Stolipinovo

The nonpayment of the bills for household services leads to accumulation of a debt that amounts to 3 million EUR for electricity and water supply. Due to this reason, in 2002 the local electricity company /by that time state-owned/ began cutting off the electricity supply of all inhabitants of Stolipinovo. This “joint responsibility” was considered as illegal approach by the human rights organizations and led to spontaneous riots in Stolipinovo. After the situation was all set up, the neighbourhood was put on a regime – electricity supply was on for six hours at night. The state company also decided to place electricity meters in exterior boards that were fixed several meters above the ground – something that appears to be a practice in the neighbourhoods inhabited with Roma people in Bulgaria. On October 31, 2006 the District Court in Plovdiv pronounced a decision, with which the electricity regime in Stolipinovo was proclaimed discriminatory.

The overcoming of this humanitarian and economic problem, which had been neglected for many years, was undertaken by EVN Bulgaria – a subsidiary of the Austrian utility company, which in 2004 acquired the Electricity Distributing Companies in South Eastern Bulgaria and inherited the debts, the regime, the damaged electricity grid, and the problematic relations with the clients. Company’s experts prepared a complete technical project, a programme for public-private partnership and an information campaign, the implementation of which took almost a year. The electricity grid was entirely renovated, including the installation of new on-ground boards, which allows a visual control on the readings of the electricity meters on behalf of the clients.

The project paid attention also to activities for improvement of the supplier-client relations. The old payments were stretched out according to a socially bearable scheme. Within the work on the project a lot of families, who had previously been illegally joined to the grid, were separated as new subscribers in compliance with the legal requirements. On one hand this improved the relations with the clients, and on the other restored their faith in the company. EVN appointed Romani people to consulting positions working in the neighbourhood. Their obligations are to consult the clients upon comprehending the readings of their electricity meters as well as to carry out information campaigns directed to energy efficiency. Company’s cash desks facilitating payments were opened in the neighbourhood.

As a result, since 2007 the Roma community in Stolipinovo has started receiving 24-hour electricity supply. About 3 million EUR has been invested in the entire replacement of 185 kilometers of electricity grid, renovation or construction of a total of 17 transformer stations, opening of 4 cash desks on the territory of the neighbourhood, joining 6 400 subscribers to the grid. Success has been achieved, which few believed in before: the collectability in the neighbourhood has been raised from 3% in 2006 to 85% after the fulfillment of the project, and the technological losses decreased from 40% to 5%. The success in Stolipinovo reassured the management of EVN Bulgaria to apply the programme in other Roma-inhabited neighbourhoods on the territory of South Eastern Bulgaria and to ensure electricity supply according to all present-day standards.