Experian

The company was established in the United States as TRW Information Systems and Services Inc., a subsidiary of TRW Inc.,[12] when it acquired Credit Data in 1968.[13] In November 1996, TRW sold the unit, as Experian, to Bain Capital and Thomas H. Lee Partners.[14] Just one month later, the two firms sold Experian to The Great Universal Stores Limited in Manchester, England, a retail conglomerate with millions of customers paying for goods on credit (later renamed GUS).[15]

The Great Universal Stores Limited had employed John Peace, a computer programmer, to combine mail order data from its various subsidiaries and businesses to create a central database. This database later added electoral roll data as well as county court judgements. In 1971, the original computerised software was created at Midland Household Stores (MHS), part of the retail sector of GUS. GUS's database was designed by John Edwards and programmed by Richard Brown. In 1980, the software was commercialised under the name Commercial Credit Nottingham (CCN). In 1996, The Great Universal Stores Limited acquired Experian.[16]

During the next ten years, Experian expanded beyond financial services, and entered new markets such as Latin America, Asia Pacific and Eastern Europe. In October 2006, Experian was demerged from the British company GUS and listed on the London Stock Exchange.[17][18]

In August 2005, Experian accepted a settlement with the Federal Trade Commission (FTC) over charges that Experian had violated a previous settlement with the FTC. The FTC alleged that ads for the "free credit report" did not adequately disclose that Experian customers would automatically be enrolled in Experian's $79.95 credit-monitoring program.[19][Note 1]

In January 2008, Experian announced that it would cut more than 200 jobs at its Nottingham office.[20]

Experian shut down its Canadian operations on 14 April 2009.[21]

In March 2017, the U.S. Consumer Financial Protection Bureau fined Experian $3 million for providing invalid credit scores to consumers.[22]

In October 2017, Experian acquired Clarity Services, a credit bureau specialising in alternative consumer data.[23]

In the United States, like the other major credit reporting bureaus, Experian is chiefly regulated by the Fair Credit Reporting Act (FCRA). The Fair and Accurate Credit Transactions Act of 2003, signed into law in 2003, amended the FCRA to require the credit reporting companies to provide consumers with one free copy of their credit report per 12-month period. Like its main competitors, TransUnion and Equifax, Experian markets credit reports directly to consumers. Experian heavily markets its for-profit credit reporting service, FreeCreditReport.com, and all three agencies have been criticised and even sued for selling credit reports that can be obtained at no cost.[24][25]

Its market segmentation tool, Mosaic, is used by political parties to identify groups of voters. In the British version there are 15 main groups, broken down into 89 hyperspecific categories, from "corporate chieftains" to "golden empty-nesters" which can be taken down to the level of individual postcodes. It was first used by the Labour Party, but then taken up by the Conservatives in the 2015 General Election campaign.[26]

In 2013 a Vietnamese national, Hieu Minh Ngo,[27] was charged by the U.S. Department of Justice with attempting to sell personally identifiable information on hundreds of thousands of U.S. residents. This information had been allegedly purchased from Experian subsidiary and data aggregator Court Ventures. However, Ngo testified under oath that the information he had sold to identity thieves had actually been acquired from another hacker based out of Russia, and not Experian or Court Ventures. Ngo then resold the information he acquired from the Russian hacker through the identity fraud enabling websites Superget.info and Findget.me.[28][29][30][31][32] The information offered for anonymous sale on these websites included individual's name, address, Social Security number, date of birth, place of work, duration of work, state driver's licence number, mother's maiden name, bank account number(s), bank routing number(s), email account(s) and other account passwords.[32]

Letter from Experian North America CEO, Craig Boundy, informing T‑Mobile customer their personal information was compromised in Experian server hack.

On 1 October 2015 Experian announced that they had discovered a data breach existing between 1 September 2013 and 16 September 2015. As many as 15 million people who used the company's services, among them customers of American cellular company T-Mobile who had applied for Experian credit checks, may have had their private information exposed.[33][34]

In 2020 it was revealed that Experian had suffered a further data breach, on this occasion in South Africa.[35] Initially, Experian claimed that the incident had been contained[36] but subsequently this was shown to be untrue. Data on 24 million South Africans was leaked, as well as on nearly 800,000 businesses. Of these, 24,838 had financial details leaked.[37]

• Compuscan
• Credit bureau
• Credit rating agency
• Freecreditreport.com
• Identity theft
• Intelliscore

• Official website
• Experian companies grouped at OpenCorporates