Society of Ticket Agents and Retailers

The Society of Ticket Agents and Retailers (STAR) is a United Kingdom body formed to provide self-regulation within the theatre and event ticket sales industry. STAR's aim is to ensure fairness and openness in the sale of event tickets and its members are required to comply with a code of practice.

Code of practice

The code of practice covers all aspects of ticket retailing however it can be summarised in three main tenets:[1]

  • Clearly identify the face value of any tickets purchased and any additional booking fees
  • Highlight any terms and conditions, including transferability, cancellation and viewing restrictions
  • Handle bookings in a polite and courteous manner, giving the highest standards of professional service.

OFT report

In June 2004 the Office of Fair Trading announced it would be carrying out a fact-finding study into ticket agents for entertainment and sporting events in the UK. The report was published in January 2005 and whilst it concluded that "most consumers were happy with their last ticket purchase" it did recommend that "the Society of Ticket Agents and Retailers produce model terms for its members to use in their consumer contacts".[2] STAR subsequently published model terms in July 2009.

Full Members of S.T.A.R.[3]
  • Abbey Box Office Ltd
  • Albemarle of London Ltd
  • alt-tickets (DHP Family Ltd)
  • Amazon Online UK Ltd
  • ATG Tickets
  • Awkward Entertainments Ltd (Awkward Tickets)
  • AXS
  • CrowdSurge
  • DiscountTheatre.com (part of Encore Tickets Ltd)
  • eLondonTickets Ltd
  • Encore Tickets Ltd
  • Eventim UK Ltd
  • fromtheboxoffice.com
  • Front Gate Tickets UK
  • Gigantic Tickets Limited
  • Group Line (part of The Ticket Machine Group)
  • KweekWeek Ltd
  • Lashmars (part of The Ticket Machine Group Ltd)
  • lastminute.com
  • Last Second Tickets Ltd
  • Leicester Square Box Office
  • London Breaks (part of Encore Tickets Ltd)
  • London Theatre Bookings (aka Rakes Theatre Ticket Agency)
  • London Theatre Direct
  • lovetheatre.com (part of The Ticket Machine Group)
  • MDQ Tickets
  • PiccBox (formerly known as Piccadilly Box Office (London))
  • Quaytickets
  • SeatLive Ticketing Services Limited
  • See Tickets
  • Show Pairs (part of The Ticket Machine Group)
  • Skiddle
  • Stargreen Box Office (Part of Encore Tickets Ltd)
  • Theatrebookings.com (part of Leicester Square Box Office)
  • TheatrePeople.com (part of Encore Tickets Ltd)
  • Theatre Tickets Direct Ltd (see also www.uktheatretickets.co.uk)
  • Ticket Arena
  • The Ticket Factory
  • The Ticket Machine Group Limited
  • TheTicketSellers
  • Ticketline
  • Ticketmaster UK Ltd
  • Ticket Quarter
  • ticketSOUP.com
  • TicketSource
  • Ticket Text Limited
  • TicketWeb (UK) Ltd
  • TicketZone
  • TodayTix Ltd
  • TYG Limited
  • UK Tickets (part of Encore Tickets Ltd)
  • WhatsOnStage
  • WeGotTickets
  • Wilson Digital Media Ltd
  • www.uktheatretickets.co.uk (see also Theatre Tickets Direct)
  • YPlan Ltd

References
  1. "Archived copy" (PDF). Archived from the original (PDF) on 2009-07-30. Retrieved 2009-11-23.CS1 maint: archived copy as title (link) STAR Code of Practice
  2. "Archived copy". Archived from the original on 2007-09-27. Retrieved 2007-08-04.CS1 maint: archived copy as title (link) OFT Tickets Agents Market Study 26 January 2005
  3. "STAR - Full Members". www.star.org.uk. Archived from the original on 2009-10-16. Retrieved 2015-10-06.
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