Information broker

Beginning in the late twentieth century, technological developments such as the development of the Internet, increasing computer processing power and declining costs of data storage made it much easier for companies to collect, analyze, store and transfer large amounts of data about individual people. This gave rise to the information broker or data broker industry.[5]

Individuals generally cannot find out what data a broker holds on them, how a broker got it, or how it is used.[6] Some data brokers retain all information indefinitely.

Files on individuals are generally sold in lists; examples cited in testimony to the U.S. Congress include lists of rape victims, seniors with dementia, financially vulnerable people, people with HIV, and police officers (by home address).[2][7] Less controversial are lists of rich people, doctors, or parents.

There are probably between 3500 and 4000 data broker companies, and about a third may provide opt-outs, with some charging over a thousand dollars for them.[2]

Data brokers collect information concerning myriad topics, ranging from the daily communications of an individual to more specialized data such as product registrations.[8]

Data brokers in the United States include Acxiom, Experian, Epsilon, CoreLogic, Datalogix, Intelius, PeekYou, Exactis, and Recorded Future.[3][7] Acxiom claims to have files on 10% of the world's population,[7] with about 1500 pieces of information per consumer[9] (quoted in Senate.gov).[7] In 2017, Cambridge Analytica claimed that it has psychological profiles of 220 million United States citizens, based on 5,000 separate data sets[10] (another 2017 claim is 230 million Americans[11]).

Credit scores were first used in the 1950s, but did not become widely known or specifically regulated until the 1990s.[2]

In 1977 Kelly Warnken published the first fee-based information directory, which continues to be published and has expanded to cover international concerns.

A United States Senate Committee in 2013 published A Review of the Data Broker Industry: Collection, Use, and Sale of Consumer Data for Marketing Purposes.[7] It states that "Today, a wide range of companies known as 'data brokers' collect and maintain data on hundreds of millions of consumers, which they analyze, package, and sell generally without consumer permission or input." Their main findings were that:

• Data brokers collect a huge volume of detailed information on hundreds of millions of consumers.
• Data brokers sell products that identify financially vulnerable consumers.
• Data broker products provide information about consumer offline behavior to tailor online outreach by marketers.
• Data brokers operate behind a veil of secrecy.

The information produced by data brokers has been criticized for enabling discrimination in pricing, services and opportunities. For example, a May 2014 White House report found that web searches that included black-seeming first names such as Jermaine were more likely to result in ads being displayed that include the word "arrest," compared with web searches including white-seeming first names such as Geoffrey.[5]

An Online Information Broker FAQ[12] is published by Privacy Rights Clearinghouse (PRC), a nonprofit consumer organization in the United States. PRC also maintains a list of information brokers (data brokers, with links to their privacy policies, terms of service, and opt-out provisions.[13]

Data brokers have also faced legal charges for security breaches due to poor data security practices.[14]

A 2007 University of California study, after requesting and analyzing information-sharing practices at 86 companies, found many operating under an opt-out model that it described as inconsistent with consumer expectations, and recommended that the California state legislature require companies to disclose their information-sharing policies using clear, unambiguous language, and consider creating a centralized, user-friendly method for consumers to opt out of information-sharing.[15]

In 2009, the U.S. Federal Trade Commission had recommended the United States Congress develop legislation enabling consumers to see the information that data brokers hold about them, a recommendation it renewed in subsequent reports in 2012 and 2014. In 2013, the U.S. Government Accountability Office also called for Congress to consider legislation.[3][16]

In October of 2019, California Governor Gavin Newsom signed into action statute AB 1202. This bill "would require data brokers to register with, and provide certain information to, the Attorney General. The bill would define a data broker as a business that knowingly collects and sells to third parties the personal information of a consumer with whom the business does not have a direct relationship, subject to specified exceptions".[17] This law was created to safeguard against the "cloak of invisibility" (unregistered, unregulated, untracked information broker) that previous data brokers roamed in and is meant to regulate the purchasing of data in commercial third party buyers and tracks the data brokers information trades.[18] While the law is meant to protect privacy of consumers, this law also defines the profession of a Data Broker legislatively and has put registration perimeters around the profession and purchases of critical consumer data.

The European Union has also addressed the data broker privacy concern under General Data Protection Regulation. Explicit consent from users are required for information storage. In addition, data processing related with political opinion and religious belief is prohibited unless the consent of data subject is granted. [19]

The Data Accountability and Trust Act contained a number of requirements for auditing and verification of accuracy of data held by information brokers, and additional measures in the case of a security breach. The bill also gave identified individuals the means and opportunity to review and correct the data held that related to them. It passed through the United States House of Representatives in the 111th United States Congress, but failed to pass the United States Senate. It was revived by the 112th United States Congress in 2011 as H.R. 1707.,[20] but died after being referred to committee. The bill was first introduced by Rep. Bobby Rush [D-IL1] on Apr 30, 2009, H.R. 2221[21]

In fiction, information brokers usually find data for a story's main character(s). Fictional information brokers can be of varying importance and have varying methods. For example, a hacker can be an information broker, though they may be simply transferring whatever information they find to the main character(s). Other brokers may have memorized data and tell the main character(s) covertly. Also, a fee is not always involved. The information broker may have an alliance with the main character(s) or be one as well.

Examples of information brokers in contemporary fiction would be Edward G. Robinson's character Sol in the film Soylent Green; the Shadow Broker in the video game series Mass Effect; Nicholas Wayne, Rachel, Elean Duga, Gustav St. Germain, Carol, and the President of the Daily Days newspaper company in Baccano!; or Izaya Orihara in the light novel series Durarara!!. A few of the characters in Neil Stephenson's novel Snow Crash find work selling data as "stringers" for the Central Intelligence Corporation. Information broker characters play a prominent role in stories published by DC Comics. The character trope is best exemplified by the superhero Oracle, but the trope is later used with the characters Calculator, Proxy, Chloe Sullivan, and Felicity Smoak as well.

• Information professional
• Background check
• Competitive intelligence
• Microtargeting
• Narrowcasting
• Information warfare
• Psychological warfare
• Price discrimination

• Carvell, Linda P. (2005). Career Opportunities in Library and Information Science. New York: Checkmark Books. pp. 75–79, 171–181. ISBN 978-0816052455.
• Taylor, T. Allan; Parish, James Robert (2009). Career Opportunities in Library and Information Science. New York: Ferguson. pp. 206–212. ISBN 978-0816075461.

• American Society for Information Science and Technology
• Association of Independent Information Professionals