Paula Vennells

Vennells was born in 1959, and grew up in Denton, Lancashire.[2] Having won a funded place, she was educated at the Manchester High School for Girls, an all-girls independent school in Manchester.[2] She then studied Russian and French at the University of Bradford, graduating in 1981 with a Bachelor of Arts (BA) degree.[3][4]

Vennells began her career as a graduate trainee at Unilever in 1981.[2][4] She went on to work for L'Oreal, Dixons Retail, Argos, and Whitbread.[4]

In 2007, she joined the Post Office as Group Network Director.[5] On 1 April 2012, she became its Chief Executive Officer.[6] During her time as CEO, the Post Office went from losing £120 million a year to making a profit.[7]

In February 2019, it was announced that she would step down from her Post Office role and in April that year took over as chair of Imperial College Healthcare NHS Trust,[8] which runs St Mary's, Hammersmith, Queen Charlotte's, Charing Cross and the Western Eye Hospital in north-west London. She also became a non-executive board member of the Cabinet Office.[9]

In December 2019, the Post Office paid out £58 million to sub-postmasters who were awarded compensation for past false prosecutions of monetary theft[10] that had been based on faulty evidence from the Horizon IT system. The judge presiding on the case, Mr Justice Fraser, described the Post Office's approach to the case as "institutional obstinacy" that:

...amounted, in reality, to bare assertions and denials that ignore what has actually occurred, at least so far as the witnesses called before me in the Horizon Issues trial are concerned. It amounts to the 21st century equivalent of maintaining that the earth is flat.

Vennells subsequently apologised to workers affected by the scandal, saying:[9]

I am truly sorry we were unable to find both a solution and a resolution outside of litigation and for the distress this caused

In January 2020, as the High Court case against the Post Office ended, Vennells’s tenure as CEO was strongly criticised by Conservative peer Lord Arbuthnot, who said: “The hallmark of Paula Vennells’ time as CEO was that she was willing to accept appalling advice from people in her management and legal teams. The consequences of this were far-reaching for the Post Office and devastating for the subpostmasters. However, there seem to have been no consequences for her”.[11] He described the behaviour of the Post Office under her leadership as “both cruel and incompetent”, and said that “she was faced with a moral choice and she took the wrong one, the one which allowed hundreds of subpostmasters to be falsely accused, humiliated and ruined by the organisation she ran”.[12]

In early March 2020, she resigned from her Cabinet Office position.[13]

On 19 March 2020, Vennells was harshly criticised in the House of Commons, particularly by Kevan Jones, MP for North Durham, who said:[14]

Obviously, as a board member she knew what was going on, including the strategy in the court case and the bugs in the system. What happened? She got a CBE in the new year’s honours list for services to the Post Office. That is just rubbing salt into the wounds of these innocent people. There is a case for her having that honour removed, and I would like to know how she got it in the first place when the court case is ongoing. Added to that, she is now chair of Imperial College Healthcare NHS Trust. Again, I would like to know why and what due diligence was done on her as an individual...

In a BBC Panorama programme screened on 8 June 2020, reporter Nick Wallis is seen phoning Vennells, who terminates the call rather than answer his questions. Wallis says "this is one of the biggest frustrations of covering this story...the consistent refusal of the Chief Executive and the people at the top to answer serious questions about what has been happening".[15] Vennells had been due to appear before a parliamentary select committee to answer questions about the scandal on 24 March 2020, but this was cancelled due to the Coronavirus crisis and MPs' questions were dealt with in writing.[16]

In June 2020 the Criminal Cases Review Commission sent 47 cases in which subpostmasters had been prosecuted to the Court of Appeal as potential miscarriages of justice. The Post Office announced that it was not contesting 44 of them. The cases have been described as the “biggest miscarriage of justice in modern English legal history”.[17]

The Care Quality Commission discussed concerns about her continuing role in the NHS on 8 July 2020.[12] In October, the Imperial College Healthcare NHS Trust announced that it would seek external legal advice in reviewing the process that led to her appointment.[17] On 3 December 2020 it was announced that Vennells will step down as chair in April 2021, for personal reasons.[18] On the same day, the Daily Telegraph reported that judges had refused to release a “smoking gun” document, being legal advice given to the Post Office in 2013, that could establish whether it had known for years that its prosecutions of the postmasters had been based upon false evidence.[19] The former NHS consultant psychiatrist Minh Alexander, who made the original referral to the CQC, said that “the trust reluctantly agreed to commission an external report on her fitness only at a late stage”, and speculated that Vennells had subsequently been pressured to resign.[17] Arbuthot said that emergence of this new evidence suggests that Vennells may be in contempt of Parliament for her responses given at the 2015 inquiry, commenting after her resignation: “Can it be a coincidence that shortly after it became clear that the Post Office lied to Parliament, Paula Vennells announced she was stepping down from the NHS job?”[17]

Vennells continues to hold non-executive directorships at UK supermarket chain Morrisons and furnishings group Dunelm.

In the 2019 New Year Honours, she was appointed a Commander of the Order of the British Empire (CBE) "for services to the Post Office and to charity".[23]