iResQ

iResQ is a DBA of ResQ Systems, LLC, an Internet-based company founded in 1994 and located in Olathe, Kansas. iResQ diagnoses and repairs Apple products and the Sony PSP.[1] iResQ also sells accessories and parts in addition to its repair and upgrade services.[2]

ResQ Systems, LLC
Founded1994
HeadquartersOlathe, Kansas
Area served
United States
Number of employees
22 (2009)
Websitewww.iresq.com

Services

The company provides diagnostic and repair services for iPods, iPhones, iPads, MacBooks/MacBook Pros, Mac Minis, and PSPs. Battery recycling services are also available, and the company is an official rechargeable battery collection site in the Rechargeable Battery Recycling Corporation’s Call2Recycle program.[3] iResQ also buys used or broken iPods, iPhones, Mac portables, and Mac desktops for parts and refurbishing .

In 2008 the company was named an Apple-authorized service provider[4] which allows iResQ to diagnose problems and perform repairs for customers under Apple’s warranty program. Today, iResQ is no longer an Apple-authorized service provider and does not accept Apple Warranties.[5]

In February 2009, iResQ announced that it was partnering with a local recycling facility that redistributes surplus electronics to nonprofit organizations. It will also have its cardboard and paper waste processed.[6]

Previous names

The company was originally named “MacWorks” in 1994 and changed to ResQ Systems, LLC in 2001. By 2007, the names “iPodResQ,” “PowerBookResQ,” “InkResQ,” “PowerMacResQ,” and “MacBookResQ” were used for different divisions. In February 2007 the company announced the new name—iResQ—encompassing the various repair services under one brand.[7]

The Dead iPod Song

iResQ attracted some attention after sponsoring a video created by the Internet-based comedians and filmmakers Rhett and Link.[8] The idea originated out of a contest when a fan responded to the website’s “Submit-a-Song” program by asking the duo to produce a video about what to do with a dead iPod.[9] The song was released in February 2008.[10] Featuring a cameo by viral video comedian iJustine, it has received over 2 million views on YouTube as of April 2018.[11]

Notes
  1. "iResQ Offers Full-Service Repairs on Sony PSP". Prweb.com. Retrieved 2010-05-30.
  2. Archived May 17, 2008, at the Wayback Machine
  3. "PSP Repair | Sony PSP Repair Center". Iresq.com. Archived from the original on 2008-05-17. Retrieved 2010-05-30.
  4. "Store Locator". Apple. Retrieved 2010-05-30.
  5. "Store Locator". Apple. Retrieved 2013-06-28.
  6. "Kansas iPod Repair Company Ups Its Green Ante". Prweb.com. Retrieved 2010-05-30.
  7. "iPodResQ Changes Name to iResQ. New Name, Same Premier iPod Repair Services". Prweb.com. Retrieved 2010-05-30.
  8. Whitney, Daisy. "Daisy's Digital Diary: March 3, 2008 : In Depth : TVWeek - Television Industry news, TV ratings, analysis, celebrity event photos". TVWeek. Archived from the original on March 8, 2012. Retrieved 2010-05-30.
  9. "Trial and Error". TVWeek. Archived from the original on March 8, 2012. Retrieved January 15, 2011.
  10. "The Dead iPod Song". Rhettandlink.com. 2008-02-18. Archived from the original on 2011-08-09. Retrieved 2018-04-02.
  11. "Rhett and Link's Dead iPod Song". YouTube. 2008-02-18. Retrieved 2018-04-02.

Other references
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