Pal's

Pal's Sudden Service, normally called Pal's for short, is a regional fast food restaurant chain located in northeast Tennessee and southwestern Virginia, with stores concentrated in the Tri-Cities, Tennessee metro region.[2][3] The first Pal's opened in 1956 in Kingsport, Tennessee a year after the founder of Pal's, Fred "Pal" Barger, attended a National Restaurant Convention in Chicago and met Ray Kroc and Fred Turner, observing the construction and equipment they used for the first McDonald's restaurant. Pal's CEO is Thom Crosby.[4] In 2020, the company had 30 locations.[5]

Pal’s Sudden Service
TypePrivate
IndustryFast food
Founded1956
FounderPal Barger
Headquarters
Kingsport, Tennessee
,
U.S.
Number of locations
29 (as of October 2020)[1]
Area served
East Tennessee, Southwest Virginia
Websitepalsweb.com

In 2001, Pal's won the Malcolm Baldrige National Quality Award, becoming the first restaurant company to receive the award.[6]

Organizational culture

The organization is often studied by competition and used as a case study for Industrial/Organizational Psychologists.[7] This is per the company's unique organizational culture, with training that includes pop quizzes and over 200 hours of training for employees, which results in significantly low turnover for the industry.

Aesthetics

Pal's drive-throughs are recognized by their novelty architecture in the form of large replicas of food items placed on the roof. Added in 1985, these were designed by California artists Karen and Tony Barone.[8]

Company history
  • 1956 - First Pal’s opened Kingsport #01[9]
  • 1960 - Lynn Garden Drive Pal's .... this was 2nd Pal's....... still open in 2020
  • 1967 - Brook's Circle Pal's #03(a different building & location than Pal's #12) The earliest drive thru called Circle Burger.
  • 1985 - First box/tier design drive thrus open in Kingsport. Pal's #03 in Colonial Heights.
  • 1987 Pal’s invents the “Big Tea.”
  • 1990 - Pal's #05 opened in Johnson City
  • 1991 - Greeneville #06 and Gate City #07
  • 1992 - Pal's Johnson City Mall #08 and Elizabethton #09
  • 1993 - Pal's #10 Volunteer Parkway
  • 1994 - Pal's #11 Bristol Highway
  • 1995 - Pal's Brook's Circle #12 and Rogersville #13
  • 1997 - Pal's Morristown #14 Pals Celebrates the 10th year of the “Big Tea”
  • 1998 - Pal's #15 in Church Hill and Big Breakfast Introduced
  • 1999 - Pal's opens in Bristol at Exit 7 #16
  • 2001 - Pal's Wins Baldrige National Quality Award
  • 2002 - President Bush presents Pal's the Baldrige Award
  • 2003 - Two new Pal's, Gray #18 and Blountville #19.
  • 2006 - Pal's opens in Jonesborough Pal's #20.
  • 2007 - Pal's celebrates the 20th year of the "Big Tea"
  • 2008 - Pal's opens in Lebanon, Virginia #21
  • 2008 - Founder Pal Barger is on board the MS Nautica when it is attacked by pirates in the Gulf of Aden.[10]
  • 2009 - Pal's opens in Greeneville #22
  • 2009 - Pal's introduces Razzie Tea
  • 2009 - Neon sign at Pal's #2 taken down due to high costs of operation
  • 2010 - Pal's opens in Norton, Virginia. #23 It has the biggest opening in Pal's history.
  • 2012 - Pal's introduces new 3D website http://www.palsweb.com Pal's #24 Boone's Creek opened.
  • 2013 - Pal's opened Pal's #25 Jefferson City and Pal's #26 Erwin, Tennessee locations.
  • 2015 - Pal's opened Pal's #27 Bristol, Tennessee & Pal's #28 Morristown East
  • 2016 - Pal's opened Pal's #29 Sunset Drive, Johnson City
  • 2017 - Pal’s celebrates the 30th year of the “Big Tea”
  • 2019 - Pal’s Celebrates 10th year of “Razzie Tea.”
  • 2020 - Pal’s opened store #30 in Abingdon
  • 2020 - Area celebrates the 90th Birthday of founder Pal Barger.
  • 2020 - Founder Pal Barger passed away on 10/29

References
  1. "Locations". Pal’s Sudden Service. Retrieved October 16, 2020.
  2. Evans, J.; Lindsay, W. (2007). Managing for Quality and Performance Excellence. Cengage Learning. p. 451. ISBN 978-0-324-38227-3. Retrieved December 27, 2017.
  3. Collier, D.A.; Evans, J.R. (2009). Operations Management. 4-LTR Press. Cengage Learning. p. 12. ISBN 978-0-538-74556-7. Retrieved December 27, 2017.
  4. Hotels: The Magazine of the Worldwide Hotel Industry. Cahners Pub. 2005. p. 145. Retrieved December 27, 2017.
  5. https://palsweb.com/locations
  6. Reuters: Pal's Sudden Service Shares Secret of its Success
  7. http://maamodt.asp.radford.edu/Aamodt%20(5th)/Case%20Study%20Articles/Case%20study%20-%20Pal's%20Sudden%20Service.pdf
  8. Butko, Brian; Butko, Sarah (2005). Roadside Giants. Stackpole Books p. 45. ISBN 978-0-8117-3228-4.
  9. Milakovich, M. (2005). Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition. CRC Press. p. 63. ISBN 978-1-4200-3113-3. Retrieved December 27, 2017.
  10. Pal's founder aboard cruise liner targeted by pirates
This article is issued from Wikipedia. The text is licensed under Creative Commons - Attribution - Sharealike. Additional terms may apply for the media files.