Clock Software

Clock Software is a private limited company developing software and hardware solutions for the hospitality industry - property management system, restaurant point of sale, online booking engine, channel manager, self-service kiosk, mobile hotel app. Its headquarters is in London, UK.

Clock Software
TypeLimited Company
IndustrySoftware Development
Founded1994
FoundersKrasimir Trapchev, Rosen Kostov, Diana Trapcheva, Georgi Georgiev
Headquarters
London
,
United Kingdom
Number of locations
United Kingdom, Bulgaria
Area served
Global
ProductsProperty management system
BrandsClock PMS+
Number of employees
50+
ParentKlok OOD
Websitewww.clock-software.com

History

Clock Software was incorporated in 1994 in Varna, Bulgaria, under the name Clock Ltd (Клок ООД). Initially, the company specialized in selling hardware and peripherals but soon switched its focus to the development of hotel software.[1] In 1996, Clock launched their first property management system called ClockFront for Windows. At the time, a huge privatisation was going on as part of the transition of the country to democracy and market economy.[2] All hotels previously owned by the state were changing ownership and needed new software to replace previous, often centralised, management systems. Clock Software took the chance to offer their software to the newly privatised hotels.[1]

In 2006, Clock Software started to expand to countries outside Bulgaria and opened offices in Romania (2007) and Croatia (2008). The first markets where their products were adopted were Romania, Macedonia and Croatia.[1]

In 2010, Clock took the decision to create a completely new hospitality software suite based on cloud technology. The new product was built around the idea of consolidation of separate applications into one cloud-based platform and switching from data-focused to guest-centred software model.[3][4] A new branch was registered in London, UK under the name of Clock Software Ltd. to take over the international development and the distribution of the cloud-based software products, while the Bulgarian branch remained in charge of software development and support. Clock Software launched their first cloud product, the free Internet reservation system InnHand, in 2012.[5][6]

In 2013, it launched the hotel management platform Clock PMS+. A year later InnHand was discontinued and the company focused entirely on the new system.

In 2016, the company released its first hardware device, a self-service kiosk.

Distribution and partners

Its Windows-based installable software solutions Clock Software offers in Eastern Europe, while the latest cloud-based hotel management platform, Clock PMS+, is available globally. Clock PMS+ has customers in 65+ countries (as of the end of 2018) with Lark Hotels and McMillan Hotels among them. In 2015, Clock PMS+ was featured in the annual report by Software Advice "Frontrunners Report for Hotel Management System - 2018" [7] and in 2016, Clock Software was included in the Grant Thornton's report "Emerging clouds in hotel technology | Spotlight on cloud-based PMS" [8]

Clock PMS+ is a property management system delivered as SaaS. It is hosted on Amazon Web Services (AWS) and is a certified partner of various third party providers: payment gateways - PayPal, Authorize.Net,[9] Worldpay, Adyen; channel managers - RoomCloud and Yield Planet; door lock systems - ASSA ABLOY, hotel meta search websites - TripConnect by Tripadvisor[10]

Products

Clock PMS+ is a cloud-based suite of software solutions for hotels, chains, vacation rentals and other accommodation providers. It includes the following modules:

  • Enterprise-class cloud-native hotel PMS
  • Online distribution autopilot
  • Payments Autopilot
  • Guest Engagement Autopilot
  • Online check-in/check-out Autopilot
  • Hotel Booking Engine
  • Kiosk Software and Terminals
  • MICE
  • Hotel Bar & Restaurant POS
  • Automated Revenue Management

References
  1. Spasov, Spas (November 26, 2010). "Еволюция по часовник" [Clockwork Evolution]. www.capital.bg (in Bulgarian) (Entrepreneur). Retrieved 9 May 2016.
  2. Ivanov, Stanislav H; Dimitrova, Miroslava. "Tourism Management and Planning in Bulgaria". Researchgate. Retrieved 2 March 2017.
  3. "Традиционният хотелски софтуер е мъртъв" [Traditional hotel software is dead]. HOtels & REstaurants MAGazine (in Bulgarian). December 21, 2010. Retrieved 9 May 2016.
  4. "Cloud Hotel PMS: A paradigm shift from managing rooms to engaging with guests". Future of Hospitality report. Raconteur Media. 22 September 2016. Retrieved 2 March 2017.
  5. "Clock launched new online booking software (in Bulgarian)" (PDF). CapitalDaily. June 14, 2012. Retrieved 9 May 2016.
  6. Prabu, Karthick (February 26, 2013). "InnHand brings mobile, web and Facebook reservation system for B&Bs, guest houses, villas". Phocuswire.
  7. "Hotel Management System - Frontrunners 2018" (PDF). Software Advice. Retrieved 1 Dec 2018.
  8. "Emerging clouds in hotel technology - Spotlight on cloud-based PMS" (PDF). Grant Thornton UK LLP: 9. Retrieved 9 May 2016. Cite journal requires |journal= (help)
  9. List of certified solutions Authorize.Net - http://www.authorize.net/solutions/merchantsolutions/merchantservices/certifiedsolutiondirectory/
  10. List of all certified partners TripConnect - https://www.tripadvisor.com/ConnectivityPartners
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