Comm100

Comm100 (Comm100 Network Corporation) is a provider of customer service and communication products.[1] All its products are available as a SaaS (Software as a Service).[2] The company serves over 200,000 businesses.[3]

Comm100
TypePrivate
IndustryE-Commerce, Software
Founded2009
HeadquartersVancouver, Canada
Area served
Worldwide
ProductsLive Support Software, Email Marketing Software, Web Help Desk
Websitecomm100.com

History

The company was founded on 3 July 2009 in Vancouver, British Columbia, Canada. The first product (Comm100 Live Chat) was introduced on 5 August 2009. The company reached the 100,000 registered business users milestone in April 2011. The company's products and services were offered for free until the Christmas of 2011.[4] In May 2013, the company joined M3AAWG as a supporter.[5] In 2013 Comm100 was a silver winner of Best in Biz Awards International that year.[6]

Products and services

The company provides a suite of business communication tools, from customer service to marketing.[7] The two most popular products are:

Comm100 Live Chat: live support software[8] that allows users to track and chat with their website visitors in real time.[9][10]

Comm100 Email Marketing: bulk email software[11] that helps users send opt-in email newsletters to subscribers.[12][13]

References
  1. "Best Practices to Improve Customer Service". Independent Retailer. 14 December 2012. Retrieved 31 May 2013.
  2. Gao, Kevin; Stefania Viscusi (March 2013). "How to Manage the Risks to Your Business and Customers After Hackers Attack". Customer. 31: 20. Retrieved 31 May 2013.
  3. Mielach, David (22 March 2013). "Software Updates Can't Slow Comm100 Live Chat". Business News Daily. Archived from the original on 20 April 2013. Retrieved 31 May 2013.
  4. Batchelor, Megan (14 October 2013). "An Interview With Kevin Gao, President And Chief Executive Officer At Comm100". CEO World.
  5. Knight, Kristina (14 May 2013). "Comm100 joins global watchdog group". BizReport.
  6. "Comm100 Named Silver Winner in Best in Biz Awards 2013 International". Best in Biz Awards International. Retrieved 4 September 2013.
  7. Gao, Kevin (March 2013). "What If Your Business Is Hacked". Information Today. 30 (3). Retrieved 31 May 2013.
  8. "2013 Best Enterprise Chat Software". TopTenReviews. Retrieved 31 May 2013.
  9. "Weekly News Roundup". 1to1 Media. 22 March 2013. Retrieved 31 May 2013.
  10. Eden, Whitney (10 January 2013). "New Product News - January 10, 2013". Information Management. Archived from the original on 21 May 2013. Retrieved 31 May 2013.
  11. Jha, Ajit (27 September 2012). "Op-Ed: Email accounts to increase to nearly 4.1 billion by 2015". Digital Journal. Retrieved 31 May 2013.
  12. "Comm100 Launches an E-mail Wizard". Internet Retailer. 6 March 2013. Retrieved 31 May 2013.
  13. Urbanski, Al (8 March 2013). "Marketing News Bytes: March 8, 2013". Direct Marketing News. Retrieved 31 May 2013.
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