National Guard Health Affairs

Overall medical Facilities: KAMC Riyadh and KAMC KASCH:

Family Medicine & Primary Health Care [55] Bed Capacity: 1796 Inpatient Admissions 2017: 68,564 Outpatient Admissions 2017: 1,738,767[2]

Bed Capacity: 1,225 Inpatient Admissions 2017: 51,508 Outpatient Visits 2017: 492,955[3]
KAMC- Riyadh was inaugurated in 1982 and became operational in May1983. It is considered one of the most significant healthcare clusters in Saudi Arabia providing all types of care to all Ministry of National Guard soldiers and their families starting from primary healthcare to the most advanced tertiary care services.
KAMC-Riyadh has the lowest mortality and morbidity rates among the patient population. It became a recognized healthcare organization on the international level in conjoined thin separation surgery. It is the first center all over the world with 100% successful rate in twin separation surgery. The Emergency Care Center at KAMC continues to be the best Trauma Care Center in the Kingdom of Saudi Arabia. It is ranked as the 4th Emergency Care Center outside the United States of America, to provide Pre-Hospital Trauma and Life Support (PHTLS) program.

1. KAMC-RIYADH (Main Hospital)
2. King Fahad National Guard Hospital
3. King Abdulaziz Cardiac Center
4. King Abdulaziz Dental Center
5. Surgical Tower / Trauma Center
6. Hepatobiliary Sciences and Organ Transplant Center

Family Medicine and Primary Health Care (FM & PHC) Centers are linked with KAMC-RD to form one of the most massive healthcare clusters in Saudi Arabia. FM & PHC provide a range of healthcare programs from patient education, self-empowerment, prevention, curative and urgent care services.
The Electronic Healthcare Record (BESTCare) provides an innovative approach to continuity of patient care throughout the system via Primary Care Provider (PCP) program. Healthcare professionals in any service could readily identify the physicians to whom the patients are assigned in their communities. This makes it easy to communicate care plans across the different platforms. The PCP program is unique in its ability to help identify patients groups with special needs and establishes the foundation blocks of population health management (PHM) program.

Bed Capacity: 571
Inpatient Admissions 2017: 17,056
Outpatient Visits 2017: 240,022[4]

The Ministry of National Guard – Health Affairs (MNG-HA) sought to provide a specialized hospital for children. Thus, the Royal Court issued its approval, symbolized by the foundation stone laid by King Abdullah bin Abdulaziz Al Saud on the 14th May 2008, to establish this medical institution to be a unique addition to KAMC – Riyadh as part of the healthcare cluster model.

The hospital which opened in April 2015 provides comprehensive, specialized pediatric care programs. This is the first specialist Children’s Hospital in the Kingdom of Saudi Arabia, occupying 192,000 m², over 10 levels. The hospital has been designed as a patient focused facility with the patient at the center of care.

The hospital provides specialist medical and surgical care for pediatric patients inclusive of a dedicated Oncology Program providing Chemotherapy, Radiation Oncology, Stem Cell Transplant and Organ Transplant Programs for Liver and Kidney Transplant.

Number of FM & PHC: 55 Total number of Visits 2017: 1,005,790[5]
(FM & PHC) Services provide a range of healthcare programs from education, self-empowerment, prevention, curative and urgent care services. Family Medicine and Primary Healthcare Centers are linked with the King Abdulaziz Medical City - Riyadh through the electronic healthcare record, and the continuity of care is ensured through an innovative Primary Care Provider (PCP) program. The PCP not only ensures the continuity of care at the community centers level, but also with tertiary care specialists who will easily identify and communicate their plans of care to the patients' specific physicians in family medicine and their community centers. The PCP program is uni􀄜ue in its ability to help identify special patients’ needs and establishes the foundation blocks of population health management.

Hemodialysis Program under the Ministry of National Guard - Health Affairs is one of the largest hemodialysis programs, nationally and regionally, with high standards. King Abdullah International Foundation for Hemodialysis Project (KAIFHP) is the largest charitable hemodialysis program worldwide that provides hemodialysis to both Saudi and 0on-Saudi nationals.

• Riyadh Region

1. (KAMC): 44 Stations 275 Patients[6]
2. ISKAN Al Yarmouk: 22Stations 64 Patients[7]
3. Riyadh South Center (KAIFHP): 97 Stations 370 Patients[8]
4. Riyadh North Center (KAIFHP): 120 Stations 323 Patients[9]

• Makkah Region

1. Makkah Dialysis Center (KAIFHP): 100 Stations 140 Patients[10]
2. King Khalid Hospital: 18 Stations 108 Patients[11]
3. Jeddah Dialysis Center (KAIFHP): 204 Stations 350 Patients[12]

• Madina Region:

1. Prince Mohammed Bin Abdul Aziz Hospital: 8Stations 24 Patients[13]
2. Madinah Dialysis Center (KAIFHP): 48Stations 170Patients[14]

• Hail Region:

1. Hail Dialysis Center (KAIFHP): 38Stations 104Patients[15]
   

The National Family Safety Program (NFSP) was established by a Royal Decree [No. 11471/MB] on the 16th of Shawwal 1426 the correspondent of November 18th 2005, as a national program that is administratively linked to the Ministry of National Guard - Health Affairs. We at the program aim at establishing foundations of an aware and safe community that protects and defends individuals’ rights and help the victims of domestic violence. The program’s goal is to establish a safe, collaborative, and cooperative environment that resists domestic violence through activation of national culture, respecting the rights of individuals, especially the most vulnerable such as 􀄿omen, children, the elderly, and people 􀄿ith special needs.

Achievements

• The Saudi Child Helpline (116111) receives and records approximately over 200,000 calls per year from children and caregivers dealing with them directly through consultation or call transfers to the appropriate authority.[16]
• The number of cases recorded annually in the National Family Safety Registry of Cases of Domestic Violence is approximately 1,200 cases.[17]
• In 2017, the training and development department of the NFSP celebrated its 10th anniversary. Throughout these 10 years, the Program has conducted 57 training courses, benefiting 4095 professionals who deal with cases of violence and abuse from different regions of the Kingdom of Saudi Arabia and from the Arab World. These courses and workshops are all accredited by the Saudi Commission for Health Specialties or Naif Arab University for Security Sciences.[18]
• From 2011-2017, the Program has published 18 papers in different scientific journals.[19]
• Sustainable community projects and programs have been established and implemented in collaboration with various ministries and agencies, such as: The Shaken Baby Syndrome Program, the Prevention of Bullying in Schools Program, the Women's Support and Development Program, the Mother and Child Education Program, and the Family Safety Education Program.
• Seven Experts Meetings have been prepared and carried out to discuss family safety issues from various perspectives and in cooperation with various ministries and governmental bodies.
• Believing in the important role and the power of the youth and their ability to create and effect positive change in their communities, the Program has established the Amaan Youth Group in 2010, and today consists of more than 731 young men and women from all 13 different regions in the Kingdom.[20]
  

Established in 2015 to support a systematic system-wide approach to plan, design, measure, assess, and improve organizational performance. Safety Reporting System Established in 2009, the Safety Reporting System serves as a main driver for continuous learning and improvement in the organization. The consistent annual increase in reporting is an indication of staff engagement, strong safety culture and leadership commitment.

The National Antivenom and Vaccine Production Center (NAVPC) is considered the first and only center whithin the Persian Gulf region, and the biggest center in the Middle East, which produce specialized and multi-effect antivenom with the utilization of local snake and scorpion venoms. (NAVPC), is a non-profit producer of very potent antivenom against the venoms of local snakes and scorpions, has an ultra-modern plant for plasma processing and ampoule filling, which was built in accordance with the European Standards of Good Manufacturing Practice (GMP). The Center has the capacity to supply all the antivenom requirements of the Kingdom and Arab states of the Persian Gulf. It also has the potential of supplying neighboring countries with specialized antivenom if the demand arises.
Section of National Antivenom and Vaccine Production Center:

1. Administration
2. Material & Support Services
3. Production
4. Quality Control
5. Quality Assurance
6. Veterinarian Services

Family Medicine & Primary Health Care [8] Bed Capacity: 746 Inpatient Admissions 2017: 22,975 Outpatient Visits 2017: 435,621[21]

King Abdulaziz Medical City in Jeddah (KAMC-Jeddah), was commissioned in July 1982 and officially opened in May 1983 by the two driving forces behind the founding, King Fahad Ibn Abdulaziz and King Abdullah bin Abdulaziz Al Saud. King Khalid National Guard Hospital in Jeddah serves the Saudi Arabian population in the Western Region and eventually was transformed to be part of King Abdulaziz Medical City(KAMC-Jeddah). It is considered one of the most advanced healthcare hubs in the Western Region and nationwide providing eligible patients and that covers primary healthcare to the most advanced tertiary care services.

KAMC-Jeddah developed a well-structured KPI system besides the Corporate designed Book of Measures and that allowed the institution to benchmark itself with internationally recognized medical institutions. It is an accredited healthcare facility by major accrediting bodies, namely Joint Commission International, American College of Pathology and American Association of Blood Banks.

The Family Medicine and Primary Health Care at Western Region (FM & PHC, WR) provides comprehensive, primitive, preventive, curative, and rehabilitive services to Ministry of National Guard population, through the Family Medicine and Primary Health Care clinics, namely: King Faisal Residential City (KFRC) - Jeddah, King Khalid Residential City (KKRC) - Taif, Specialized Poly clinics (SPC), Baharah, Sharaie, Um-Alsalam, Jazan, National Guard Training Center, and two Community & Preventive Medicine centers (C&PM) one at Jeddah and one at Taif. With the continuation of King Abdulaziz Medical City - Jeddah expansion, developed medical projects are in-progress, namely:

• King Abdulaziz Specialized Children’s Hospital
• Neuroscience & Trauma Care Center
• Diabetic Center
• Rehabilitation Center
• Blood Bank Center

BESTCare system was implemented in May 2016. vt provides complete Electronic Medical Records for both inpatients and outpatients that promote the use of paperless and automate overall medical services for patients from admission to discharge and all outpatient visits.

Family Medicine & Primary Health Care [5]
Bed Capacity: 305
Inpatient Admissions 2017: 17,011
Outpatient Visits 2017: 157,441[22]

King Abdulaziz Hospital (KAH), Al Ahsa is one of two hospitals that represent the Ministry of 0ational Guard - Health Affairs in the Eastern Region of the Kingdom of Saudi Arabia. KAH was founded in 2002 to provide comprehensive primary and tertiary health care of the highest standards to Ministry of 0ational Guard clients and their dependents.

KAH is a 4355 bed hospital which includes all the main specialties and most of the subspecialty services. The hospital adopts all the programs for quality of care and patient safety as implemented by the Ministry of National Guard - Health Affairs. KAH is accredited by both the Joint Commission International (JCI) and College of American Pathologists (CAP). In addition, was among the first governmental hospitals to commence a multidisciplinary management approach for bariatric surgery patients and remains a leader in this field.

The Family Medicine and Primary Health Care (FM & PHC) Centers are linked directly to KAH through the cutting-edge electronic health care system (BESTCare) to ensure integrated and inclusive patient care from primary to tertiary needs.

In addition to health care services to patients, the hospital provides postgraduate education for physicians through the established residency training programs under the Saudi Commission for Health Specialties.

Hospital employees are supported to undertake medical research by King Abdullah International Medical Research Center.

Family Medicine & Primary Health Care [1]
Bed Capacity: 161
Inpatient Admissions 2017: 8,152
Outpatient Visits 2017: 98,943[23]

Imam Abdulrahman Bin Faisal Hospital in Dammam (IABFH) is an emerging tertiary care and a leading secondary care healthcare facility of MNG-HA with a current bed capacity of 177 licensed, operational and staffed beds. IABFH is a JCI reaccredited, SCHS approved career pathway training center and a center for AHA approved Resuscitation courses. It integrates its care by streaming with one Primary Healthcare Center and to higher centers like KAH in Al Ahsa apart from agreements with community peer hospital in Dammam for Acute Interventional Cardiac and Stroke care. IABFH has an operational surge capacity of 20 Beds to address infectious outbreaks and community epidemics. The yearly workload in OPD ranges around 78,000, Inpatient intake of 9,000 and Emergency visits of 75,000.

IABFH was commissioned in October 2012 to address the ongoing healthcare acute and chronic needs of the Dammam based Ministry of National Guard soldiers, troops, civilians and their eligible dependents. IABFH provides primary and secondary care to all eligible Ministry of National Guard personnel, their eligible dependents, all Saudi Arabian Nationals with an approved processed Eligibility status along with round the clock emergency care to all patients seeking acute critical care irrespective of the eligibility status. Currently, IABFH is undergoing a cluster of major expansion of another 100 beds with addition of Hemodialysis facility and enhanced access to OPD consulting clinics.

Imam Abdulrahman Bin Faisal Hospital Dammam (IABFH) Clinical leadership and executive management focuses strategies to improve and address the diversity and variety of scope of services for all age groups of the target community population. Administrative and clinical initiatives are made to address and meet complex Patient Care needs to the highest levels either as a frontline healthcare center or thorough integrated coordination with higher centers within the M0G-HA healthcare system and with Healthcare industry of KSA. The Executive Leadership in IABFH prioritizes Patients and families’ perception on the care, resultant expectations, and analyses traversed experience and eventual satisfaction as a product to measure our performances throughout the continuum of care and journey at IABFH.

Family Medicine & Primary Health Care [2]
Bed Capacity: 331
Inpatient Admissions 2017: 9,153
Outpatient Visits 2017: 144,592[24]

Prince Mohammed Bin Abdulaziz Hospital (PMBAH) in Al Madinah Region started receiving patients in April 2013. It is the 5th major health care facility of MNG-HA with 331 beds which provides a high quality healthcare services, patient safety and continuous development opportunities to all Ministry of National Guard Soldiers and their families through integrated clinical practice, education and research.

PMBAH is the only health care system in Al Madinah region that combines four of the major intensive care specialties in one hospital, Adult Intensive Care Unit, Pediatric Intensive Care Unit, Neonatal Intensive Care Unit and Cardiac Care Unit. It has rapidly become the first choice for those seeking exceptional health care seekers in Al Madinah Region and the regions around, as it combines advanced technologies with diverse expertise, serious compassion and high integrity. PMBAH continues its path to become the best health care system in the region.

The Family Medicine and Primary Health Care (FM & PHC) Centers in Al Madinah region Cere the core of health care services provided to the M0G-HA soldiers and their families in the region, with numerous years of experienced healthcare programs since it was established in 1965, FM & PHC acts as the health immune shield to the community with services such as prevention and education.

PMBAH’s hospital information system, BESTCare 2.0A is a state-of-the-art electronic healthcare record system. It provides multiple innovative functions such as Electronic Medical Record (EMR), Computerized Physician's Order Entry (CPOE), nursing, radiology, special clinic examination, pharmacy, patient service, billing, inpatient services and social services. Each module has its specific adopted function applications, starting from patient's care, order management, scheduling to various statistical data. Therefore, not only medical staff can benefit from the system but also hospital operation management staff are able to use various functions at the same time. As a result, PMBAH provides the best quality of care and proper responses using advanced IT solutions.

To enhance the work processes in the radiology services, M0GHA has implemented a fully integrated Picture archiving and communication system (PACS). Besides increasing the efficiency in the radiology services, this system enables radiology images to be shared between M0GHA facilities, significantly reducing unnecessary exams when patients move between MNGHA’s facilities. M0GHA’s King Abdulaziz Medical City in Riyadh was the first site in the world to be granted the Digital Imaging Adoption Model (DIAM) Stage 6 award, acknowledging the advanced level of PACS implementation that the organization has.

All Laboratory Medicine services within MNGHA are automated through a centralized Laboratory Information System (LIS). By interfacing laboratory equipment with the LIS, M0GHA is able to ensure patient safety, by documenting accurate readings, while considerably reducing operation cost, by eliminating manual documentation.

To achieve high level of patient engagement, MNGHA has developed a mobile application that allowed patients to access their clinical data. The mobile application also enables many of MNGHA’s services to patients through their smart phones. Services such as requesting appointment, viewing test results and much more. MNGHA has also developed a mobile application for physicians, so they can access the medical records of their patients in a fast and practical manner.

In 2012, M0GHA has spearheaded the effort to launch the largest Arabic health encyclopedia in the world, King Abdullah Bin Abdulaziz Arabic Health Encyclopedia (KAAHE). This encyclopedia provides reliable medical information and health tips about different diseases and symptoms, presented in a simple way that fits with all users from different backgrounds and ages. Nowadays, KAAHE serves millions of Arabic speakers across the world with reliable and simple to understand health information.