Datix

Datix Limited was a patient safety organization that produces web-based incident reporting and risk management software for healthcare and social care organizations with headquarters in London, England and offices in Chicago, USA and Toronto, Canada.

RLDatix
TypePrivate Company
IndustrySoftware
Founded1986 (1986)
FounderBrian Capstick
Headquarters
London
,
United Kingdom
Number of locations
4
Key people
Jeff Surges (CEO)
Websitewww.rldatix.com

On 8 July 2018, RL Solutions and Datix Limited announced the combining of the two companies and is now known as RLDatix.

The application is widely used by staff including clinicians in more than 80% of the British National Health Service (NHS) to report clinical incidents [1] Staff are trained in using Datix as part of an NHS trust's mandatory and statutory training [2] The system can even be used by paramedics, air ambulances and water companies [3] The system can be used to manage incident reporting, risk registers, complaints, claims, requests for information, safety alerts and CQC standards in the UK.

History

Datix was founded in 1986 by Brian Capstick, founder of Capsticks Solicitors, a law firm specialising in defending NHS hospitals against clinical negligence claims brought by patients involved in medical accidents. The idea was to help hospitals by developing an incident reporting software that monitors quality of care, control costs and minimise reputational damage, and also help hospitals to meet regulatory requirements.

Examples of use

Serco Health implemented Datix web-based incident and risk management software at various healthcare organisations and seven prisons throughout the UK.[4]

East London NHS Foundation Trust introduced changes to its Datix system for incident reporting in 2014 to make it more useful. It now gives feedback to the original reporter about actions taken to address their concerns, and there are dashboards to Datix to allow services to view trends in incidents over time, and to integrate incident data with other quality data, which staff can access from any computer.

Healthcare Insurance Reciprocol of Canada (HIROC),[5] Canada's leading provider of healthcare liability insurance, developed a company-wide Integrated Risk Management tool using Datix. Based on academic research and subscriber feedback, HIROC revolutionized the way it looked at risk.[6] Data from the system can form the basis of academic research into patient safety issues.[7]

The North West Commissioning Support Unit along with seventeen other commissioning support units in the United Kingdom offers a Datix managed solution to NHS organizations.

James Titcombe reports sadly that “I'll Datix you”, is used as a threat in argumentative situations in the NHS.[8]

References
  1. "Bloomberg News".
  2. "Spiderbook.com".
  3. "Scottish Ambulance Service".
  4. "Serco Health steps up clinical governance using Datix patient safety software". Sourcewire. 27 September 2012. Retrieved 17 October 2014.
  5. "Hiroc.com".
  6. "Hirocnow.com". Archived from the original on 4 March 2016.
  7. Irwin, Amy (23 June 2011). "Retrospective analysis of DATIX dispensing error reports from Scottish NHS hospitals". International Journal of Pharmacy Practice. 19 (6): 417–423. doi:10.1111/j.2042-7174.2011.00136.x. PMID 22060237.
  8. "Transform the culture of fear into a culture of learning". Health Service Journal. 1 July 2015. Retrieved 23 August 2015.
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