Senheng Electric

Senheng Electric (KL) Sdn Bhd is the largest consumer electronics retail chain store in Malaysia, with over 100 stores nationally. The company sells a range of products including refrigerators, washing machines, televisions, and smartphones, from brands including Samsung, Sharp, and Panasonic.[1] [2]

Senheng Electric
TypePrivate
IndustryRetail: Computers, Electrical, Electronics and Household Appliances
FounderLim Kim Heng
Headquarters
Pandan Jaya
,
Malaysia
Number of locations
118
Key people
Lim Kim Chieng, Co-Founder
Lim Kim Yew, Co-Founder
Number of employees
Est. 2,000 (Malaysia Only)
Websitewww.senheng.com.my (Senheng MY)
www.senq.com.my (senQ Digital Station MY)

History

Founded by Mr. Lim Kim Heng (KH Lim), Senheng opened its first store in 1 September 1989 with only half-a-store setup located in Pandan Jaya, Kuala Lumpur.

In 1995, the company launched a franchise program that was later discontinued. It was due to lack of management system and the brand “Senheng” wasn't strong enough to make it work at that point of time, thus the franchise program to be put on hold.[3]

On 12 January 1996, Senheng started its nationwide expansion initiative by opening its first outstation outlet in Negeri Sembilan, and then followed by Malacca. Not long after, Senheng set up more outlets across Malaysia and opened its first outlet in Vietnam.

A new franchise program was relaunched in 2001.[3]

In 2002, the company announced a fixed-price policy, ending price-bargaining with customers.[1] The company also began a customer loyalty program and its own credit card.[4]

In 2003, Senheng developed a new retail brand, senQ Digital Station, which focuses on high end and premium electrical and electronic products, and is only located in malls to cater to those with higher purchasing power. The average size of a senQ Digital Station was 20,000 square feet, 10 times the size of a Senheng outlet.[5]

The first senQ Digital Station outlet was opened in South City Plaza near Seri Kembangan on 5 December 2003. [6]

The company launched an online shopping website in 2009.

Customers can purchase their products from Senheng's website and choose to self-collect or pick up at any of their desired or nearest Senheng or senQ outlets. However, Senheng's online operation has been plagued with their inability to deliver and fulfil orders, leaving many customers incensed, as the company has been unresponsive to any form of communication. [7][8]


Senheng Corporate Social Responsibility (CSR) Initiatives

Senheng also contributes to the community by participating in various CSR projects. In 2019, Mr Lim decided to end the operation in Vietnam due to long loss for many years.

References
  1. Tan, Yen Fong (2011). Senheng Corporate Culture: The Engine of Growth. Malaysia: Kanyin Publications. ISBN 983378929-3.
  2. Lim, Jessie (2 Nov 2015). "Senheng & sensibility". The Star.
  3. Malaysia Retailer-Chains Association (MRCA) (2011). Malaysia's Most Outstanding Retailer Chains: 50 Success Stories. Kuala Lumpur: Penerbit Wawasan Nusa (M) Sdn Bhd. p. 254. ISBN 978-967-5945-02-1.
  4. Oh, Ing Yeen (26 Oct 2009). "More perks for Senheng card members". The Star.
  5. Hong, Boon How (25 Oct 2003). "Senheng to open new concept stores". The Star.
  6. "First Senheng megastore opens". The Star. 6 Dec 2003.
  7. "Retail giant Senheng to enter e-commerce fray with O2O model". Digital News Asia. 2016-05-19. Retrieved 2018-04-20.
  8. https://www.facebook.com/SenhengMY/
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