Open Dental

There are documented benefits to using a relational database when storing and retrieving data: the relational model offers "advantages over the hierarchical and network models through its simpler data representation, superior data independence and easy to use query language".[8]

Relational databases like Oracle and MySQL have mechanisms that can be used to keep the availability (of the database) very high. For instance, with MySQL replication, "the active primary database ships transactions to one or more standby databases. These standby databases apply the transactions to their own copies of the data. Should the primary database fail, one of these standby databases can be activated to become the new primary database".[9] High availability is of clear importance when a customers (patients) have expectations of service at a particular time (an appointment). Open Dental provides replication support for users whose availability, mobility or multiple physical location needs demand it.[10]

Mobile dental programs have special needs including offline data collection, central data availability and public health reporting. All of these needs are met with Open Dental. An example of a mobile dental program that has published[11] their experience using Open Dental is the St. David's Dental Program.[12]

Structured Query Language (SQL) allows the user to pull data from the database for analysis. Open Dental provides over 1,100 user queries that have been requested by users,[13] and advanced users may write their own queries to get specialized information from the database.[14]

Open Dental can be scaled from a single, one-computer user in a small office to dozens of computers per server over multiple physical locations.[15]

• Create unlimited operatories and unlimited providers.
• Edit views, colors, default values.
• Schedule and modify appointments.
• Show pop-up alerts, financial and medical notes.
• Recall scheduling.
• Contact all patients on the days schedule from the appointment view.
• See production by operatory.

• View patient records (HIPAA compliant).
• When possible, fields are filled automatically or checked for potential errors.
• Save billing type and insurance information.
• Sign Procedure Notes: Digital Signatures. Sign or initial procedure notes using a Topaz signature pad or by using a stylus on a touchscreen.
• Patient Info Terminal (Kiosk): A way for a new patient to enter their own information from the waiting room. The receptionist controls the terminal from another computer. Can also be used to let patient update their info if it has changed. New patients can check off items in list of conditions.
• Track student status and referrals.
• Track credit and contact notes.

• Send communication to patients.
  • Email, text, or mail appointment or recare reminders.
• Patient and Insurance billing system with e-claim functionality
  • E-claims: go through a clearinghouse to submit all e-claims or submit directly to carries that support the X12 files/claims. The X12 EDI Format is the standard defined by ASC (ex-ANSI) and specified by HIPAA.
• Track referrals and lab cases.
  • Lab Cases: set up turnaround times on each procedure type for due dates to be calculated automatically.
• Create and track payment plans.
• View patient and family balances.
• Credit Card Processing Integrated credit card processor with swipe terminal.

• View/Edit/Save treatment plans.
• Prioritize treatment.
• Create multiple treatment plans.
• Create planned appointments for treatment planned care.
• Print or send electronically insurance preauthorization forms.

• Enter and organize patient clinical information.
• 3D tooth charting with timeline to show treatment over time.
• Track progress and treatment notes.
• Supports paper and electronic prescribing.
  • Rx Alerts: Crosslink Diseases to Rx definitions so that an alert is triggered for allergies, etc. when writing an Rx.
• Procedure codes: Currently, the following sets of procedure codes are available as separate databases: blank, usa, canada, uk.
• Perio Charting: chart manually or using voice commands.

• Add and manage patient images.
• Integrate with Radiography, scanner, digital camera devices.
• Images can be zoomed in and out, rotated.
• Import Word, PDF, and Excel files or scanned images.

• Create and send e-claims or paper claims.
• Billing automation.
• Audio and visual office intercom.
• Critical data backup.
• User-defined queries and reports.
• Track employee hours and breaks.
• Daily, weekly & monthly task lists.
• Built-in accounting intended to replace QuickBooks for small offices.
• Secure remote access.
• Language support: The code is all written to automatically adapt to the user's computer settings. The translations are specific to the culture (country), not just the language.
• Time Cards: User defined pay periods. Tracks 40-hour workweek, computes overtime, allows adjustments, and prints.
• Multiple Server/Location Support.

• eClipboard eService and App (iOS and Android): patient check-in, patient forms, and patient picture using the practice's mobile device.
• eConfirmations: Send automated text message and/or email confirmations to remind patients about an upcoming appointment and allow the patient to e-confirm.
• eReminders: Send automated text message and/or email reminders about upcoming appointments.
• Integrated Texting: Send SMS text messages directly to patient's mobile devices and receive unlimited inbound text messages from patients.
• Mobile Web: Connect to the Open Dental database using a mobile device.
• Patient Portal: Give patients electronic access to their health information and use Secure Web Mail to send and receive patient information.
• Web Forms: Allow patients to complete forms online using any browser. Mobile Web Forms allow patients to complete forms using a mobile device.
• Web Sched New Patient: Allow new patients to schedule their first appointment online.
• Web Sched Recall: Automatically or manually email recall reminders that include a clickable link to schedule the appointment online.
• eRx: Write and transmit electronic prescriptions (only available in the United States and its territories, including Puerto Rico).