.

• Feeder Routes: These routes feed the railway stations either from the residential complexes or business districts.
• East-west connectors: These are the routes, which run east/west, where railways have no role to play and connect the western suburb with the eastern suburb.
• Trunk routes: These routes run south–north through the city and are almost parallel to the railways.

AC standard routes: These are air-conditioned routes across the city.

• AC express routes: These route runs on western and eastern express highways, to provide faster services to the commuters.
• AC standard routes: These are air-conditioned routes across the city.

The aforementioned routes are further classified into types depending on the number of stops the bus takes and the type of bus used.

BEST has several options to pay bus fares.

• Single journey (paper ticket issued by the bus conductor)
• Daily pass

The fares vary depending on the type. Paper tickets are valid only for single journey. Commuters have the option to buy a daily pass, distance-wise bus pass values and zonal pass. Students are eligible for discounts on monthly and quarterly passes and senior citizens for discounts on weekly, fortnightly, monthly and quarterly passes.[27]

Single Journey Fares

Single Journey Fares are valid only for a single trip between any two points. They are issued on paper tickets by the bus conductor. All fare payments must be made in cash. The fare depends on the distance of the destination. Single Journey fare is not valid for transfers. Ordinary and Limited bus service has the same fares.

Distance-wise bus pass

Distance bus value passes are valid only between two destinations (on a distance basis) on ordinary and limited bus service. Unlimited rides and transfers are available between opted destinations except for single rides. The bus passes are valid for travel between any two destinations up to a distance of a maximum of 20  km. These are issued on an RFID Smart Cards and verified by conductors using a machine. Passes are issued and renewed at all bus depots and also online through the website of BEST undertaking.[28]

Zonal Pass

Zonal passes can be purchased according to the service type. These can be used on any bus routes(no AC and AC defined). Types of zonal passes available are-

Till the last year 2018 the news of increasing BEST bus fares, it was expected for revised hiked fares which are already twice compared to the last few years. Last time in the year 2016, the plans seemed & reversed with a drop in ticket prices.

Since 2005, B.E.S.T (Brihanmumbai Electric Supply and Transport) did not have a fare hike. On 9 September 2010, the hike was done. Then as 2011 passed and 2012 came the rates increased again, At the end of 2013 the new revised and hiked approved and ticket rates increased. Upon getting approval from the civic body's standing committee and State transport Authority the stretched rates are implemented. Below are the old and latest new revised bus fares by BEST for ordinary and AC buses for Mumbai are implemented."

Reduced Bus Fares Starting 8 July 2019 BEST bus fare cut (Both AC and Regular, Non-AC) which are reduced and ready to gain more commuters. The minimum fare to date (Sunday, 7 July 2019) was Rs. 8 for Minimum 2  km distance (Rs 20 for AC Bus) which was hitting heavy to middle-class pocket. The new fares under the new resolution plan decided by Best Committee.

THE NEW BUS FARES ARE AS FOLLOWS:

Up to 5 km: Non-AC Rs 5 | AC Rs 6

Up to 10 km: Non-AC Rs 10 | AC Rs 13

Up to 15 km: Non-AC Rs 15 | AC Rs 19

More than 15 km: Non-AC Rs 20 | AC Rs 25

THE OLD BUS FARES ARE AS FOLLOWS:

2 km: Non-AC Rs 8 | AC Rs 20

6 km: Non-AC Rs 15 | AC Rs 30

10 km: Non-AC Rs 22 | AC Rs 40

20 km: Non-AC Rs 34 | AC Rs 65

The BEST Transport Museum is at Anik Bus depot at Wadala. The museum was founded by P D Paranjape, the BEST officer who religiously collected bus tickets, engines, ticket-issuing machines from depots across the city. The museum was set up in 1984 at BEST's Kurla depot and was shifted to Anik depot in 1993.[29] The museum traces the evolution of BEST. It houses mini models of charming old BEST buses and ancient trams. Hand-written placards in Marathi and photographs are on display for the public. Entry to the museum is free.[30]