System Center Service Manager

System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems.[1] [2]

System Center Service Manager
Developer(s)Microsoft
Stable release
2016 / October 2016
Operating systemMicrosoft Windows
Platformx64
TypeSystems management
LicenseTrialware
Websitetechnet.microsoft.com/en-us/system-center-docs/sm/service-manager

Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and ITIL.

SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.[3][4]

See also

References
  1. JYOTHIRMAISURI. "Service Manager". docs.microsoft.com. Retrieved 2020-05-20.
  2. Inc, Gartner. "System Center Service Manager Enterprise IT Software Reviews | Gartner Peer Insights". Gartner. Retrieved 2020-05-20.
  3. "System Center Service Manager – www.contoso.se". Retrieved 2020-05-20.
  4. "SCSM 2012 Unleashed". www.amazon.com. Retrieved 2020-05-20.
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