Contact Centre Cymru

Contact Centre Cymru is a bilingual Contact Centre, based in Penrhyndeudraeth, North Wales. Owned and managed as a business unit of PTI Cymru Ltd, they provide a Contact Centre service to a range of businesses across Wales and the UK, including Traveline Cymru.,[1] Bwcabus,[2] First Cymru,[3] Severn Trent Water,[4] National Rail Enquiries[5] and Arriva Trains Wales.[6]

Contact Centre Cymru
Formation2005
HeadquartersPenrhyndeudraeth, North Wales
Region served
Wales
WebsiteContact Centre Cymru
services delivered
  • Customer service to the public
  • Lost property enquiries
  • Complaint handling
  • Social media handling
  • Booking enquiries

Contact Centre Cymru have been in operation since 2005. In 2012, the Contact Centre started to exploit its bilingual expertise by offering similar Welsh Language services to different transport organisations and now operates several commercial contracts.[7]

Contact Centre Cymru deliver the Traveline Cymru telephone service, providing customers with bus and train time information via their freephone number 0800 464 0000. This number is free to call from mobile phones as well as landline numbers.

History

In 2011, the previous owners experienced financial difficulties which threatened the continued provision of the Traveline Cymru telephone information service. As a result, the contact centre was brought in house under PTI Cymru/Traveline Cymru management in 2012.[8]

Contact Centre Cymru worked with a number of partners, including; CPT UK,[9] who are the trade association representing the UK's bus and coach industries. ATCO,[10] the Association of Transport Coordinating Officers, who bring together local authority officers involved with passenger transport, and Carmarthenshire County Council[11]

References
  1. "Traveline Cymru". Traveline Cymru.
  2. "Bwcabus". Bwcabus.
  3. "First Cymru". First Cymru.
  4. "Severn Trent Water". Severn Trent Water.
  5. "National Rail Enquiries". National Rail Enquiries.
  6. "Arriva Trains Wales". Arriva Trains Wales. Archived from the original on 2007-08-11. Retrieved 2016-06-10.
  7. "Speaking Their Language". Route One Magazine.
  8. "Traveline Cymru Wins Call Centre Contracts". Insider Media Limited.
  9. "CPT UK". CPT UK.
  10. "ATCO". ATCO Association of Transport Coordinating Officers.
  11. "Carmarthenshire County Council". Carmarthenshire County Council.
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