J&T Express

J&T Express (officially PT Global Jet Express[1]) is an Indonesian logistics company. Founded in 2015, the company is generally engaged in logistics and package delivery. J&T uses automated sorting warehouses in Indonesia and Singapore.[2] It received Indonesian Top Brand Award in 2018 and 2019.[3] As of June 2017, it was valued at 543 million dollars.[4]

J&T Express
Founded2015 
FounderJet Lee
Tony Chen 
Key people
Robin Lo (CEO)
WebsiteIndonesian website

History

J&T Express was founded in 2015 by Jet Lee and Tony Chen (former CEO and current of Oppo, respectively); hence, the company is called J&T.[5] After starting in Indonesia in 2015, it has already expanded to Malaysia, Vietnam in 2017, the Philippines and Thailand in 2018, Singapore and Cambodia in 2019, and China in 2020.[6] Its expansion in Singapore, Cambodia, and China are still under review. Future expansion remains unknown as they are still doing market research.[1] J&T Express has seen a rapid increase in business in Indonesia in the last years and has become the fourth biggest parcel company in Indonesia.[7]

COVID-19 Pandemic

Due to the COVID-19 pandemic in Indonesia, it has seen a increase of 50% in deliveries during Ramadhan 2020 compared to last year, handling up to 3 million packages each day.[8]

J&T Express has given aid packages to cities severely affected by the outbreak, such as Surabaya[9] and Tangerang.[10] Medical aid packages were also given to hospitals.

Controversy

After a video went viral of workers throwing packages in 2020, J&T Express Philippines stated that it would sanction personnel involved in mishandling the packages [11][12] Similar video showing J&T Express Indonesian workers also circulated on the internet in 2019.[13]

Media Konsumen, an Indonesian consumer complaints platform, received multiple letters addressing complaints about faulty sorting and lack of transparency and accountability in J&T Express delivery tracking, resulting in their packages being lost or sent to wrong delivery address.[14][15][16] It has also received mostly bad reviews, stating delays and mismanagement of packages. [17][18]

References
  1. "Baru 4 Tahun Berdiri, J&T Express Diam-Diam Sudah Rambah 5 Negara | Ekonomi". Bisnis.com. 2019-06-19. Retrieved 2020-06-27.
  2. Kalra, Aditi Sharma. "Industry Insider: E-commerce logistics needs talent with holistic industry knowledge, or risk being displaced". www.humanresourcesonline.net. Retrieved 2020-06-27.
  3. Media, Kompas Cyber. "Empat Tahun Berkiprah, J&T Express Torehkan Segudang Prestasi". KOMPAS.com (in Indonesian). Retrieved 2020-06-27.
  4. "J&T Express". jet.co.id. Retrieved 2020-06-27.
  5. "Top Indo-based courier expands services to Sabah | Daily Express Online - Sabah's Leading News Portal". www.dailyexpress.com.my. Retrieved 2020-06-28.
  6. Singapore, J&T Express. "About Us | J&T Express". www.jtexpress.sg. Retrieved 2020-06-27.
  7. "Indonesia Courier, Express, and Parcel (CEP) Market | Size, Forecast (2019-2024)". www.mordorintelligence.com. Retrieved 2020-06-27.
  8. antaranews.com. "Delivery company records 3 mln shipments during Ramadhan". Antara News. Retrieved 2020-06-27.
  9. BeritaSatu.com. "J&T Express Salurkan Bantuan Covid-19 kepada Pemprov Jatim". beritasatu.com (in Indonesian). Retrieved 2020-06-27.
  10. Redaksi (2020-05-06). "J&T Express Tangerang Salurkan Bantuan APD dan Masker ke Rumah Sakit Rujukan Covid-19". BantenNews.co.id (in Indonesian). Retrieved 2020-06-27.
  11. CoconutsManila (2020-06-24). "Video of packages being recklessly hurled an 'isolated case,' says J&T Express Philippines | Coconuts Manila". Coconuts. Retrieved 2020-06-27.
  12. "Delivery company to sanction personnel seen 'mishandling' parcels in viral video". cnn. Retrieved 2020-06-27.
  13. Media, Kompas Cyber. "Viral Video Petugas Lempar Paket Kiriman Pelanggan, Ini Klarifikasi J&T Halaman all". KOMPAS.com (in Indonesian). Retrieved 2020-06-27.
  14. Anugerah, Ramdhan (2020-06-04). "Kecewa akan Layanan J&T Express! Paket Belum Tiba". Media Konsumen (in Indonesian). Retrieved 2020-06-27.
  15. Dhani_elthary (2020-06-06). "J&T Express, Sudah 6 Hari Paketku Belum Sampai Juga". Media Konsumen (in Indonesian). Retrieved 2020-06-27.
  16. P, Leonardo (2020-06-03). "Service Level J&T Express Mengecewakan". Media Konsumen (in Indonesian). Retrieved 2020-06-27.
  17. "PT Global Jet Express - Google Maps Business". www.google.com. Retrieved 2020-06-27.
  18. "J&T Express". www.facebook.com. Retrieved 2020-06-27.
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