eGain

eGain Corporation (formerly known as eGain Communications Corporation) (NASDAQ: EGAN) is a customer engagement cloud solutions company, traded on the NASDAQ.[4] It is best known for its suite of knowledge-powered software applications, used by omnichannel contact centers, customer service organizations and digital business teams.[5]

eGain Corporation
FormerlyeGain Communications Corporation
TypePublic
NASDAQ: EGAN
Russell 2000 Component
Founded1997
FounderAshutosh Roy[1]
Gunjan Sinha[2]
Headquarters
Sunnyvale, California
,
United States
Number of locations
12 Worldwide
Area served
International
Revenue $76 Million(2019) [3]
Number of employees
500
Websitewww.egain.com

History

The company was founded in 1997 by Ashutosh Roy and Gunjan Sinha.[6][7] It began in 1997 when both were part of WhoWhere?, an internet search company they founded which was purchased by Lycos in 1998.[8] Prior to the purchase by Lycos, Roy served as the company's CEO and Chairman and Sinha served as its President.[7]

eGain filed for its initial IPO with the Securities and Exchange Commission in July 1999.[9] At the time of the filing, it employed 114 people with plans to trade on the NASDAQ.[9] The company's stock began trading on the NASDAQ in September of that same year, going from $12 to $23 per share within its first few days of trading.[10] eGain filed for a secondary offering of common stock in February 2013.[11]

The company changed its name to eGain Corporation in November 2012.

eGain acquired Exony Ltd, a multichannel analytics and contact centre management company, in August 2014.

Products and services

eGain provides customer engagement cloud software for B2C companies.[5] eGain's product suite includes applications that deliver unified multichannel customer service via mobile, social, email, chat, cobrowse, and digital self-service, built on a single platform for customer interaction management, knowledge management, analytics, and administration.[5]

Strategic alliances

eGain has entered into strategic alliances with Cisco, Avaya, Salesforce and Amazon, and provides significant capability through these alliances via an OEM and reseller programme. Cisco's Enterprise Chat and Email solution is eGain code, and a number of extensions are typically sold directly by eGain to compliment this, and other strategic OEMs.

Awards and recognition

eGain has received numerous awards and been recognized for its software, including as a leader in the Gartner Magic Quadrant for web customer service, as well as by Information Today's KMWorld Magazine. In 2019 it made KMWorld's list of "100 Companies That Matter In Knowledge Management",[12] a list it has made every year since 2007.[13][14] eGain was also named the 2017 CRM Service Leader in the Contact Center Search category.[15] eGain Knowledge+AI, the knowledge management software, has been a KMWorld Trend Setting Product in 2014, 2015;[16] eGain Virtual Assistant has been a KMWorld Trend Setting Product in 2016, 2017.[17] It has also received inclusion on Software Magazine's Software 500 list of the top 500 software companies.

References
  1. Biradavolu, Monica Rao (2008). Indian Entrepreneurs in Silicon Valley: The Making of a Transnational Techno-Capitalist Class. Cambria Press. ISBN 9781604975277.
  2. "What gender gap?". Kiplinger's Personal Finance. February 2001. Retrieved 21 April 2014.
  3. https://www.macrotrends.net/stocks/charts/EGAN/egain/revenue
  4. Symington, Steve (29 August 2013). "Why eGain Shares Jumped". Fool.com. Retrieved 21 April 2014.
  5. "eGain Communications - A Likely Near-Term Takeout". Seeking Alpha. 16 April 2014. Retrieved 21 April 2014.
  6. Roberts-Witt, Sarah L. (27 June 2000). "It's the customer, stupid!". PC Mag via Google Books. Retrieved 21 April 2014.
  7. "A California start-up, eGain Communications Corp". Network World via Google Books. 17 August 1998. Retrieved 21 April 2014.
  8. Junnarkar, Sandeep (11 August 1998). "Lycos buys WhoWhere". cNet. Retrieved 21 April 2014.
  9. "eGain Communications Files for $60m IPO". Computergram International. 27 July 1999. Archived from the original on 16 April 2016. Retrieved 21 April 2014.
  10. Cohen, Jason Z. (24 September 1999). "Internet Server Priced At Top; Netzero To Post Initial Offering". Daily News. Archived from the original on 7 March 2016. Retrieved 21 April 2014.
  11. "eGain prices secondary public offering of common stock". Internet Business News. 14 February 2013. Archived from the original on 12 March 2016. Retrieved 21 April 2014.
  12. Wells, Joyce (11 March 2019). "KMWorld 100 Companies That Matter in Knowledge Management". KMWorld.
  13. "eGain featured in KMWorld's 100 Companies that Matter in Knowledge Management list fifth year in a row". eGain (press release). 28 February 2011. Retrieved 21 April 2014.
  14. McKellar, Hugh (1 March 2007). "KMWorld 100 Companies That Matter in Knowledge Management". KMWorld. Retrieved 21 April 2014.
  15. Smilansky, Oren. "The 2017 CRM Service Leaders: Contact Center Search". destinationCRM. Retrieved 9 February 2018.
  16. "Trend-Setting Product of 2015: eGain Knowledge™". KMWorld. 1 September 2015.
  17. Haimila, Sandra (14 September 2017). "KMWorld Trend-Setting Products of 2017". KMWorld Magazine.
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