Hounslow and Richmond Community Healthcare NHS Trust

Hounslow and Richmond Community Healthcare NHS Trust is an NHS trust which provides adult and children's community health services.

Hounslow and Richmond Community Healthcare NHS Trust
TypeNHS trust
Established1 April 2011
HeadquartersThames House
180 High Street
Teddington
TW11 8HU
HospitalsTeddington Memorial Hospital
Staff1,093 FTE (2018/19)[1]
Websitehrch.nhs.uk

History

The trust was established on 1 April 2011 as part of the Transforming Community Services initiative from the community services arm of the then Hounslow and Richmond primary care trusts.[2]

Stephen Swords has been Chair of the board since it was established.[3]

Performance

It was named by the Health Service Journal as one of the top hundred NHS trusts to work for in 2015. At that time it had 868 full-time equivalent staff and a sickness absence rate of 3.38%. 72% of staff recommend it as a place for treatment and 61% recommended it as a place to work.[4]

The trust now employs 1,140 people. The 2017 national staff survey established the trust as:

  • Best community trust nationally for: 68% of employees would recommend the trust as a place to work – national average is 57%; 93% agree their role makes a difference to patients/service users
  • Equal best community trust nationally for: 81% of employees are satisfied with the quality of their work and care; 78% would be happy with the standard of care provided by the trust if a friend or relative needed treatment; 69% are satisfied with resources and support; 81% felt motivated at work, better than last year
  • Continuing to improve scores in most key areas, including: 90% of the workforce said they had an appraisal in the previous 12 months

The Care Quality Commission rated the trust as requiring improvement in 2016. Subsequently, in 2017, the inpatient unit at Teddington Memorial Hospital was rated 'Good' in all areas. The rapid response and rehabilitation team was identified as an area of outstanding practice as part of that subsequent inspection. In August 2017 the community recovery service was rated good as part of a Hounslow-borough wide inspection of health and care services.

In March 2017 there was a Joint Targeted Area Inspection (JTAI) of the multi-agency response to abuse and neglect in Hounslow, including services provided by HRCH. This found there was effective multi-agency working, in the majority of cases, to improvements in the lives of children living with domestic abuse. It was also noted that health services effectively identify risk to children as a result of domestic abuse, making good-quality, prompt referrals, which clearly identify the risks to children.

In December 2017 the audiology service maintained its accreditation for IQIPS standard (Improving Quality in Physiological Services). The IQIPS scheme is a professionally led assessment and accreditation scheme that is designed to help healthcare organisations ensure that patients receive consistently high-quality services, tests, examinations and procedures delivered by competent staff working in safe environments.

Services and locations

Some of the services offered by the trust include:

Adult services
  • Community nursing, therapies, in-patient unit
  • Urgent care and walk-in services
  • Richmond Rapid Response Team, Hounslow Integrated Community Response Service,
  • Community recovery service
Specialist services
Children's services
  • Paediatric (child development; continuing care, therapies) universal children's services (health visiting, community nursing, Family Nurse Partnership), audiology, Hounslow
  • School nursing (from April 2018)
  • Childhood immunisations
  • Richmond, Kingston, Sutton, Merton, Bromley, Bexley, Lambeth and Southwark
Health and wellbeing
  • One You Hounslow
  • One You Merton
  • Live Well Sutton

It is responsible for Teddington Memorial Hospital.

In Hounslow, it provides services from:

  • Bedfont clinic
  • Brentford Health Centre
  • Chiswick Health Centre
  • Feltham Centre for Health
  • Heart of Hounslow Centre for Health
  • Heston Health Centre
  • Hounslow Civic Centre
  • Hounslow Urgent Care Centre
  • Therapies Centre (O Block - West Middlesex Hospital)

In Richmond, it provides services from:

  • Centre House
  • Ham Clinic
  • Richmond Rehab Unit
  • Teddington Health and Social Care Centre
  • Teddington Memorial Hospital
  • Urgent Treatment Centre at Teddington Memorial Hospital
  • Whitton Corner Health and Social Care Centre

References
  1. "Annual Report 2018-19" (PDF). Hounslow and Richmond Community Healthcare NHS Trust. Retrieved 30 June 2020.
  2. "The Hounslow and Richmond Community Healthcare National Health Service Trust (Establishment) Order 2011". legislation.gov.uk. Retrieved 1 July 2020.
  3. "Stephen Swords reappointed as chair of Hounslow and Richmond NHS Trust". Get West London. 19 March 2015. Retrieved 23 September 2015.
  4. "HSJ reveals the best places to work in 2015". Health Service Journal. 7 July 2015. Retrieved 23 September 2015.
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