Procedure (business)

A procedure is a document that instructs workers on executing one or more activities of a business process.[1] It describes the sequence of steps, and specifies for each step what needs to be done, often including when the procedure should be executed and by whom.[2]

Organizations typically document procedures in their published Policy and Procedures guide, or their Standard Operating Procedure guide. For example all airlines provide their pilots a S.O.P which holds all the information regarding flying. While procedures typically detail high level steps, a Work Instruction would provide more detail, for example the tools to use and how precisely to use the tools to carry out the procedure.[3] [4]