Heart (mobile design)

Heart is a framework developed by Google to help the products and development teams to make decisions that serve business and user-centered. Heart[1] is a framework for mobile design and metrics. It is an acronym that stands for happiness, engagement, adoption, retention and task success. Included by Gartner as a design approach that accommodates mobile interface issues such as partial user attention and interruption.[2]

References
  1. Rodden, Kerry; Hutchinson, Hilary; Fi, Xi (2010). "Measuring the User Experience on a Large Scale: User-Centered Metrics for Web Applications". Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. CHI '10: 2395–2398.
  2. https://www.gartner.com/doc/2665315?ref=clientFriendlyURL#a1681711716


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