That's Life!

The original purpose of the programme was consumer protection, particularly safety issues. The importance of wearing seat belts, for example, was illustrated before attitudes supporting their use became widespread. Britain's telephone helpline for children, ChildLine, was developed by Rantzen following items on the programme. Awareness for the need for child organ transplants was increased through the 1985 death of Ben Hardwick, a toddler whose liver disease was followed by the show. In tribute, Marti Webb released a version of the Michael Jackson song "Ben".

The programme also featured less serious items, which over time grew in number. These included the 'Jobsworth,' exposing companies and authorities who had implemented obscure regulations and policies causing more grievances than they aimed to correct. In another feature, 'Heap of the Week', viewers would write in regarding annoying unreliable domestic appliances and other failed items, which would then be disposed of in destructive ways to the delight of their owners. A regular feature as the final item of each show, particularly in the 1980s and '90s, was various members of the team disguised as various people or things in locations such as supermarkets and garden centres, suddenly breaking into song and grabbing passers by and getting them to join in.

Among the co-presenters was songwriter and lyricist Richard Stilgoe; for the show he wrote comic songs satirising various domestic issues, such as a song to celebrate the date 25 years into the future when he would have at last paid off the mortgage to his house. The co-hosts of the show were always men, though several women were featured as the 'humour' contributors, including actresses Joanna Monro and Mollie Sugden. In later shows the co-hosts would dramatise cases by each reading the dialogue of a character. In 1972 Cyril Fletcher enjoyed something of a renaissance in his long comedy career when Esther Rantzen asked him to join and recite some of his 'Odd Odes'. He proved such a success with the audience that he became a fixture of the show for eight years.[3]

The show also showcased unusually-shaped vegetables, humorous poems, comical newspaper and advertisement typographical errors, performing pets such as a dog able to say 'sausages' and 'Esther', and street interviews with members of the public, including an eager old lady called Annie Mizen who became a regular on the show after she was discovered at a street market. The BBC had to pay damages of £75,000 and the case's full costs of £1 million after Dr Sidney Gee successfully sued for libel over a That's Life! investigation broadcast on 26 June 1983 into his medical treatment of obesity.[4]

An early regular contributor was poet Pam Ayres. Later there were also musical interludes from performers such as Jake Thackray, Victoria Wood, Doc Cox, and occasionally Grant Baynham, who had buckets of water thrown over him in several live programmes after Rantzen had apparently objected to him smoking; on his final show, he got his own back by doing the same to Rantzen. In 1993, taxi driver Tom Morton, who knew over 16,000 telephone numbers in Lancashire, beat the British Olympia Telephone Exchange computer with his recall. The interviewer, Adrian Mills, said he had never seen anything like it.

Award-winning documentary film maker Adam Curtis, who went on to make The Power of Nightmares and The Century of the Self, started his career on the show. According to The Observer he "found dogs that could sing and researched investigative segments. Along the way he learned a lot about comic timing and the ways an audience might be engaged by issues. 'The best lesson that Esther taught me was that people who think they are funny rarely are'".[5]

The show was a staple of the post-watershed Sunday night BBC 1 schedules for many years (having originally been broadcast on Saturday nights) and, despite its criticisms (see below section), pulled in very high viewing figures, becoming somewhat of a minor national institution in its heyday. However, by the 1990s, times had changed. There were by now other, more hard-hitting consumer investigation programmes being broadcast (such as ITV's The Cook Report and BBC1's own Watchdog, and several others), and the mix of hard-hitting and comical articles of the show was by now seen by many as very awkward and somewhat dated. In 1992, to try and win back straying viewers, the show was moved from its traditional haunt of Sunday nights, back to Saturdays. There was also a radical revamp of the set (bringing the co-presenters out from behind their desk, and several other tweaks to both the appearance and format of the show), but the move did not rejuvenate the programme as was hoped. It was dropped in 1994. The last edition was titled That's Life All Over, and was predominantly a highlight show. Rantzen had been given a false finish time, and when she expected the programme to close, she was surprised that a whole extra section of the programme was introduced looking at the work she had done over the years.

The BBC conceived the programme as a replacement for the remarkably similar Braden's Week, hosted by Bernard Braden between 1968 and 1972.[6] Rantzen was a reporter on this show, while her future husband, Desmond Wilcox, was an editor. Braden was dismissed when he appeared in an advert on ITV, breaking his contract terms, leading to the introduction of That's Life! a year later. However, although Braden himself was publicly circumspect about the decision, his wife Barbara Kelly (also a TV presenter) was forthright in condemning it and was plainly hostile towards Rantzen.[7]

Almost thirty years later Kelly told Alice Pitman of The Oldie that she was "very bitter at the time, very, very bitter" and recalled that Braden's producer, Desmond Wilcox, who subsequently married Rantzen, had brought together Kelly, Rantzen and newsreader Angela Rippon for a pilot of an afternoon show, although, in Kelly's view, "it was just a front – he wanted Esther, and Angela and I were sort of left dangling."[8] At the turn of the 21st century Kelly weighed into a spat in the press between Rantzen and her stepdaughter Cassandra Wilcox, as a result of which she received a large number of supportive letters from members of the public who recalled her husband's usurpation by Rantzen. Kelly placed these in a folder marked "Hate Rancid File".[8] The ITV sketch show End of Part One in 1979, scripted by Andrew Marshall and David Renwick, created a spoof of That's Life! entitled "That's Bernard Braden's Show Really".

Rantzen appeared on BBC1 on 8 March 2016, on the show The TV That Made Me and named Braden as one her biggest influences and referred to him as a 'hero' of her TV history.[9] In 1980, a spin-off show Junior That's Life! ran for one season on BBC1, on early Saturday evenings. Hosted by Rantzen with Paul Heiney and Chris Serle, the items were aimed at children, with two boys – one of whom was future BBC journalist Shaun Ley – reading out the humorous items in place of Cyril Fletcher.

• Grant Baynham (1986–1989)
• Bill Buckley (1982–1985)
• Gavin Campbell (1982–1994)
• Kevin Devine (1991–1994)
• Michael Groth
• Paul Heiney (1979–1981)
• George Layton (1973)
• Howard Leader (1990–1994)
• Adrian Mills (1985–1994)
• Kieran Prendiville (1973–1978)
• Chris Serle (1979–1981)
• Scott Sherrin
• Bob Wellings (1973)
• Glyn Worsnip (1973–1979)

• Maev Alexander
• Pam Ayres
• Tommy Boyd
• Doc Cox (1982–1989)
• Simon Fanshawe
• Cyril Fletcher (1973–1981)
• John Gould
• Joanna Monro (1982–1984)
• Mollie Sugden (1986)

• Catherine Howe
• Lynsey de Paul
• Richard Stilgoe
• Jake Thackray
• Victoria Wood (1976–1979)

In the first three years the show started and finished with the That's Life! theme sung by a resident singer – Cheryl Kennedy, Stephanie de Sykes, Judith Bruce or Lois Lane. They were accompanied by Tony Kinsey's band. However, the singers were dropped from the title sequence, and instead there was a topical song in the same manner as Millicent Martin on That Was the Week That Was. Eventually the topical song was dropped from the show. The theme tune was played by the Hanwell Band.[10]

• That's Life! at IMDb