International Assistance Group

International Assistance Group (IAG) is a global alliance of independent assistance companies providing worldwide: medical assistance, travel assistance, roadside assistance, home assistance, employee assistance and legal assistance. Every year IAG handles more than 4,4 million cases including nearly 33,000 repatriations on behalf of insurance companies, tour operators, corporates, governments and non-profit organisations.

Founded in 1992, IAG was originally created by five European companies seeking to help one another provide high-quality services. Considerable growth over the past 25 years means that IAG are now among the world’s largest alliances of independent assistance companies and accredited providers.

Today, IAG has 90 partners and Accredited Service Providers (ASPs) and an aggregated turnover of €1.5 billion, with 9.700 staff working through more than 57 continuously-attended alarm centres. Through a network of local organizations more than 10% of travellers abroad are supported by the IAG. IAG is a closely linked network with common goals, shared database, shareholding position, and regular meetings and internal forums to encourage exchange of information and know-how among its partners. IAG is also an innovative network model as it provides access to a comprehensive international network of locally independent and autonomous quality assistance experts.

• 1992 – International Care Company (Italy) (formerly FD Service)
• 1994 – World Travel Protection (Canada)
• 1994 – Athens Assistance (Greece)
• 1994 – SOS International (Netherlands)
• 1994 – Medicall (Switzerland)
• 1995 – Omint (Argentina)
• 2001 – Remed Assistance (Turkey)
• 2001 – Global Voyager Assistance (Russia)
• 2001 – On Call International (USA)
• 2003 – World Travel Protection (Australia)
• 2003 – Iké Asistencia México (Mexico)
• 2003 – Netcare 911 (South Africa)
• 2004 – Filassistance (France)
• 2005 - Wtw Services Sp. Z O.o. (Poland)
• 2006 – Iké Asistencia Brazil (Brazil)
• 2006 – Iké Asistencia Colombia (Colombia)
• 2006 – Bupa Global (Denmark)
• 2008 - World Travel Protection (New Zealand)
• 2010 – Global Doctor (China)
• 2010 – Maroc Assistance Internationale (Morocco)
• 2011 – Premium Assistance (Brazil)
• 2012 – Egypt Assistance (Egypt)
• 2012 – Flying Home (Singapore)
• 2012 – Cover More AOL (China)
• 2012 – Mutas (Belgium)
• 2012 – MOK (Chile)
• 2012 – MSO International (South Africa)
• 2012 – REVA (USA)
• 2012 – RACC (Spain)
• 2012 – European Air Ambulance (Luxembourg)
• 2012 – One Call Medical Transports (USA)
• 2012 - Medicis Assistance (Ivory Coast)
• 2013 - East West Rescue (India)
• 2013 - EMA Finland Oy (Finland)
• 2013 - FAI (Germany)
• 2013 – Tyrol Air Ambulance (Austria)
• 2013 - Fox Flight (USA)
• 2014 - REGA (Switzerland)
• 2014 - Airlink Air Ambulance (Mexico/USA)
• 2013 - Bangkok Hospital (Thailand)
• 2014 - Alpine Rescue Service (Nepal)
• 2014 – Skyalta (Canada)
• 2014 – MD Medicus (Germany)
• 2014 - Rede Nacional de Assistencia (Portugal)
• 2014 - Albin International Repatriation (UK)
• 2015 - Iran Assistance (Iran)
• 2015 - Healix International (UK)
• 2015 - AirCARE1 (USA)
• 2015 - Hygeia Hospital (Greece)
• 2015 - New Zealand Air Ambulance Service (New Zealand)
• 2016 - AA International Indonesia (Indonesia)
• 2017 – Greenflag (UK)
• 2017 – Ace Air & Ambulance (Zimbabwe)
• 2017 - AVD Wirtschaftsdienst GmbH (Germany)
• 2017 – Global Assistance Partners (South Korea)
• 2017 – Balkanwide Assistance (Serbia)
• 2017 – Airlec Air Espace (France)
• 2017 – EMA Global (Singapore)
• 2017 – G7 Mortuary Shipping (Colombia)
• 2017 – Japan Assist International (Japan)
• 2017 – Medical Air (Australia)
• 2017 – International West Indies Assistance (Martinique)
• 2017 – AMREF Flying Doctors (Kenya)
• 2017 - April Assistance (Thailand)
• 2017 - Carejet (Philippines)
• 2018 - AA International Taiwan (Taiwan)
• 2018 - Healthlink (China)
• 2018 - Help Group (Tunisia)
• 2018 - TBS Team 24 (Slovenia)
• 2018 - Doctorcall (UK)
• 2018 - Aeroambulancia by Helidosa Aviation Group (Dominican Republic)
• 2018 - Assistance Plus (Madagascar)
• 2018 - Eutelmed (France)
• 2018 - Medevac Flights (Australia)
• 2018 - Redstar Aviation (Turkey)
• 2018 - Tangiers International (Malta)
• 2018 - Trails of Indochina (Vietnam)
• 2018 - World Med Assistance (France)
• 2019 - Gateway International EMS (USA)
• 2019 - EMA Finland (Finland)
• 2019 - Japan Assist International Co., Ltd (Japan)
• 2019 - Wellbe Holdings Limited (Hong Kong)
• 2019 - Brasil Vida Taxi Aereo (Brazil)
• 2019 - AQA Assistance (United Arab Emirates)
• 2019 - Medical Rescue (Australia)
• 2019 - Get-E International Airport Services (The Netherlands)
• 2019 - Pacific International Hospital (Papua New Guinea)
• 2019 - UTA Assistance (Jordan)
• 2019 - Hi Flying - Air Ambulance International (India)
• 2019 - Capital Air Ambulance (United Kingdom)
• 2019 - Asian Assistance (Thailand, Cambodia, Philippines, Vietnam, Myanmar, Indonesia)
• 2019 - Aidicall (France)
• 2019 - Skyservice Air Ambulance, which was rebranded on 2 August by Skyalta[1]

From 2011 to 2015, Iké Asistencia, one of the IAG partners, has been recognized as one of The Best Mexican Companies (Las Mejores Empresas Mexicanas), a recognition promoted by Banamex, Deloitte México and Tecnológico de Monterrey.[2]