WalkMe

WalkMe owned by WalkMe Inc. is a software-as-a-service (SaaS) company that helps users navigate the features of other web-based services.[2][3][4]

WalkMe
Available inEnglish, Multi-Language
Headquarters525 Market Street[1]
San Francisco, California, U.S.
CEODan Adika
Key peopleRafi Sweary
Dan Adika
IndustrySoftware
Employees850
SubsidiariesAbbi , Jaco, DeepUI
URLwww.walkme.com
LaunchedApril 2012 (2012-04)

Background

WalkMe is a Digital Adoption Platform (DAP) that works by overlaying information in "tip-balloons"[5] in the browser window.[6] These balloons break down online processes into step-by-step instructions.[7] According to the company, "The DAP collects data on users' behaviors and action patterns on platforms."[8] This helps users complete online tasks without leaving the screen to watch video tutorials or read manuals or FAQ pages.[9] It also allows users to automatically get specific guidance according to their preference and language.[10]

History

WalkMe Inc. was founded in 2011 by Dan Adika, Raphael Sweary, Eyal Cohen and Yuval Shalom Ozanna. In April 2012 they launched the product WalkMe.[10] Their headquarters are in San Francisco, California.[3][11]

In January 2017, WalkMe acquired Abbi, a startup which specializes in mobile A/B testing and app engagement. WalkMe retired the Abbi brand and integrated its services into WalkMe’s platform. In the process, it also migrated Abbi’s existing customers.[12] In April of that year, WalkMe acquired Jaco.[13]

References
  1. "First Market Tower". Compstak. Retrieved 7 January 2018.
  2. Dylan Tweney (2014-04-01). "WalkMe raises $11M to hold your hand as you click through websites". VentureBeat. Retrieved 2014-06-16.
  3. Klie, Leonard (2013-11-01). "Customer Support: Keeping Up with the Digital Migration - CRM Magazine". Destinationcrm.com. Retrieved 2014-06-16.
  4. "2014 Digital Marketing Forecast: 7 Trends To Watch". Nusaresearch.com. Retrieved 9 August 2017.
  5. Administrative Professional Today (2013-09-03). "1-Minute Strategies: Sept. '13 — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily". Businessmanagementdaily.com. Retrieved 2014-06-16.
  6. "8 Web Apps That Will Change Your Business". Cio.com. 2013-06-06. Retrieved 2014-06-16.
  7. Dave Johnson (2013-06-04). "Create online employee tutorials for free". CBS News. Retrieved 2014-06-16.
  8. Lepofsky, Alan (May 12, 2017). "Digital Adoption Platforms: A New Breed of Software Helps Improve User Adoption of New Technologies" (PDF). Constellation Research: 10. Retrieved 21 February 2018.
  9. "WalkMe: a Great Way to Improve the User Experience and Harvest Business Benefits? | The Customer & Leadership Blog". Thecustomerblog.co.uk. Retrieved 2014-06-16.
  10. "WalkMe". CrunchBase. Retrieved 2014-06-16.
  11. "The Company". WalkMe. Retrieved 2014-06-16.
  12. Lunden, Ingrid. "WalkMe acquires Abbi.io to add mobile A/B testing and engagement - TechCrunch". Techcrunch.com. Retrieved 9 August 2017.
  13. Keane, Jonathan (April 4, 2017). "Israel's WalkMe acquires analytics startup Jaco". TechEU. Retrieved 10 December 2017.
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