Infomaniak

The company started as a user group founded in 1990 by Boris Siegenthaler in the Canton of Geneva, offering a bulletin board system to its members. In 1994, Siegenthaler and fellow developer Fabian Lucchi opened the Siegenthlaer & Lucchi computer store in the Genevan suburb of Châtelaine. They offered low-cost, custom-built computers – acting as an alternative to the larger distributors available at the time.[3] The same year, the pair purchased a modem and 64 kbs line, becoming the first privately owned Internet service provider in the canton (after CERN and the University of Geneva). From 1995 on and for a few months, the store offered complimentary internet access to all customers who purchased a computer with them.[4] In May 1997, Infomaniak became a fully-fledged ISP with the creation of TWS Infomaniak SA – the company developed its offer based on low-cost internet access and web-hosting services alongside its staple of computer equipment retail.[4]

On 1 January 1998, the Swiss state monopoly on telecom services came to an end and new providers were allowed onto the Swiss market.[5] Sunrise, a joint-venture between Tele Danmark and BT, started offering free internet access services, forcing the company to revise its strategy: in 1999, TWS Infomaniak was reincorporated to create Infomaniak Network. They specialised in web-hosting services for private users and small and medium-sized enterprises, including basic.ch, the first Swiss web radio.[6]

By 2003, Infomaniak was the largest web-host in Western Switzerland, and by July 2005, it was the largest web-radio broadcaster in Western Switzerland and France.[7]

In 2007, the company created and launched their sustainability charter.[8][9][10] As a result, it implemented a number of key measures including joining an ethical pension fund on behalf of its employees, a commitment to sustainable travel, and donating 1% of its annual revenue to a range of NGOs.[8][11]

In 2010, the company created a subsidiary – Infomaniak Entertainment – marking the company's expansion into the ticketing, staff, and accreditation-management.[12]

Infomaniak's main business remains as a webhost and registrar. In 2011, the company announced that they managed more than 100,000 domain names.[13] They opened their third data centre in 2014. As with all their facilities, the new data centre was fully sustainable – using 100% renewable energy and low-voltage technologies. The centre was heralded as the "greenest there is in Switzerland" with a PUE under 1.1[14] which won the company the Geneva sustainability prize.[15] A few months later, Infomaniak obtains its ISO 14001 and ISO 50001 certifications for environmental and energy management systems.

Infomaniak fully switched to SSD technology at the end of 2015.[16] The latest figures from the company suggest that it managed more than 200,000 domain names, 150,000 site, and 350 radio/TV stations in 2016. It has also become one of the first web companies to implement the new Let's Encrypt SSL Certificates.[17]

According to CEO Boris Siegenthaler, Infomaniak's customer base is composed of businesses (70%) and individuals (30%), small to mid-sized businesses representing a significant portion of sales. Around 30% of customers come from France and Belgium, and as of 2016, the company had 60 employees.[18]