Telus International

TELUS International is a provider of multilingual digital customer experience and digital IT solutions to global clients. Clients include corporations in technology & games, communications & media, eCommerce & fintech, travel & hospitality, and healthcare industries. TELUS International made its debut in the public markets on February 3, 2021 dual-listed on the Toronto Stock Exchange and New York Stock Exchange trading under the ticker symbol TIXT.[1] Its parent company, TELUS, has been a foundational part of TELUS International's growth, and TELUS remains a dominant influence as it has a majority economic and voting interest in TELUS International.

TELUS International
Type Public
NYSE: TIXT
TSX: TIXT
IndustryDigital IT Solutions and Software Services, Business Process Outsourcing
Founded2005
Number of locations
United States, Canada, Guatemala, El Salvador, Ireland, Bulgaria, Romania, Spain, Germany, France, Bosnia, Latvia, Poland, Slovakia, Switzerland, Turkey, Philippines, India, China.
Key people
Jeffrey Puritt (President & CEO)
Websitewww.telusinternational.com

Services

TELUS International's solutions span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions and other managed solutions.[2]

History and acquisitions
  • 2005: TELUS invests in Ambergris Solutions, a BPO company in the Philippines, to offer additional customer service for North America.[3]
  • 2007: Ambergris Solutions rebrands to TELUS International.[4]
  • 2008: TELUS International invests in Transactel to establish CX centers in Guatemala and El Salvador.[5]
  • 2012: TELUS International invests in CallPoint New Europe and expands into Bulgaria and Romania.[6]
  • 2014: Callpoint New Europe rebrands to TELUS International.[7]
  • 2015: Transactel rebrands to TELUS International.[5]
  • 2016: Baring Private Equity Asia takes a 35% stake in TELUS International. TELUS holds the remaining 65%.[8]
  • 2017: TELUS International acquires Voxpro Group and expands locations in the U.S. and establishes a presence in Ireland.[9]
  • 2018: TELUS International invests in Xavient Digital for their digital and IT solutions portfolio and to enable delivery centers in India.[10]
  • 2020: TELUS International acquires Competence Call Center, significantly expanding European presence, operations, and its European presence, operations, and client base.[11]
  • 2021: TELUS International acquires Lionbridge AI, adding data annotation to its solutions offering.[12]
  • 2021: TELUS International accessed public markets on February 3 with listings on the Toronto Stock Exchange and New York Stock Exchange under the ticker TIXT.[2] This listing was the largest ever tech IPO for TSX.[13][14]

Offices
TELUS International office in El Salvador

TELUS International maintains delivery centers across North and Central America, Europe and Asia and is known for its strong “employee-first” corporate culture[15] and inspiring workspaces.[16]

TELUS International office in Bulgaria
TELUS International office Ireland

TELUS Days of Giving

TELUS Days of Giving is a charitable initiative in which team members volunteer in their local communities.

In 2019, over 13,000 TELUS International team members participated in TELUS Days of Giving events around the globe. Events included building a community center in Romania,[17] constructing a health clinic in Guatemala, developing a youth center in El Salvador, planting forests in Bulgaria[18] and renovating schools in the Philippines.[19]

Awards and recognition

TELUS International was recognized with an Achievers 50 Most Engaged Workplaces Award[20] and Gold in the Employer of the Year category for Business Services at the Stevie Awards for Great Employers[21] in 2019.

In 2019, TELUS International was rated a Leader and Star Performer in the Everest Group PEAK Matrix industry assessment, and was the only IT and BPO-classified provider that achieved Leader status.[22] TELUS International received this recognition again in 2020. They also received the 2019 Corporate Social Responsibility and Environmental Leadership Award from Frost & Sullivan.[23]

In 2020, for the fourth consecutive year, TELUS International was named on the IAOP Global Outsourcing 100 list in the Leader category.[24]

TELUS International was also named a 2020 Stevie Winner for Great Employers for its innovative use of HR-related technology and programs to keep employees productive, trained, informed and safe during the COVID-19 pandemic. [25]

See also

References
  1. "Telus International shares rise in market debut". Retrieved 2021-02-04.
  2. Telus International goes public with IPO in Toronto and New York, 2021-02-03, retrieved 2021-02-04
  3. "Telus International Inc and Singapore Computer Systems Ltd. Form Strategic Partnership to Invest in Ambergris Solutions". PRWeb. Retrieved 2019-08-08.
  4. "Global_Benchmarking_Study_P1". contactcenterworld.com. Retrieved 2019-08-08.
  5. Canada, Global Affairs Canada-Affaires mondiales (2014-06-18). "Telus Brand in Guatemala". GAC. Retrieved 2019-08-08.
  6. "Telus International buys stake into local operator CallPoint New Europe". Business Review (in Romanian). 2012-09-24. Retrieved 2019-08-08.
  7. "CallPoint Rebrands to TELUS International Europe | TELUS International Europe Blog". tieu.noavosa.ro. Retrieved 2019-08-08.
  8. "Telus Sells 35% Stake in Outsourcing Subsidiary to Baring Private Equity Asia". Nearshore Americas. 2016-05-06. Retrieved 2019-08-08.
  9. "Telus International Acquires Irish Call Center Provider Voxpro". Nearshore Americas. 2017-08-17. Retrieved 2019-08-08.
  10. "Telus International acquires IT company Xavient Information Systems". MobileSyrup. 2018-02-08. Retrieved 2019-08-08.
  11. "TELUS Corporation Completes Acquisition of Competence Call Center Through TELUS International". www.businesswire.com. 2020-02-04. Retrieved 2020-02-27.
  12. Inc, TELUS Communications (2020-11-06). "TELUS Corporation announces agreement to acquire Lionbridge AI through TELUS International". GlobeNewswire News Room. Retrieved 2021-02-04.
  13. "Spinoff Telus International hits stock exchange in largest tech IPO in TSX history".
  14. "Telus International fait une entrée en Bourse remarquée".
  15. "Relentless Execution: The Key to TELUS International's Customer Experience Success".
  16. "TELUS International Faces Digital Upheaval with Strong Culture, Open-Minded Leadership". www.linkedin.com. Retrieved 2019-08-08.
  17. TELUS Days of Giving, Bucharest, Romania - 2018, retrieved 2019-08-08
  18. "TELUS International team members plant a forest of 12,000 trees near Sofia | Bulgarian Outsourcing Association". outsourcinginbg.com. Retrieved 2019-08-08.
  19. Inc, TELUS Communications (2018-05-01). "34,000 TELUS volunteers will give where they live in 13th annual TELUS Days of Giving". GlobeNewswire News Room. Retrieved 2019-08-08.
  20. Achievers. "Achievers Honors the 50 Most Engaged Workplaces® in North America with its Ninth Annual Awards". www.prnewswire.com. Retrieved 2019-07-18.
  21. "Stevie Awards for Great Employers - 2019 Stevie Winners". stevies-sage.secure-platform.com. Retrieved 2020-02-27.
  22. "TELUS International Named a 'Leader' and 'Star Performer' by Everest Group PEAK Matrix™". www.businesswire.com. 2019-07-10. Retrieved 2019-07-18.
  23. "Best Practices Recognition | We Drive Innovation, Excellence & Growth". Frost & Sullivan. Retrieved 2019-07-18.
  24. "IAOP - The 2020 Global Outsourcing 100". www.iaop.org. Retrieved 2020-02-27.
  25. "Stevie Awards for Great Employers - Stevie® Awards for Great Employers Homepage". stevies-sage.secure-platform.com. Retrieved 2021-02-04.
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