mail.com

When creating a free email account, users can choose from more than 200 domains for their personal email address including geographical locations, professions, beliefs and interests, such as asia.com, consultant.com, religious.com, acdcfan.com, and catlover.com.[7]

Mail.com is one of the last remaining major email providers who do not ask for a personal phone number to set up an inbox, allowing access to users who do not have or do not wish to provide a phone number to a third party to use email. Although this allows for greater privacy,[8] this also means their users do not have the option to secure their email accounts by using two-factor authentication (2FA), which is a form of multi-factor authentication. Other major email providers such as Gmail, Yahoo Mail, Outlook, and AOL Mail provide the option to switch on 2FA which means any user who logs in to their email account from a new device will require a specific code which makes them inherently more secure.[9] [10]

On-device prompts that mail.com doesn't provide and are a more secure replacement for SMS, helped prevent 100% of automated bots, 99% of bulk phishing attacks and 90% of targeted attacks according to Google.[11]

mail.com is considered a secure email provider, with all clients’ private data stored in the company-owned data center located in Lenexa, Kansas, USA.[12] mail.com uses SSL to ensure secure data transfer via the internet.[13] Both in the mail.com account and on the online portal, users’ data is strictly protected. All collected data is processed in compliance with legal requirements and according to the highest security standards.[14] The purpose is to provide visitors with relevant ad content according to their preferences and interests.[15] It is not possible to revoke the collection of traffic data, as it is needed to provide the email service free of charge. However, there are configuration options to control interest-based advertisement and newsletter settings.[16]

Every mail.com email account is protected by an antivirus software that scans through emails and attachments, while only checking for malware. Once detected, all viruses, Trojans and spyware are immediately removed by the software to prevent harm to users’ computers, tablets and smartphones. Regular software updates ensure protection against the latest threats.[17] The anti-spam filter, which is embedded in every mail.com email account, also helps detect unwanted junk mail and automatically sorts it into the spam folder. This keeps the users’ inbox free of scams and unwanted advertisement.[18] mail.com also provides best-practice tips[19] in order to increase security for mailboxes.

With regard to attachment size limits, mail.com is the market leader among major free email service providers.[20] It lets users send large files via email, allowing a maximum attachment size of 30 MB.[21]

Mail.com offers its users an email storage capacity of 65 GB, which is equivalent to 500k emails.[22] On top of that, up to 2 GB of files, pictures and videos can be saved in the mail.com File Storage. This cloud solution also makes it possible to share files online with multiple people at once. [23]

The Organizer, also integrated in every mail.com account, lets users schedule tasks and events and sends them automatic appointment reminders as well as daily appointment overviews.[24] Similar to desktop organizer applications, users can set reminders, send event invitations by email, share calendars with others and import and export data to and from the *.ics and *.csv formats.

Mail.com offers free email apps for Android and iOS to help users manage their emails on the go.[25] Access to these apps can optionally protected by a four-digit PIN.[26]

The Mail Collector is a feature that lets users merge email accounts from different providers. With mail.com as primary account, all other email addresses can be imported into the mail.com account. The Mail Collector then automatically forwards all incoming emails into the primary mailbox.[27] Furthermore, mail.com's migration service allows the transfer of contacts and online calendars from all email accounts to the primary account, as well as moving files, photos and videos from other cloud providers to the mail.com File Storage.

Online Office is a free alternative to Microsoft Office. This all-in-one document editor, presentation maker and spreadsheet creator was developed for mail.com users and can be used directly in their email account. This online application enables the user to open, create and edit files, presentations and spreadsheets in the browser without installing a software locally first.[28]

MailCheck is a browser extension for automatic email notifications, available for Chrome,[29] Firefox[30] and Safari.[31] It can be downloaded for free and works for all email addresses at the same time (including those of other providers). Once logged into the account, the user automatically remains logged in for future access. The MailCheck icon displays the number of unread emails directly in the browser and provides a preview of those messages for each account. Optional push and ringtone notifications inform the user of any new incoming mail. By clicking the MailCheck icon, emails can be instantly retrieved.

An alias address allows users to customize the sender email address shown in their correspondence by creating an additional email address within an existing mail.com account. Up to ten alias addresses can be registered at the same time, all associated with the main mail.com email account. This feature enables the use of multiple email addresses from a single mailbox. For example, private and business emails can sent from the same account with the user choosing the sender information the recipients of each email will see.[32]

When composing and sending emails, users have the option to use the integrated spellcheck, define an individual signature for each sender address,[33] attach a vCard, and set a status for the email (such as "high priority" or "confidential").[34] In a period of absence, an auto-responder can be set to automatically reply to all incoming messages.[35] mail.com deploys anti-virus and spam detection software to keep user inboxes free from dangerous and unwanted emails.[35] While the spam folder automatically collects junk mail, multiple additional folders can be created for manually organizing and sorting emails.[36] Email filter rules can also be set up. This feature allows users to define certain conditions under which incoming messages will be automatically moved into particular folders. Each email account also comes with an integrated online address book to save and retrieve private and professional contacts (e.g. addresses, phone numbers and birthdays).[35] Users can customize their accounts by setting their preferred account language (English, Spanish or French) and changing the design theme.[37]

Mail.com closes and deletes free accounts that have been inactive for 6 months; there is no way to recover deleted free email accounts and the data they contained. To prevent this, it is recommended that users log into their accounts at least once every six months via a web browser, the mail.com mobile app, or the mail.com MailCheck.[38][39]

The mail.com interface, including its manifold features, is designed to be intuitive and easy to use.[40] The drag & drop function[35] can be used to sort emails into folders, attach files or organize appointments in the Online Calendar.[41] The mail.com search function can be used to search the entire email account for a particular contact, message, appointment or file by typing a keyword into the search field.[42]  Various password recovery options help users to regain access to their accounts if they have forgotten their password.[43] In addition, mail.com’s support page covers all common user questions and provides explanations and solutions.[44] This Help Center can be accessed directly from the mail.com inbox. For more specific concerns, the mail.com customer service can be reached via contact form.[45]