National Research Corporation

NRC Health (NASDAQ: NRC) was set up in 1981 and now is based in Lincoln, Nebraska. The company focuses on collecting vast volumes of healthcare consumer data, as well as creating healthcare products and subscription-based solutions (analytics, program, and insights) in the United States and Canada. [2]

NRC Health
TypePublic
NASDAQ: NRC
Russell 2000 Component
Founded1981
Headquarters
Lincoln, Nebraska
,
United States
Key people
Revenue$ 92.59M (Dec31, 2013)[1]
Number of employees
352 (Dec 31, 2013)
Websitewww.nationalresearch.com
"NRC Health" redirects here. For the Center created by the Agency for Healthcare Research and Quality in 2004, see National Resource Center for Health Information Technology.

History
  • 1981 - National Research Corporation was established.
  • 1994 - Picker Institute was established and began to develop the Qualisys technology in the next year.
  • 1998 - The company completed the acquisition of Healthcare Research Systems, Inc. for its patient experience surveys.
  • 2001 - The company announced the purchase of Picker Institute's healthcare survey business, for new growth market.[3]
  • 2003 -The company completed the acquisition of Smaller World Communications in Canada.
  • 2005 -The company completed the acquisition of Geriatric Health Systems LLC, indicating the beginning of the company’s Health Risk Assessments solutions.
  • 2006 -The company completed the acquisition of TGI Group LLC to establish The Governance Institute.
  • 2009 - The company completed the acquisition of My InnerView, famous for its long term care quality measurement and satisfaction surveys.
  • 2010 - The company completed the acquisition of OCS HomeCare, famous for its home health and hospice clinical and outcomes analytics. [4]
  • 2014 - National Research Corporation completed the acquisition of Digital Assent, the first software company to publish star ratings from patient experience surveys.[5]
  • 2016 - National Research Corporation rebrands to NRC Health.[6]
  • 2020 - On Feb. 11th NRC Health suffered a cyber-attack which caused a company wide shutdown of operations.[7]

Awards

NRC Health annually provides Consumer Choice Awards, AHCA/NCAL Nat’l Quality Award, and Excellence in Action.[8][9][10]

  • 2010 - National Research was recognized as CMS (Centers for Medicare & Medicaid Services) approved for HHCAHPS.
  • 2012, 2013 – The company was named the largest patient satisfaction measurement firm in the U.S. by Modern Healthcare.[4]

Products & Services

NRC Health’s services based on its capability of data interpretation, transmittal, and benchmarking from consumers. The company’s growth solutions are marketed under the Healthcare Market Guide and Ticker brands, retention solutions are under the NRC Picker, My InnerView, and NRC Canada brands, thought leadership solutions are under The Governance Institute brand name. The Company’s clients include acute and post-acute care providers or other payer organizations.[11] Products and solutions provided by NRC Health aims at the philosophy of “Eight Dimensions of Patient-Centered Care”. Under this strategy, the company provides Patient & Family Experience, Resident & Family Experience, Employee Engagement, Physician Engagement, The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program, Market Insights, Healthcare Analytics, Clinical & Outcomes Analytics, Health Risk Assessments, Patient Outreach Programs, Integrated Solutions, and The Institutes. CAHPS is a survey system, including HCAHPS, CGCAHPS, HHCAHPS, NHCAHPS, Pediatric HCAHPS, ICHCAHPS.

References
  1. "Company Key Statistics".
  2. "Company Business Summary".
  3. "National Research Corporation Purchases Picker Institute's Healthcare Survey Business".
  4. "Company Historical Timeline". National Research Corporation. Archived from the original on 2014-03-17.
  5. "New Reputation Solution Enables Healthcare Organizations to Publish Physician Reviews Online". GlobeNewswire. National Research Corporation. Retrieved 14 June 2018.
  6. "NRC Health rebrand: The why and how of human understanding". NRC Health. Retrieved 14 June 2018.
  7. Farr, Christina (2020-02-20). "Cyberattack on NRC Health sparks privacy concerns about private patient records stored by US hospitals". CNBC. Retrieved 2020-02-21.
  8. "Congratulations to the 2013 AHCA/NCAL National Quality Award winners". National Research Corporation. Archived from the original on 2014-03-17.
  9. "Consumer Choice Awards".
  10. "Interested in Excellence in Action winners of past years?". National Research Corporation. Archived from the original on 2014-03-17.
  11. "Company Full Description".
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