Teleperformance Philippines

Teleperformance serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s over 330,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and dialects, and enhance the customer experience with every interaction.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore business solutions option. The company employs over 47,000 people in the country and operates over 35,000 workstations in 22 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cavite, Cebu, Cagayan de Oro, and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award[1] for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance in the Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA),[2] the Top Employer of the Year at the Asia CEO Awards,[3] and the Outstanding Volunteer by the National Economic Development Authority (NEDA).[4]

From 2018 to 2020, Teleperformance in the Philippines has been certified as a Great Place to Work®[5] and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 24th year of continued excellence and leadership in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.

Teleperformance was established in the Philippines on April 24, 1996 with its first office located in Taguig, Metro Manila.

In 2002, the company opened its headquarters in Ortigas Center, Pasig City.

In 2006, Teleperformance opened its Bacolod site, its first site in the Visayas region.[6][7]

In 2007, Teleperformance launched its largest contact center in Mandaluyong City, which later became its official headquarters.

In 2009, the company opened its site at the SM Mall of Asia in Pasay City.

From 2008 to 2010, Teleperformance aggressively grew, adding two more sites in Sucat, Parañaque[8] and in Fairview, Quezon City.

In 2011, Teleperformance further expanded with the opening of its sites in Makati[9] and at the Cebu Business Park, its first site in Cebu.[10]

In 2013, Teleperformance further expanded with two sites added, one at SM Antipolo and another at SM City Davao.[11]

In July 2014, Teleperformance announced its acquisition of Aegis’ operations in the Philippines, United States and Puerto Rico from Essar Global Fund’s AGC Holdings for $610 million.[12]

In 2015, Teleperformance opens two more sites SM Aura[13][14] in Taguig City and Fairview Terraces in Quezon City.

In 2016, Teleperformance launched its sites in Silver City,[15] Pasig City and Cagayan de Oro City[16]

In 2018, Teleperformance launched its 19th site in Vertis North, Quezon City.[17]

Also in 2018, along with its acquisition of Intelenet Global Services[18] and e-Konflux Solutions Inc., Teleperformance launches two new sites in McKinley West, Taguig City and Paseo de Roxas, Makati City.

In 2020, Teleperformance is set to launch its 22nd site in the Philippines, located in Molino, Bacoor City, Cavite.

• Official website