United Voices of the World

Cleaners, porters and caterers at St. Mary's (and four other London hospitals managed by Imperial College Healthcare NHS Trust) were employed by Sodexo on the minimum wage (£8.21), significantly less than they would earn on corresponding NHS pay bands. They were also denied the sick pay, maternity pay, annual leave and pensions enjoyed by NHS staff.[31]

In the final months of 2019, over 100 Sodexo workers at St. Mary's joined UVW. In total 10 days of strike action took place from late October to late November, then plans to strike in December were cancelled as Tom Orchard, CEO of Imperial NHS Trust, committed to negotiations to be concluded in January 2020. As Sodexo's contract was coming to an end, and with UVW threatening an "all-out" indefinite strike, it was announced at the end of January that over 1,000 Sodexo workers in five hospitals would be in-housed as NHS employees from April 2020.[32]

In the aftermath of the St. Mary's campaign, around 100 predominantly cleaners at GOSH employed by OCS joined UVW demanding to be in-housed as NHS employees. As with the Sodexo workers at St. Mary's Hospital, their contractual terms were significantly inferior to those of equivalent positions in the NHS.

Throughout 2020, the GOSH NHS Trust had refused to meet with the cleaners and UVW prepared to issue a strike ballot in November.[33] UVW had also submitted a 45-page legal claim against outsourcing at GOSH, and threatened to include the Trust in a test case of alleged racial discrimination in breach of the Equality Act 2010. Petros Elia, an organiser of the campaign, wrote: "Most of these workers are Black, Brown, Asian and migrant and are deeply unhappy with a situation which sees them consciously paid less than their White in-house colleagues of a similar grade and denied NHS T&Cs such as full pay sick pay."[34] A Freedom of Information (FoI) request by UVW revealed that GOSH held no records of any Equality Impact Assessment relating to its decision to outsource domestic services, which as part of its Public Sector Equality Duty and considering the clear racial aspect of the decision, it should have been very reasonably expected to undertake.[35]

In December 2020, the GOSH NHS Trust announced that when OCS's services contract ends in mid-2021, some 200 OCS staff at GOSH will be offered NHS contracts.[36]

In late 2016, contested dismissals of cleaners employed by Noonan Services at the London School of Economics (LSE) escalated into a full-scale dispute for equality of rights to match those of LSE's in-house staff. Dozens of cleaners, all of ethnic minorities, faced significant disparities in paid annual leave, sick pay, paternity/maternity pay, and pension contributions when compared to LSE employees.[37] They wore uniforms inscribed with both the name of the university and their employer, but had been instructed by Noonan's management to change out of uniform before using the university's fourth-floor cafeteria. They were subsequently assured by LSE management that the cafeteria was open to all customers, which highlighted a further disparity: the cleaners typically brought their own food and drink (and therefore would not be customers), but unlike in-house staff, had no common room or kitchen space to make use of.[38]

Large campus protests and weekly strikes were organised by UVW in the summer of 2017, attracting much student support despite coinciding with the exam period. It was announced in June 2017, after a 10-month campaign, that around 200 outsourced workers at the LSE would be offered in-house contracts.[39]

Cafe workers serving the main lobby of Greenwich university joined UVW complaining of low pay, overworking and insufficient sick pay. They were all employees of Baxterstorey, which had been contracted to run the cafeteria. One chef working 80 hours a week had collapsed shortly after a typical day in intense kitchen heat, but returned to work the next morning because he couldn't afford to skip a single shift.[40] All of his colleagues were to become UVW members, and as they announced their campaign, Baxterstorey immediately raised their pay by 50p to £9.75 an hour.

Demanding the full London Living Wage of £10.55 as well as improved sick pay and annual leave, the workers went on strike for four days in October 2019. Protests interrupted the annual graduation ceremony and a top-level university board meeting, calling on students and staff to boycott the cafeteria. With more strikes and protests planned, it was announced in early January 2020 that all outsourced cafe workers, cleaners and security guards at the university would receive the London Living Wage, in addition to the same sick pay and annual leave as equivalent in-house staff.[41]

The Ark Globe Academy in Southwark, London outsourced its maintenance operations to Ridge Crest Cleaning, who paid the cleaners the minimum wage (£8.72) with no occupational sick pay. Repeated instances of unpaid work led to a spontaneous walkout on June 4th and 5th 2020, after which Ridge Crest paid all outstanding wages. Other demands included the provision of Personal Protective Equipment (PPE) in the face of Covid-19, and audio was then recorded from a telephone call where Emma Nabola, manager at Ridge Crest, repeatedly implied that PPE and improved pay would be contingent upon the cleaners ceasing their union activities.[42]

Simon Wrenn, managing director at Ridge Crest, announced in a letter dated July 16th that from the beginning of September term, cleaners would be paid the London Living Wage of £10.75 and sick pay in parity with Ark Globe Academy staff. UVW then confirmed plans to file a collective tribunal claim against Ridge Crest for trade union victimisation.[43]

Over 450 kitchen and waiting staff at the 16 restaurants and cafes within Harrods were being kept in the dark about the total proceeds of a discretionary 12.5% service charge added to bills. They received only an unspecified percentage of the total, which while not rare in the hospitality industry, was particularly controversial given Harrods' profitability and the wealth of its Qatari owners.[44] It was reported that Harrods management had told staff in a meeting that 50% of the total was retained by the company as revenue, though many believed the true figure to be as high as 75%, which would have resulted in each employee losing out on £5,000 per year.[45][46]

During early January sales in 2017, a contingent organised by UVW including Harrods employees staged a surprise protest and roadblock along the Brompton Road storefront.[47] A large inflatable cube read "Stop Stealing Our Tips" while a red flare was lit, entrances were locked, two arrests were made, and more than two dozen police frustrated the protestors for several hours. Harrods announced on the 20th of January that "an improved tronc system" would be introduced to guarantee that 100% of service charges go to employees.[48]

In 2018, the Northcliffe House offices of the Daily Mail Group (DMG) were being cleaned by migrants from the Caribbean, Africa and Latin America on the minimum wage (£7.50). Mitie, the contractor employing the cleaners, allegedly threatened the cleaners not to strike, and would not confirm whether they had initiated a "redundancy process for its Northcliffe House cleaners as recently as February, off the back of demands from DMG to decrease the cost of the contract". A Change.org petition in support of the cleaners' demand for the London Living Wage attracted over 100,000 signatures. Refusing to voluntarily recognise UVW as the cleaners' trade union, and facing strikes and protests, DMG issued a statement claiming that Mitie had "some time ago" approved pay increases for the cleaners. Mitie confirmed that "our teams working at DMG ... have been informed of a pay increase to at least, and in some cases, beyond the London Living Wage."[49]

Around 50 attendants who maintain the seven Royal Parks in central London, mostly from Ghana, Nigeria and Sierra Leone were being paid the minimum wage (£8.21) by their employer, Vinci Facilities. After two strike days in October 2019 and threats of further strikes, the board of Royal Parks agreed to raise wages of Vinci staff to the London Living Wage of £10.75 backdated to November 1st, 2019.[50] However, disparities remained in relation to Royal Parks in-house staff's sick pay and entitlements to annual leave, pension, overtime, on-call allowance, redundancy pay and maternity pay.

15 of the attendants have filed a claim of "indirect race discrimination" against Royal Parks at the Central London Employment Tribunal. It will be a test case to "force employers to think more carefully before they operate a two-tier system which disadvantages migrant labour," while also claiming damages, back pay and pension contributions valued at £750,000.[51]

Susana Benavides, a Latin American cleaner employed by Britannia Services Group to clean Topshop's flagship store on London's Oxford Street, was represented for several years by UVW in her fight for dignified treatment and the London Living Wage. She had suffered depression resulting from an ongoing series of bullying incidents.[52] In May 2016, two hundred protestors were joined by Shadow Chancellor John McDonnell MP in a show of solidarity for Susana, and hundreds of leaflets were placed in the pockets of clothing items.[53] An online petition supporting Susana attracted over 35,000 signatures.[54] She and her colleague Carolina were suspended and then sacked.[55]

A 2019 ruling secured by Cloisters barrister Akua Reindorf in Susana's successful claim against Britannia found it to be clear “beyond any argument” that Susana was dismissed for engaging in legitimate trade union activities.[56]

Cleaners and porters at Sotheby's New Bond Street auction house were employed by Contract Cleaning and Maintenance (London) Limited (CCML), who conceded several demands after UVW initiated a formal dispute and 24 MPs signed an Early Day Motion condemning a litany of "poor employment practices".[57] Sotheby's then terminated their contract with CCML and brought in Servest, taking UVW's dispute back to square one.

A surprise protest on the 1st of July 2015 sought to disrupt a major auction night including contemporary art by Andy Warhol and Francis Bacon.[58][59] Four of the workers involved were denied access the following morning, and suspended indefinitely, after CCTV allegedly captured protestors spraying water pistols at clients.[60] Two were later reinstated while the other two were dismissed.[61] Sotheby's Battersea classic car auction in September was disrupted by another UVW protest.[62] In February 2016 it was announced that Sotheby's and Servest had reached an agreement to pay all outsourced workers the London Living Wage and improved sick pay.[63]

Cleaners working for Kensington and Chelsea council, principally at the town hall, were employed by Amey via a £150m 10-year "Tri-borough" services contract.[64] Amey paid them the minimum wage of £7.83 per hour, and provided no sick pay beyond the statutory minimum, which paid nothing for the first three days of absence, and only a heavily reduced wage thereafter.[65] In May 2018 a group of cleaners represented by UVW demanded the London Living Wage (LLW) of £10.20 per hour, and in August coordinated a joint strike with cleaners at the Ministry of Justice, supported by the then MP for Kensington, Emma Dent-Coad.[66] On the first of three planned strike days, RBKC issued two mixed messages within a few hours, the first apparently committing to bringing the cleaners in-house, and the second merely promising a review of Amey's contract. The striking cleaners burst into a council meeting later that afternoon, securing an agreement from council members to engage with cleaners on the picket line the following morning.

A statement by the council's chief executive Barry Quirk the following day confirmed that "all options" were being considered in order to deliver the cleaners' wage demands, including ending Amey's contract and bringing the cleaners in-house.[67] In September, the council fully committed to paying the LLW as of January 2019, with council leader Elizabeth Campbell further promising to try and secure backdated payment of the LLW from October 2018 onwards.[68]

Peruvian employees at Orion's industrial recycling plant in East London walked off the job in March 2018. They had been sorting construction waste in unsafe and dusty conditions, with insufficient personal protection and a lack of basic facilities.[69] Along with UVW staff and supporters, they confronted the general manager and laid out their demands, which included: the London Living Wage, contractual sick pay, slower working, new face masks, soap, toilet paper, a shower room, and a decent supply of gloves, uniforms and hard hats. Many of the requested items were ordered the same day, and the striking workers were promised full pay until they resumed work, as well as board-level consideration of wage and contractual demands.[70]

The 100 Wood Street offices in the City of London, designed by Norman Foster, were cleaned by Latin American migrants employed by Thames Cleaning & Support Services. Demanding a raise to the London Living Wage, and the reinstatement of several colleagues after a heavy cost-cutting restructure in early 2016, a group of cleaners commenced an "indefinite strike" and daily picket. After 52 days, a record for any strike in the City of London, a confidential agreement was reached that apparently secured the Living Wage and a promise to "resolve other issues".[71]