Kelly Kapoor

Kelly Kapoor is a customer service representative at the Scranton branch of fictitious paper distributor Dunder Mifflin. Kelly is the office chatterbox, usually on topics that a teenager might discuss, such as boys, dating, and celebrity gossip. She has said that she wants to get married, and that she cannot wait to "get pregnant and have babies." Her closest counterpart in the British series is Donna, although they are not similar in terms of personality.

Born in 1980, Kelly is an Indian although she frequently makes incorrect statements about her heritage or religion. Her parents were brought together through an arranged marriage and she has three living sisters, as well as another who died.

At the ages of 14 and 15, Kelly spent twenty-one months (April 1995–December 1996) in Berks County Youth Center (a juvenile hall) for stealing her ex-boyfriend's father's boat.

She tends to engage in long-winded, one-sided conversations on relatively trivial subjects, often to the chagrin of Toby Flenderson, with whom she shares the annex, situated off the main office. Sometimes, it appears that Kelly plays dumb, as evidenced by a conspiratorial wink to the camera in "Boys and Girls" and during "Trivia" when she easily remembers random trivia. She enjoys shopping, especially online, as seen in "The Coup" and in "Dunder Mifflin Infinity" and she also loves clothing, as seen in "The Coup" and "Women's Appreciation".

During the run of The Office, Kelly is often in a severely dysfunctional on-again off-again relationship with fellow worker Ryan Howard. During a long break in their relationship, she dates Darryl Philbin.

Kelly leaves her job at Dunder Mifflin at the beginning of the final season of The Office. She becomes engaged to a doctor and excitedly announces her move to Miami—not realizing she and her fiancee will be moving to Miami, Ohio, not Miami, Florida. She reunites with Ryan Howard in the series finale (set about two years later in the series continuity), and literally runs away from her marriage and family responsibilities in order to resume her relationship with him.

Kelly is portrayed in Season 1 very differently than later in the series. Rather than being loquacious and adolescent, she is just a mild-mannered employee who is just another target of branch Manager Michael Scott's stereotypes. She is first featured in the episode "Diversity Day", where Michael conducts a diversity training seminar for his employees. When Michael suggests everyone state a race they are sexually attracted to, Dwight immediately responds "White and Indian", which gets a curious (and rather alarmed) look from her. Kelly leaves to go to a customer meeting and comes back in the middle of a game where everyone in the room has to put a card with a specific race on their forehead (with the race being unknown to themselves), and then must treat everyone as if they were the race on their card. Michael, frustrated that no one is playing properly, attempts to demonstrate how to play, by approaching Kelly as she walks into the room and speaking in a stereotypical Indian accent. He starts to get offensive, mentioning various Indian stereotypes, such as convenience stores and trying to offer her "some of my googi googi", to which Kelly responds by slapping him and walking away.[6]

Kelly's race subjects her to embarrassing and insulting references from Michael. For instance, she wins the "Spicy Curry" award at the 8th Annual Dundie Awards. She angrily questions an evasive Michael about why she got the award. She dresses up as Dorothy from The Wizard of Oz on Halloween, which prompts Michael to say, "Interesting take on Dorothy" followed by his suggesting that she wear a soccer uniform and dress like Jess Bhamra, a character of Indian descent in Bend It Like Beckham.

During the company "Christmas Party", Kelly gives a possibly inebriated kiss to Dwight, possibly due to his comment in "Diversity Day", although this plot line did not develop (Dwight was already dating Angela). Instead, Kelly was involved in a wildly uneven relationship with Ryan Howard, the office temp. She hinted (often with little subtlety) that she wanted to marry him and have children as soon as possible, though he was strongly opposed to it and was not especially interested in her. The relationship was often rocky, as Kelly suffocated Ryan with her almost aggressively perky behavior. She tells Jim in "The Carpet" that she likes Beyoncé, pink (the color), Pink (the singer), basically anything that is awesome, hot dogs, and snowcones. In the episode "Take Your Daughter To Work Day", we see Kelly's manipulative side, after she witnessed Stanley's teenage daughter shadowing Ryan. Kelly lies and tells Stanley that Ryan flirted with the teenager, after which Stanley berates Ryan. In the season finale "Casino Night", Ryan wearily admits to Jim that he is still dating Kelly.[7]

At the Hindu Diwali festival, Kelly's parents criticize her choice in Ryan for not being committed to marriage and family and for not making enough money ("Diwali"); they suggest that she go for a particular, more successful Indian man. When Jim Halpert sees Kelly for the first time after the merger between the Stamford and Scranton branches, he asks her what has been going on in her life, to which Kelly responds by gossiping excitedly about Tom Cruise and Katie Holmes's daughter Suri and Brad Pitt and Angelina Jolie's daughter Shiloh; when Jim reaffirms his question of what has been going on with her life, she blankly replies that she just told him. She joins Pam and Karen's party in "A Benihana Christmas" with Ryan.

Hurt by Ryan's comments in "Business School", Michael moves Ryan's desk next to Kelly's as a form of punishment. Kelly is excited by the move, though she and Ryan bicker (and passionately make up) frequently. In "The Negotiation", Kelly reveals that Ryan once laughed at her during a date when a boy on a Ferris wheel spilled his milkshake on her. Ryan just replies "Well, that was funny; that's why." She also questions Ryan's bravery, mentioning that he once called her for help when he thought there was a "murderer" in his apartment. All this bickering makes Toby wonder in a talking head interview if Michael purposely put Ryan and Kelly together next to him just to punish him. Toby comments, "If he did...genius."

Despite her often frivolous and immature behavior, Kelly is seen in a rare professional capacity in "Product Recall." She trains Oscar, Angela, and Kevin for taking customer service phone calls after an obscene watermark is printed on Dunder Mifflin paper, prompting too many complaint calls for Kelly alone to answer. She is very enthusiastic about this new task, and mentions that sometimes when she is bored she will make up a name for herself or talk in an accent (such as imitating Bridget Jones) while on the phone. Unlike Angela, who cannot bring herself to follow Kelly's advice and say "I'm sorry" to irate customers, Kelly demonstrates notable skill at soothing the angry callers.

In "The Job", Ryan abruptly ends his relationship with Kelly after receiving a promotion to the corporate headquarters. According to a short NBC advertisement that aired after the season, Kelly spent much of the summer crying, and her days in the office were spent under her desk not speaking or associating with anyone.[8]

Kelly spends most of season four getting over her breakup with Ryan and beginning a new relationship with Darryl Philbin. In "Dunder Mifflin Infinity", Kelly attempts to reunite with Ryan by telling him she is pregnant with his child. Kelly is overjoyed when Ryan agrees to have dinner with her, but the plan backfires when he learns that she is not actually pregnant. When he confronts her about it, she does not understand why the lie would upset him and is surprised and upset when he refuses to date her again. Ryan later asks Corporate to have her job outsourced to India.

A relationship sparks with warehouse foreman Darryl, after he protects Kelly from Dwight's anger over her purchasing paper online while he was trying to beat the website in sales. She delightedly confesses that she did not really need paper; she just loves the cute and friendly seeming website because she gets to hear the sound effect and the text that says "Thanks for shopping with Dunder Mifflin!"

In the episode "Money", Kelly and Darryl kiss in the conference room in front of Ryan, confirming their relationship. Kelly does not seem to have forgiven Ryan, however, during a grammar discussion of objective and subjective case, Kelly complains that Ryan used her "as an object." Darryl seems at times much less enthusiastic about the relationship, evoking Ryan's previous attitude toward Kelly. He declines to go on a date with her in favor of spending time with his daughter, and when Kelly presents him with an ultimatum (her or his daughter), he does not change his mind. However, he complains in a talking head interview that Kelly primarily seems interested in him when Ryan is around. He also gives her some rare straight talk, showing that he can view their relationship in a mature way. A bemused Kelly tells the cameras, "Darryl Philbin is the most complicated man that I have ever met. I mean who says exactly what they're thinking? What kind of game is that?"

In the episodes "Local Ad" and "The Deposition", it becomes clearer that Kelly and Darryl are dating. In the latter episode, Kelly becomes confrontational and insulting towards Pam when Darryl keeps beating Jim at ping-pong. Pam finally gets fed up and challenges Kelly to a game. However, it becomes clear immediately that Kelly and Pam are evenly matched at ping-pong, as they both are abysmal.

In "Goodbye, Toby", Kelly shows that she still bears a grudge against Ryan, who has been arrested on charges of fraud. She describes in detail how she looks forward to visiting Ryan in prison, where the other inmates would be sure to check her out and tell Ryan that they wish they had an ex-girlfriend as hot as her.[9]

In season five, Ryan seems to have a renewed interest in Kelly. However, she is still dating Darryl. In "Customer Survey", she changes Jim and Dwight's customer survey scores to poor ones because they did not attend her America's Got Talent wrap party. They explain this to Michael, however he lets her off the hook because he often had trouble getting people to come to his parties as well. She pretends to start crying so that people will think Michael is angry with her, but they both end up laughing. In "Business Trip", Ryan moves back to the annex with Kelly in preparation for Pam's return. Kelly says she has no intention of getting back together with Ryan given the way he treated her, but the two are later seen passionately kissing. Ryan helps Kelly send a message to Darryl saying their relationship is over, and Darryl responds saying "it's cool." Kelly is overjoyed while Ryan is shocked and Darryl happily walks to his truck. Kelly and Ryan confirm that they are dating again. In the next episode, Ryan allegedly takes a trip to Thailand so they break up again. A confused Kelly agrees to give him money and have sex with him one more time before he goes.

Later, in "The Duel", after Angela remarks of her delight that two men are fighting over her, Kelly responds, "I guess people have fewer choices as they get older." In "Lecture Circuit Part 1" Dwight finds out from her personal record that she was in juvenile hall for almost two years, the reason being that she stole her boyfriend's dad's boat after he broke up with her. In "Blood Drive", when she notices how upset Michael is, she sits with him, until it is closing time. When Michael quits his job, Kelly shows interest in her new boss, Charles, as does Angela. Kelly quickly befriends the new receptionist, Erin.[10] As of the beginning of season six, she is once again dating Ryan.

In the season 7 premiere "Nepotism", Kelly is encouraged by Dwight to attend the minority executive training program from Yale. Dwight originally encouraged her in hopes to become her svengali but later regrets his decision.

In "Counseling", Kelly is the one who comes up with the idea that Dwight should Pretty Woman the Steamtown Mall store that denied him service, but when Jim says that it is a good idea, she does not remember what she said. In a talking-head interview, she admits to the camera that she knows she talks a lot, so she's learned to tune herself out.

In "Sex Ed", she considers Meredith "gross" for having genital herpes. In a deleted scene, she asks Jim to open up a jar of Fluff for her. While Jim is having trouble opening it, Kelly rambles about how she's not sure if Ryan is capable of true love, because he told her if he was stuck in heaven and she was stuck in hell, he would not live with her in hell. When Jim is unable to open the jar, he hands it back to her, to which she responds with "you're just gonna hand it back to me?"

In the beginning of "The Sting", when Oscar rides into the office on his bicycle that is the same model as Lance Armstrong's, Kelly says she feels awkward because she is on Sheryl Crow's side (referring to their breakup). Later, when Michael announces to the office that extremely attractive salesman Danny Cordray has been hired as their new traveling salesman, Kelly stares at him and mumbles "F**k me."

In "The Search", during the cold open, Ryan and Kelly announced to the office that they were getting a divorce, having married over a week earlier on the spur of the moment. They said the break-up was mutual, but after getting little reaction to their news, Ryan declared that the split was not amicable. After the divorce Ryan and Kelly continued to date.

In Season 8, wanting to get Kelly away from Ryan, Pam sets her up with Cece's pediatrician, Ravi. When Ryan forces her to choose between the two, she chooses Ravi.

At the beginning of Season 9, it was revealed that Kelly and Ravi got engaged and moved to Oxford, Ohio, which is home to Miami University. Kelly happily quit her job at Dunder-Mifflin, mistakenly believing she was moving to Miami, Florida, with Ravi. Ryan then also moves to Ohio, claiming it's for unrelated reasons.

In "Finale", it is revealed that Kelly is still engaged to Ravi. Ryan has a baby named Drake with his ex-girlfriend, who walked out on them leaving Ryan as a single parent. At Dwight and Angela's wedding reception, Ryan induces a mild allergic reaction in his baby so that Ravi will have to examine him, using that as an excuse to get Kelly alone and tell her that he wants her back. Kelly and Ryan run off together, abandoning Drake, who Nellie then offers to adopt.