WNS Global Services

WNS Global is a global business process management company headquartered in Mumbai, India. It has 42,830 personnel working in 60 "delivery centers" across the world, including Australia, China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, the United Kingdom, and the United States. Adrian T. Dillon is the Chairman of the Board and Keshav R Murugesh is the group CEO and he has been the Chairman of Nasscom- 2019-2020.[4][5]

WNS Global Services
TypePublic
NYSE: WNS
IndustryBusiness process management, outsourcing, IT consulting
Founded1996
Headquarters
Mumbai, India[1]
Area served
Worldwide
Key people
Adrian T. Dillon
(Chairman)
Keshav R Murugesh
(Group CEO)
Revenue US $896 million [2] (2019-2020)
Number of employees
42,830 (31 December 2020)[3]
Websitewww.wns.com
www.wnsdecisionpoint.com
WNS Global office

WNS is listed on the New York Stock Exchange under the symbol WNS.[6] The company operates in two segments: WNS Global services BPM and WNS Auto Claims BPM. Its clients are primarily in the travel, banking, financial services, insurance, healthcare and utilities, retail and consumer product industries.[7]

The company’s clients include Air Canada, Icelandair, British Airways, Virgin Atlantic, First Mangus Financial, IndyMac Bank, Tesco and Travelocity.[8]

History

WNS was founded in 1996 by British Airways as Speedwing World Network Services in Mumbai. In May 2002, a 70% shareholding was sold to Warburg Pincus.[9] From 300 employees in 2003, WNS has expanded to over 42,000 people today. It has 60 delivery centers across 13 different countries and services over 200 Fortune 500 companies.[10]

  • 1999 – Launches delivery centre in Pune, India.[11]
  • 2003 – Launches Knowledge Services Business.[12]
  • 2004 – Sets up new centres in Colombo in Sri Lanka and Gurugram in India.[13]
  • 2006 – Comes out with an initial public offering and is listed on the NYSE, the first Indian business process outsourcing company to be listed on the exchange. It raises about $224 million at $20 per ADS.[14]
  • 2008 – Launches new delivery centres in the Philippines and Romania.[15]
  • 2009 – Launches second delivery centre in the UK, and expands the one it has in the Philippines.
  • 2010 – Sets up delivery centre in Costa Rica.[16][17]
  • 2011 – Acquires share from JV partner and assumes full control of the Philippines centre.[18]
  • 2012 – Sets up first delivery centre in North America to service US clients.[19] It also sets up a centre in Poland.[20]
  • 2013 – Launches new centre in China.[21]
  • 2014 – Launches new centre in Pennsylvania.

WNS Global Services South Africa

WNS Global Services Holdings acquired Fusion Outsourcing Services, which was owned by the BGL Group in 2012 [22] for £10 million as part of their global expansion strategy. Johann Kunz is,[23] the Managing Director of the South African region. South Africa was seen as an important acquisition due to its growth and capabilities in the outsourcing industry. It is a favourable offshoring destination for UK, Europe and Australian markets due to its competitive price point of between 45%-50%,[24] cultural affinity to the UK,US and Australian markets, well established infrastructure, large English speaking talent pool, time zone friendliness and business enabling environment supported by government incentives.[25]

Proprietary platforms and offerings

WNS has developed technology-enabled platforms like WNS-Verifare, WNS-Jade, WNS-Dynamic Discount Manager and WNS-ProClaim.[26] As a part of its analytics offerings, WNS has developed WNS Analytics Decision Engine, WADESM[27] and ProGenieSM[28] – a proprietary tool to help online visitors navigate the website.

Adrian T. Dillion is the chairman of the Board of Directors at WNS. He is currently a Member of the Board of Directors and Chair of the Audit and Finance Committees of Williams-Sonoma, Inc, a specialty retailer of home products.[29][30] Keshav Murugesh is the CEO. He is responsible for executing the business strategy and directing the overall performance and growth of the organization. Murugesh has held several leadership positions in global companies, including President and CEO, Syntel Inc, and ITC Ltd, an affiliate of BAT Plc.[31]

Key Projects

Some of the key projects of WNS include:

  • A $300 million contract from Australian insurance major Suncorp to WNS along with Genpact for end-to-end insurance outsourcing.[32]
  • A back-office contract from Mashreq, one of the largest banks in the United Arab Emirates.[33]

Financial Results

In fiscal 2016, WNS made net revenues of $531 million, which represented 5.6% year-over-year growth or 11% on a constant currency basis. This top line improvement, coupled with operating and profit margin expansion, helped the company increase its adjusted net income to $103.0 million or $1.92 per diluted share.[34]

Acquisitions
  • 2003: WNS acquires Town & Country Assistance Limited; a UK-based automobile claims handling company, thereby extending beyond the travel industry to include insurance-based automobile claims processing.
  • 2004: Takes over the health claims management business of Greensnow.
  • 2006: Makes three key acquisitions. It acquired Trinity Partners Inc, a provider of BPO services to financial institutions, the fare audit services business from PRG Airlines; and the financial accounting business from GHS Holdings LLC.
  • 2007: Acquires Marketics, a provider of offshore analytics services.
  • 2008: Acquires Accidents Happen Assistance Limited, or AHA (formerly known as Call 24-7); BizAps, a provider of systems applications and products; and finally Aviva Global Services.
  • 2011: Acquires shares from JV partner and assumed full control of the Philippines centre.[35]
  • 2012: Takes over Fusion Outsourcing Services in South Africa.[36]
  • 2016: WNS acquired Denali Sourcing Services, in procurement and sourcing.
  • 2017: WNS acquires Houston based HealthHelp, in care management.

References
  1. "Contacts, locations". WNS. Retrieved 15 January 2013.
  2. "BPO | Global BPO Company | Business Process Outsourcing Services from". WNS. Retrieved 16 July 2010.
  3. Investors WNS
  4. "WNS Board of Directors". WNS. Retrieved 20 January 2013.
  5. "WNS' Keshav Murugesh was Nasscom Chairman (2nd Lead)". Business Standard India. 5 April 2019.
  6. "WNS Company Profile – Google Finance". Retrieved 15 December 2014.
  7. "WNS Company Profile – CNN Money". CNN. Retrieved 15 December 2014.
  8. "A Bet on India". Forbes. Retrieved 21 July 2006.
  9. Warburg Pincus acquires WNS Stake Private Equity International 28 May 2002
  10. "Mr. Keshv R. Murugesh, Group CEO, WNS Group". India Infoline. Retrieved 21 December 2014.
  11. "Mr. Keshav R. Murugesh, Group CEO, WNS Group". India Infoline. Retrieved 21 December 2014.
  12. "WNS Launches Knowledge Services". Mckinsey. Retrieved 21 July 2003.
  13. "Sri Lanka embraces outsourcing". BBC. Retrieved 13 July 2004.
  14. "WNS Holdings debuts on NYSE". Economic Times. Archived from the original on 25 December 2014. Retrieved 27 July 2006.
  15. "WNS Launches Delivery Center in Bucharest". Reuters. Archived from the original on 25 December 2014. Retrieved 15 January 2008.
  16. "Costa Rica is Site of First Latam Delivery Center for WNS". NearshoreAmericas. Retrieved 16 November 2009.
  17. "WNS Expands Global Presence Into Latin America". Bloomberg. Retrieved 16 November 2009.
  18. "WNS (Holdings) Ltd – Reuters Profile". Reuters. Retrieved 19 December 2014.
  19. "WNS Global Services opens up new facility in South Carolina". Economic Times. Retrieved 28 May 2012.
  20. "WNS Global Services opens up new facility in South Carolina". Reuters. Archived from the original on 22 December 2014. Retrieved 1 August 2012.
  21. "WNS Global Services, Aegis & Genpact look to build out operations in China". Economic Times. Archived from the original on 25 December 2014. Retrieved 9 August 2013.
  22. "WNS acquires SA based Fusion Outsourcing for £10 million". BPeSA. Archived from the original on 14 April 2016. Retrieved 5 July 2012.
  23. "WNS SA Executive Committee". WNS. Archived from the original on 9 April 2016. Retrieved 5 December 2015.
  24. "South Africa's BPO Proposition" (PDF). BPeSA. Archived from the original (PDF) on 17 January 2016. Retrieved 1 October 2015.
  25. "Programme Guidelines-BPS" (PDF). DTI South Africa. Retrieved 1 May 2012.
  26. "WNS Proclaim". WNS. Archived from the original on 13 July 2014. Retrieved 19 May 2014.
  27. "WNS Wade". WNS. Retrieved 19 May 2014.
  28. "WNS Progenie". WNS. Retrieved 19 May 2014.
  29. "Board of Directors". WNS. Retrieved 6 January 2015.
  30. "Adrian Dillon Profile". Forbes. Archived from the original on 6 January 2015. Retrieved 6 January 2015.
  31. "Mr. Keshav R. Murugesh, Group CEO, WNS Group". indiainfoline. Retrieved 6 January 2015.
  32. "WNS, Genpact bag $300-m contract from Australian co". The Financial Express. Retrieved 9 January 2015.
  33. "WNS bags back-office deal from Mashreq". The Economic Times. Archived from the original on 9 January 2015. Retrieved 9 January 2015.
  34. "WNS Announces Fiscal 2016 Fourth Quarter and Full Year Earnings". Business Wire. Retrieved 28 April 2016.
  35. "WNS Acquisition". WNS. Archived from the original on 21 May 2014. Retrieved 25 February 2013.
  36. "WNS buys South Africa-based Fusion for GBP 10 million". The Hindu Business Line. Retrieved 19 January 2015.
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