ProntoForms

ProntoForms was founded in 2001 in Ottawa, Canada as TrueContext Mobile Solutions by CEO Alvaro Pombo. Pombo had immigrated to Canada from Colombia to work in the oil industry and worked for Palm before starting TrueContext.[1][12] In 2002, the company received $5.4 million in seed funding from Skypoint Capital and Venture Coaches.[13] The company went public on September 15, 2005 and began trading on the TSX Venture Exchange under the stock ticker symbol, PFM.[7] One month later, TrueContext raised $7.6 million in Series B funding from Skypoint Capital and Jefferson Partners.[14]

In 2007, the company launched their Pronto app in the United States. At the time, the app was available for BlackBerry and Windows Mobile devices.[15] The app would later be made available for Android and iOS devices.[16][17] The firm also entered into a strategic partnership with AT&T that made the telecommunications company a distributor of the ProntoForms software. TrueContext had around 1,800 business clients by the end of 2012.[16][18] Other strategic partnerships that ProntoForms has formed include those with Nextel, Rogers, and Bell.[19]

In 2013, the company officially changed its name to ProntoForms while also selling off several patents.[20][21] In 2014, the company raised $1 million in funding through private placement.[22] By the end of 2014, the company had around 2,500 business clients.[19] In 2015, ProntoForms established a partnership with Apple, allowing the latter company to distribute the ProntoForms technology.[23] In September 2015, the company raised an additional $3 million through private placement.[24]

In 2019, ProntoForms underwent an assessment by Gartner as part of the 2019 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms report. Out of 200 LCAP providers evaluated. ProntoForms was one of the 18 featured and the only solution intended for field service teams.[11] During this time, ProntoForms continued deliberate expansion into enterprise markets with notable enterprise customers including ABB, Daimler, Halliburton, Johnson Controls, Rio Tinto, Pacific Gas & Electric, and WorleyParsons.[25][26] Also in 2019, ProntoForms announced partnership with ServicePower, a leading Field Service Management (FSM) software company focused on improving service environments to help the FSM Approach by developing agile applications and specialized mobility solutions for field teams.[27]

ProntoForms' flagship product is a low-code mobile app and software solution that allows field workers and technicians to collect, send, and receive data using mobile devices.[5] The app is available for iOS and Android, and Windows mobile devices.[2][16][17]

The platform consists of an app and form builder that uses a drag-and-drop format. It enables non-developers to create and deploy custom apps without coding experience. Integrations that transmit data to back-end and cloud systems and existing field service management software[28] are similarly connected via a drag-and-drop interface. Popular out-of-the-box systems of record include Salesforce, ServiceMax, Zendesk, Quickbooks, and GeoTab.[29]

Built apps are used to streamline field service workflows. Dispatching and automatic notifications can be woven into processes. Collected data can be exported to a number of different formats, including PDF, CSV, Excel, and raw data files.

After data is gathered, the ProntoForms platform generates real-time dashboards and reports that allow users to implement continuous improvement programs and utilize analytics to optimize processes.[30]

Common use cases for ProntoForms includes environmental, health & safety inspections,[31] asset management, audits, delivery dispatch coordination,[18] tracking time on service calls, and others.[1]