TTEC

TTEC is an American customer experience technology and services company headquartered in Englewood, Colorado, founded by Kenneth D. Tuchman in 1982.[3] As of 2020, TTEC has 56,200[4] employees, operating in 22 countries.[5] Annual revenue for 2019 was reported at $1.644 billion.[6]

TTEC
FormerlyTeleTech Holdings, Inc.[1]
TypePublic
NASDAQ: TTEC
S&P 600 Component
IndustryCustomer experience technology, Business process outsourcing, Offshore outsourcing
Founded1982
FounderKenneth D. Tuchman
Headquarters
Englewood, Colorado
,
United States
Number of locations
22 countries
Area served
Multi-national
Key people
Kenneth D. Tuchman (CEO)
Revenue 1.644 billion USD[2] (2019)
Number of employees
56,200
Websitettec.com

History

The company was founded in 1982 by Kenneth D. Tuchman, who is the company's chairman and CEO.[7] In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.[8]

In 2010, acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[9]

In 2018, TeleTech announced its name change to TTEC.

In 2020, TTEC acquired intelligent automation CX provider Serendebyte[10] and Amazon Web Services partner VoiceFoundry.[11]

Acquisitions
  • Atelka (2016)[12]
  • Connextions (2017)[13]
  • eLoyalty Corporation (integrated contact services business unit, 2011)[14]
  • Guidon Performance Solutions (2012)[15]
  • iKnowtion (2012)[16]
  • Revana Digital (formerly WebMetro, 2013)[17]
  • Technology Solutions Group, Inc. (2013)[18]
  • rogenSi (2014)[19]
  • Sofica (2014)[20]
  • Motif India infotech (2017)[21]
  • FCR (2019)[22]
  • Serendebyte (2020)[23]
  • VoiceFoundry (2020)[24]

References
  1. "SEC Filing". Retrieved January 9, 2018.
  2. "TTEC 2019 Annual Report Results".
  3. "Moving Forward - 2013 TeleTech Annual Report" (PDF). TeleTech. Retrieved March 19, 2015.
  4. Holdings, TTEC (2020-11-04). "TTEC Announces Record Third Quarter 2020 Financial Results". www.prnewswire.com. Retrieved 2020-11-05.
  5. "TTEC Fast Facts" (PDF). TTEC. Retrieved January 3, 2019.
  6. "TTEC 2019 Annual Report". TTEC.com.
  7. TeleTech, "SEC Filing", "TeleTech", 2003-0409
  8. "Public Offering Registration - TELETECH HOLDINGS INC - 10-10-1996". Docstoc.com. Retrieved 19 March 2015.
  9. StreetInsider.com. Retrieved 2012-08-27
  10. Inc, TTEC Holdings. "TTEC Announces Acquisition of Serendebyte". www.prnewswire.com. Retrieved 2020-08-20.
  11. Inc, TTEC Holdings. "TTEC Signs Agreement to Acquire VoiceFoundry, Setting the Foundation for Significant Future Growth with Amazon Connect". www.prnewswire.com. Retrieved 2020-08-20.
  12. NearShore Americas
  13. Denver Business Journal
  14. Tech News TMCnet.com Retrieved 2012-08-27
  15. Denver Business Journal. Retrieved 2013-02-06
  16. ModernHealthCare.com. Retrieved 2012-08-27
  17. "TeleTech Completes Acquisition of Digital Acquisition Marketing Firm WebMetro". Retrieved August 12, 2013.
  18. NASDAQ. Retrieved 2013-02-06
  19. "TeleTech Completes Acquisition of Leadership and Change Management Consulting Firm rogenSi". TeleTech. Retrieved 19 March 2015.
  20. acquired by TeleTech. Retrieved 2018-11-03]
  21. Reuters Brief. Retrieved 2018-11-04
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