Social commerce

Onsite social commerce refers to retailers including social sharing and other social functionality on their website. Some notable examples include Zazzle which enables users to share their purchases, Macy's which allows users to create a poll to find the right product, and Fab.com which shows a live feed of what other shoppers are buying. Onsite user reviews are also considered a part of social commerce. This approach has been successful in improving customer engagement, conversion and word-of-mouth branding according to several industry sources.[15]

Offsite social commerce includes activities that happen outside of the retailers' website. These may include Facebook storefronts, posting products on Facebook, Twitter, Pinterest and other social networks, advertisement etc. However, many large brands seem to be abandoning that approach.[16] A recent study by W3B suggests that just two percent of Facebook's 1.5 billion users have ever made a purchase through the social network.[17] The poor performance has been attributed to the lack of purchase intent when users are engaged on social media sites.

Social Commerce is still a newer concept that most retailers may not have employed. In creating a social commerce strategy, there is an important distinction that should be made between Onsite social and Offsite Social. Offsite social is made up of social media brand pages or plug ins that live on social platforms and not on your actual website. Onsite social consists of adding a social layer to your actual website. The main benefit of Onsite social is that you are keeping the user on your site where they can actually convert and you can improve your site experience through this social layer. Although social commerce will continue to grow and evolve, it is clear that that onsite social commerce is extremely valuable for both retailers and consumers alike.[18]

Facebook commerce, f-commerce, and f-comm refer to the buying and selling of goods or services through Facebook, either through Facebook directly or through the Facebook Open Graph.[22] Until March 2010, 1.5 million businesses had pages on Facebook[23] which were built by Facebook Markup Language (FBML). A year later, in March 2011, Facebook deprecated FBML and adopted iframes.[24] This allowed developers to gather more information about their Facebook visitors.[25]

The "2011 Social Commerce Study" estimates that 42% of online consumers have "followed" a retailer proactively through Facebook, Twitter or the retailer's blog, and that a full one-third of shoppers say they would be likely to make a purchase directly from Facebook (35%) or Twitter (32%).[26]

A new focus on social media marketing may come to fruition in 2013. With Americans using sites like Facebook and Twitter more often than ever before, businesses should find new methods to make those social users online shoppers. While social media grew significantly in 2012, it's still a bit unclear as to how professionals can use these networks to drive revenue streams and show noticeable ROI. Of course, brands have different experiences with social media, and what works for one company may not be as successful for another. Therefore, it may be more accurate to say that 2012 will become the year of social media maturation – it's time to figure out how to use the channel to increase sales.

StrongMail reported that financial investments in social media marketing will increase next year. However, eMarketer recently published its "US Digital Media Usage: A Snapshot of 2013" report, which points out some potential areas where growth could occur online.

The eMarketer study also noted that online shoppers in 2012 increased by 2.9 percent to total 189.6 million consumers. More online buyers, people who actually converted, also increased, but by 4.2 percent, reaching 156.1 million. Americans feel more confident in online shopping, and with Facebook becoming an increasingly trusted resource for news, entertainment and product discovery, Facebook commerce may be the big trend in 2013.[27]

Social media continue to integrate with and augment people's daily lives. As these platforms have matured over the past decade, it only follows that their impact on e-commerce has correspondingly grown, given how much Facebook, Instagram, Twitter, and Pinterest influence how we interact, discover, and consume content. Here are four trends brands should watch and prepare for in the 2014.

Rise of mobile

In December, New York City announced plans to cover 95 blocks of Harlem with free municipal Wi-Fi, slated to be the nation's largest network yet. This is in keeping with dozens of other cities that have made connectivity a public service – a testament to how widespread smartphone and tablet use have become.

Data from Morgan Stanley predicts that 2014 is the year that the number of mobile users will finally surpass that of desktop users worldwide. It is proved that mobile app use grew 115% last year according to Flurry Analytics, and market research firm Gartner reported that "global PC shipments suffered the worst decline in PC Market history" in 2013.

With more consumers connecting to the web on mobile devices, brands have increased opportunity to market to users who are on-the-go. This doesn't just foretell a spike in mobile ads. A form of brand journalism, mobile storytelling involves "the ability to chronicle our lives and use our location to help unearth a story." Geolocation allows brands to deliver content relevant to the physical world of the user, and to strengthen products based on user-generated content.

In-stream purchases

One of the major challenges of social commerce has been linking social media marketing to actual sales. There are some extremely encouraging statistics about brand engagement and in-store purchases, but marketers seeking to shorten the sales cycle have preferred customers click on a product link.

In 2014, however, in-stream purchases will make social ROI even more immediate. Companies like Starbucks have enabled users to buy items without ever leaving the platform – in this case, customers can "tweet-a-coffee" with a tweet that sends a friend a $5 Starbucks gift card. Recently, Twitter and Stripe have finalized a deal that would allow widespread purchases made directly on the social network.

Facebook, however, is still the heavyweight of social commerce. The variety of posts allowed – text status, photo, video, offer, event – allows big brands and small businesses alike to connect meaningfully with their fans. In fact, an emergent trend finds "mompreneurs" running million-dollar businesses out of their homes by selling on Facebook. These Facebook auctions ask customers to comment on photos to buy; apps like Soldsie simplify the process of selling on Facebook by automating invoices and tracking inventory.

Storytelling and native advertising

With companies growing into their roster of social media accounts, the flood of branded content has intensified the contest for viewership at the same time that attention spans have diminished. The challenge for brands in 2014 is to relate authentically to consumers, which means a heavier reliance on eye-catching visuals, content that informs and entertains the viewer, and behind-the-scenes accounts that humanize the brand.

Thankfully, most social media platforms already lend themselves to storytelling. Some brands apply Vine to post how-to videos, announce new products, or make a video punchline that it is possible to be a "friend" first, and brand second.

Creating engaging and shareable content is just an extension of native advertising, which is rapidly becoming the least intrusive, most effective way to market to consumers. A study from Sharethrough and IPG Media Lab reveals that users look at native ads 53% more frequently than display ads, and are 18% more likely to purchase in comparison. From promoted posts on Tumblr to exploding coupons on Snapchat, brands are finding innovative ways to wed their messages with the consumer's natural experience online.

Big Data

The texture of each social media network morphs along with its demographics. Facebook skews young but is quickly accruing older users ages 45 to 54; over 90% of Instagram users are under 35; and Tumblr is a hotbed for teenagers, 61% of whom are online for several hours a week. Brands should manage content and advertising across channels to address the users unique to each one, taking into account factors like age and gender, online behavior, and lifestyle preferences.[28]

5 general trends should be paid attention to in 2015.

The world will be a Mobile-First World

In the big smartphone times, more and more people are put more time on mobile. In the U.S., carriers' shelf-space for devices with 4.7-inch or larger screen displays increased from 4 percent to about a third in 2014 alone, matching a sales growth – larger-screen phones now account for more than one-quarter of all sales, according to NPD Group. Facebook's recent earnings report showed that while overall daily active users grew 8 percent in 2014, mobile daily active users grew 15 percent and mobile-only daily active users grew 34 percent.

A Pay-to-Play Social World is coming

Forrester recently reported that brand interaction on organic Facebook posts is now squeezed to 0.073 percent. Social advertising spend continues to rise, though as a whole it still doesn't match time spent overall on social. Only on Facebook has spending outstripped time spent – 6 percent of U.S. adults' digital media time is spent on Facebook, but 10 percent of U.S. digital ad spending is now assigned to Facebook. But that's because for most brands, Facebook means social. And Facebook's ad products continue to improve in sophistication. As other platforms get their ad products launched, spending there will increase, too. Again, where Facebook leads, others will follow.

Social Content Continues is still rapidly developing

It's not like using content to market came out of nowhere. It's always been there. But the topic of content marketing seemed to attract an inordinate amount of attention in 2014, not only with regard to efficacy, but also about how hard it is to produce quality content in quantity. Marketers have been challenged to produce content for more channels, and have been challenged to make that content meaningful and informative. Content will continue to be a central directive for brand marketers on social.

The Development Multi Video Platform Interacting is boosted

Posting advertisements on YouTube is not sufficient to make a success now. There is increasing interaction with video in places outside YouTube, particularly with short form video on Twitter's Vine channel, as well as even shorter form GIFs on Tumblr. Surprisingly, Facebook announced that they had more video views than YouTube of this year, with many people scoffing that it was because of auto-play, not because of a video watching revolution.

The Social Diversity Will Continue

Facebook is still the biggest, most dominant social network and the "lowest common denominator" of social marketing. However, social audiences will continue splintering. This social diversity represents a serious challenge for brand marketers – particularly for brands seeking the youth market – who are looking to find the right voice for their audiences in the right location. In 2015 the social imperative will remain to hit the right voice on the right social platform, which may not be Facebook at all.[29]

There are several trends expected for the Social commerce from 2018 on, mainly for those companies named as Network Orchestrators Companies.

For the marketing manager of Yotpo,[30] Melanie Koss, "Today’s most successful eCommerce brands are not seeking just to grab attention on social, but to join the conversation".[31] This happens due to the fact that Social commerce is growing year after year, an example of that is Facebook that had 1.13 billion daily active users in 2016[32] and in the end of 2017 had more than 2 billion active users.[31] Instagram is another good example of that, because it had around 500 million active users in 2016[32] and in the end of 2017 it had more than 800 million users.[31] Other examples are Twitter, which has more than 313 million monthly active users, and Pinterest, which has more than 110 million.[32] Hence, companies that are using (or in process to use) this tool to sale throughout the Social media need to know which are the future trends in this scenario, which are:

Become an Insta-brand

As more users there are in Social medias, as more they become influenced by visual contents. Therefore, companies using Social commerce tends to be visually driven, relatable, and authentically focus "on brand" to obtain success. One example of that comes from the company MVMT Watches[33] which made their success by maintaining high standards of content in their Instagram's posts, unifying color schemes to create a visual identity with customers, showing a curate appearance of the brand and basing their content on feeds collected from fans and influencers.[31] MVMT watches[33] have about 1 million-strong shoppers which were likely to learn about MVMT on Instagram before ever visiting their site. Hence, brands are looking to have customers engagement with their brands, making them new influencers living a Lifestyle brand, who propel the brand in Social media through Word-of-mouth marketing. Companies realize that fewer engaged followers worth more than a ton of passive ones.[31] Photoslurp[34] presents several other examples of success companies using this strategic tool, two of them are CLUSE[35] which posts feeds full of user-generated content to show off their products with a personal touch, or Sephora[36] who does a "Fragrance IQ" quiz which covers a brief series of questions to help them determinate the ideal perfumes or colognes for the taker.

Finding micro-influencers

Currently consumers are considering micro-influencers more authentic than celebrities, hence, being more influenced by them.[31] Micro-influencers could be designers, photographers, writers, athletes, bohemian world-wanderers, professors, or any professional which could authentically channel things that speak about a brand. These kind of channels are rapidly growing all over the social media, having more targeted audiences, higher engagement rates and which are already living out a "Brand" ideals.[31] It is clear that these channels have fewer followers than the average celebrities accounts, most of the time they have less than 10,000 followers (according to Georgia Hatton from Social Media Today[37]), but the quality of the audiences in it tends to be better, with a higher potential for like-minded tight-knit community of shoppers eager to take recommendations from one another.[31] Georgia Hatton[37] cited some success cases of companies using this strategy, two of them are Tribe[38] and Takumi[39] which are communities of individuals who pride themselves on aesthetic social media accounts. This topic have been also discussed by many others organizations such as Adweek,[40] Medium,[41] Forbes,[42] Brand24,[43] and many others.

Pay more attention to Pinterest

Pinterest is the fastest-growing social network today and it is becoming a dominating force in the Social commerce world. This platform becomes more than a simply place to obtain ideas, it became a real and powerful marketing machine, a place where everything is "Pinnable", collectable, and purchasable.[31] Melaine Koss[31] also mentions that "With 88% of people who save pins doing so in search of a purchase, missing out on this opportunity would mean losing some of the highest intent social traffic out there. Take Pinterest’s visual product discovery capabilities to the next level by including customer photos on your boards to increase traffic to your site by up to 50%.". Sites as Marketing Land[44] and Pot Pie Girl[45] are examples of the growing attention in the use of this tool and how to get the best result of it. Pinterest,[46] by itself, gives several tutorials of selling,[47] pinning,[48] using the social media[49] and also presents many success stories[50] with the winning strategies used.

Use customer-created Facebook ads

Another trend is the use of customers reviews and photos in place of professional ad creative, creating ads that are a seamless fit in customers' newsfeeds, increasing the possibility that potential customers will enjoy the products and/or the brands, and making them pay more attention to companies' ads.[31] This strategy also makes the ads simple, relatable, and completely scalable.[31] Blenders Eyewear[51] is a good example of this strategy because they were able to reduce their acquisition costs in 38% and got twice the click-through rate.[31] Other companies that are using Facebook Dynamic Product Ads[52] successfully are Audi UK,[53] Volvo Car Germany,[54] HOB Spain,[55] Virgin EMI Records,[56] Visa,[57] and many others.