Muzz Buzz

Muzz Buzz is an Australian owned and operated drive-through coffee franchise chain, originating in Perth, Western Australia. Established in 2001, in the suburb of Belmont, Muzz Buzz has seen rapid expansion in recent years. Following a "carbon-copy" franchise model, Muzz Buzz outlets can be found at over 35 locations within the Perth metropolitan area.

Muzz Buzz
TypePrivate
IndustryDrive-through coffee stores
Retail coffee and tea
Retail beverages
FoundedBelmont, Perth, Western Australia (2001)
HeadquartersBelmont, Western Australia, Australia
Key people
Warren Reynolds, Executive Chairman
David Ross CEO
ProductsWhole bean coffee
Tea
Made-to-order beverages
Bottled beverages
Baked goods
Frappuccino beverages
ServicesCoffee
Number of employees
over 100
Websitewww.muzzbuzz.com

History

Muzz Buzz was formed to cater to a growing Australian tastes for premium coffee which was, at the time, not commonly available within Perth in drive-through form.

Franchising of the brand commenced in 2004, with individual outlets closely resembling the original design. The first franchised outlet was established in Mosman Park by Warren Reynolds, who was instrumental in the expansion of the franchise to additional Perth locations.[1] Sporting a distinctive design, reminiscent of an oversized coffee cup, the stores have the standard corporate livery of white, green, and purple.

The first Muzz Buzz outlet in Japan, inside the Aeon LakeTown shopping mall in Saitama Prefecture, September 2015

Expansion into non-Western Australian markets began in 2006, with potential sites earmarked in New South Wales, South Australia, Queensland and Victoria.[2] As of February 2014, Muzz Buzz had 56 operating drive thru outlets in four Australian states. Internationally, franchise rights have been sold to Belarus for the Eastern Bloc, Turkey and the Middle East, South Africa, New Zealand (two stores), United Kingdom[3] and Singapore, with advanced negotiations ongoing for future North American based operations. Additionally, Reynolds has mentioned in interviews that the company has received expressions of interest from China.[4]

Muzz Buzz is a member of the Franchise Council of Australia, and was ranked as one of the top 10 franchises within Australia in 2012, based on an independent review of franchisors by 10 Thousand Feet.

Controversy

An advertisement by Muzz Buzz in 2016 had received complaints from viewers saying that, "it was promoting paedophilia and abusive behaviour." The ad shows "A man in his car was handed a juice and proceeded to pour it over a young boy in the passenger seat. The man then used his finger to scoop the juice off the boy and lick it. He then paused, and said 'delicious sticky boy'." The ad was criticised as “violent, messy, and disgusting”. In response, Muzz Buzz removed the advertisement from all broadcasts and apologised to the public for “any distress caused”.[5]

See also

References
  1. Rachel Donkin (16 May 2006). "Muzz Buzz chief blasts red tape". The West Australian. Archived from the original on 22 August 2008.
  2. Rosemary Ryan (3 April 2006). "UCoffee newcomer expands drive through concept". Hospitality. Archived from the original on 6 July 2011.
  3. Master franchise expands Muzz Buzz brand into the UK | Franchise opportunities in Australia | Franchises available in Australia | Business Franchise Magazine
  4. "Two UK rivals vie for MuzzK Buzz franchise". The West Australian. 9 April 2007. Archived from the original on 2 March 2011.
  5. "Muzz Buzz pulled ad after 'paedophile' complaints". The West Australian. 10 January 2017. Retrieved 8 April 2020.
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