Situational judgement test

Developing a situational judgement test begins with conducting a job analysis that includes collecting critical incidents. These critical incidents are used to develop different situations where the judgement of the prospective new hire would need to make a decision. Once these situations are developed, subject matter experts (excellent employees) are asked to suggest effective and less effective solutions to the situation. Then a different group of subject matter experts rate these responses from best to worst and the test is scored with the highest ranked options giving the respondent the higher score (or lower if the test is reverse scored).[5]

The validity of the test corresponds to the types of questions that are being asked. Knowledge instruction questions correlate more highly with general mental ability while behavioral tendency questions correlate more highly with personality.[4]

Key results from a study show that knowledge about interpersonal behavior measured with situational judgement tests was valid for internships (7 years later) as well as job performance (9 years later). Also, students' knowledge of interpersonal behavior showed progressive validity over cognitive factors for predicting academic and post academic success. This study was also the first study to show evidence of the predictive long-term power of interpersonal skill assessed though situational judgement tests.[6]

There are many problems within scoring SJTs. "Attempts to address this issue include expert-novice differences, where an item is scored in the direction favoring the experts after the average ratings of experts and novices on each item are compared; expert judgement, where a team of experts decides the best answer to each question; target scoring, where the test author determines the correct answer; and consensual scoring, where a score is allocated to each option according to the percentage of people choosing that option."[7]

The situational judgement test has been around for over fifty years. The first two that were documented were the How supervise and the Cardall Practical Judgement Test. In 1958 the Supervisory Practice Test came about by Bruce and Learner.[8] The Supervisory Practice Test was to point out whether or not supervisors could handle certain situations on the job. This test is said to effectively identify who could and could not be a supervisor.[8] The situational judgement test did not really take off and become a great use in the employment field until the early 1990s.[8]

Situational Judgement Tests then went on to be used in World War II by psychologists in the US military.[3] "In the 1950s and 60s, their use was extended to predict, as well as assess, managerial success."[9]

Today, SJTs are used in many organizations, are promoted by various consulting firms, and are researched by many. However, their use has been criticized in admissions screening due to bias against lower income individuals[10] and male applicants.[11]

A Thesis Submitted to George Mason University in 2010 by Adam M. Grim created a study to measure individual adaptability in applied settings. An Adaptability Situational Judgement Test (ASJT) was designed to provide a practical and valid selection and assessment instrument that had incremental validity beyond the Big Five personality traits and cognitive ability in predicting supervisor ratings of adaptability.[12] "The research contributes to the selection and adaptive performance literatures by demonstrating that it is possible to use a situational judgement test to measure individual adaptability in both military and non-military applied settings."[12] ASJT had similar relationships with all variables of interest in both samples, thus providing support for the generalizability of the measure to both military and business settings. Practical implications and recommendations for future refinements of ASJT are discussed.[12] With this ASJT did not have differential validity and provides a selection instrument that would not cause adverse impact or be subject to legal challenge because of predictive bias.[12] For this study there were both business and military setting scenarios which subjects would read and indicate how likely they were to do the list of behaviors related to that scenario.[12]

Consist of either taking the test on paper or written out examples online. The online version offers a few advantages such as, faster results. It is often the case that Situational Judgement Test have multiple correct answers even though an answer might be more preferred by the hiring organization.[4]

You are the leader of a manufacturing team that works with heavy machinery. One of your productions operators tells you that one machine in the work area is suddenly malfunctioning and may endanger the welfare of your work team. Rank order the following possible courses of action to effectively address this problem. from most desirable to least desirable. 1. Call a meeting of your team members to discuss the problem. 2. Report the problem to the Director of Safety 3. shut off the machine immediately. 4. Individually ask other production operators about problems with their machines. 5.evacuate your team from the production facility.[4] Other typical examples can be found here.[13]

Consists of videos that contain different scenarios that the employee may face. Scenarios for this section can be found on youtube.com.

Scenarios are in many different styles such as:

• Animated people and situations.
• The boss of the company could be recorded asking the question.
• The answering process can be different for each test.

* The correct answer could be given.

* The individual could be ask to give the most reasonable answer.

* The individual is asked to explain what they were to do if they were in that situation.

• They show reduced levels of adverse impact, by gender and ethnicity,[14] compared to cognitive ability tests.[1][15]
• They use measures that directly assess job relevant behaviours.[1]
• They can be administered in bulk, either via pen and paper or on-line.[1]
• The SJT design process results in higher relevance of content than other psychometric assessments[15][16] They are therefore more acceptable and engaging to candidates compared to cognitive ability tests since scenarios are based on real incidents[1]
• It is unlikely that practice will enhance candidate performance as the answers cannot be arrived at logically – a response to a situation may be appropriate in one organisation and inappropriate in another.[1]
• They can tap into a variety of constructs – ranging from problem solving and decision making to interpersonal skills.[1] Traditional psychometric tests do not account for the interaction between ability, personality and other traits.[15]
• Conscientiousness can be built into a test as a major factor of individual differences.[17]
• They can be used in combination with a knowledge based test to give a better overall picture of a candidate's aptitude for a certain job.[18]

Companies using SJTs report the following anecdotal evidence supporting the use of SJT. Note: these reports are not supported by peer reviewed research.

• Can highlight employee developmental needs[19]
• They are relatively easy and cost-effective to develop, administer and score[19]
• There has been more favorable applicant reactions to this test than to general mental ability tests.

SJTs are a popular tool that employers use during the hiring process to weed out potential hires. Some professions that almost always require SJT exams are administrative, management, firefighters, customer service, nursing, call centers, and police officers. It's important to note that each profession may have its own situational judgement test specific to that particular field. However, generally, most SJTs include various question types and do not have a time limit.[20]

One of the most popular question types on SJTs are scenarios. Scenarios are job-related, realistic, hypothetical situations. As the scenarios presented on SJTs always ask for a resolution for a given conflict, candidates will be asked to choose a preferred method of action out of several possible options. The conflict/scenario may involve supervisor-subordinate relationships, stress and disagreement between work colleagues, etc. The situations described may vary according to the role one is applying for. If scenarios are presented, candidates can expect to encounter 25–50 questions.[20]

Other SJT test question types are multiple-choice, most-least or best/worst answer tables (where more than one option must be chosen on a certain scale), ranking and rating, or short video scenes (simulates the situation being asked about).[20]

• Their use in admissions screening such as the multiple mini interview have shown to cause gender[11] and socioeconomic bias.[10]
• The scenarios in many SJTs tend to be brief; therefore candidates do not become fully immersed in the scenario. This can remove some of the intended realism of the scenario and may reduce the quality and depth of assessment.[15]
• SJT responses can be transparent, providing more of an index of best practice knowledge in some cases and therefore failing to differentiate between candidates' work-related performance.[15]
• The response formats in some SJTs do not present a full enough range of responses to the scenario. Candidates can be forced to select actions or responses that do not necessarily fit their behavior. They can find this frustrating and this can affect the validity of such measures[21][22][23]
• Because of the adaptability of SJTs, arguments persist about whether or not they are a valid measurement of a particular construct (Job Knowledge), or a measurement tool which can be applied to a variety of different constructs, such as cognitive ability, conscientiousness, agreeableness, or emotional stability[24]
• SJTs are best suited for assessing multiple constructs, and as such, it is difficult to separate the constructs assessed in the test. If one construct is of particular interest, a different measure may be more practical.[25]
• Due to the multi-dimensional nature of SJTs, it is problematic to assess reliability through the use of standard measures.[26]
• Despite possibly reducing certain kinds of visual bias, it may reinforce others, building monolithic work and cultural values. They can often be prepared for, possibly reinforcing socio-economic advantage, as well as those with social links to the organization.[27]

• Objective test
• Employment testing
• Projective test
• Psychological testing