Web-based VoIP

Web-based VoIP is the integration of voice over IP technologies into the facilities and methodologies of the World-Wide Web. It enables digital communication sessions between Web users, or to users of traditional telecommunication services.

The first USB Web-based VoIP phone.

Instead of using dedicated, hardware-based VoIP devices, such as IP phones, analog telephone adapters, or integrated VoIP/Internet access routers, services are provided via a web page and the facilities of the user's computer or hand-held device for accessing and operating a locally attached head set, and microphone. This is assisted by various software components such as Flash, Active X, Silverlight, Java applet or browser plugins like NPAPI.

Using click-to-call, for example, a web user may click on a telephone number, or some other suitable icon, embedded in a corporate web site to initiate a web-based telephone call with a customer service representative without leaving the web site or using any other addition telephony equipment.

Applications
  • Retail customer service
  • Person-to-person VoIP calls (possibly using a lookup like ENUM, or integration with services like Skype)
  • Web conferences
  • E-learning
  • Social networking

Protocols
  • SIP
  • XMPP
  • WebRTC
  • Other standards based such as H.323
  • Proprietary such as Skype

See also

References
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