Sonos

Sonos is an American developer and manufacturer of wireless home audio products, including smart speakers. The basic idea behind its products is Whole House Audio, i.e., to allow a household to play music from a variety of sources in multiple rooms simultaneously, so that different rooms may hear either the same music source in sync or different music sources.

For other uses, see Sonos (disambiguation).
Sonos Inc.
TypePublic
NASDAQ: SONO
Russell 2000 Index component
IndustryConsumer electronics
Founded2002 (2002)
Founder
  • John MacFarlane
  • Craig Shelburne
  • Tom Cullen
  • Trung Mai
Headquarters
Santa Barbara, California
,
United States
Number of locations
  • 12 offices
  • 3 retail stores
Area served
Worldwide
Key people
  • Patrick Spence
  • (Chief Executive Officer)
  • Brittany Bagley
  • (Chief Financial Officer)
  • David Perri
  • (Chief Operations Officer)
  • Nicholas Millington
  • (Chief Product Officer)
Number of employees
1,450 (2018)
Websitewww.sonos.com

The company was founded in 2002 by John MacFarlane, Craig Shelburne, Tom Cullen and Trung Mai. It is currently run by Patrick Spence.

Sonos has partnered with over 100 companies that offer music services, including Pandora, iHeartRadio, Spotify, MOG, QQ Music, and Amazon Music.[1] Sonos products work with the three major voice assistants: Amazon Alexa, Google Assistant, and Apple Siri, although the latter is currently only supported through Apple's Home app.[2] In 2019 Sonos acquired Snips SAS, a privacy-focused AI voice platform for connected devices with the goal to bring a music-specific assistant to its devices.[3]

Product line

The company currently offers eight powered speakers: four smart speakers (Move, One,[4] One SL,[5] and Play:5[4]), two soundbars (ARC and BEAM), a television sound system (PLAYBASE),[5] and a subwoofer (Sub).[4] It also offers the AMP to drive unpowered speaker pairs and the PORT to link a Sonos system to conventional audio equipment such as amplifiers and CD players. The company recently added its first portable rechargeable battery powered speaker (Move).[6] A variety of previous products existed as well, current and discontinued products are detailed below.

Sonos Products
Model Model Number Released Discontinued Replaces Launch price S2 Compatible [7]
ZonePlayer ZP100 January 27, 2005 (2005-01-27) 2008 (2008) $499 No
Loudspeaker SP100 March 2005 (2005-03)  () $179 / pair No
Charging Cradle CC100 October 2005 (2005-10) 2009 (2009) $39.99 N/A
Controller CR100 January 27, 2005 (2005-01-27) 2009 (2009) $399 No
ZonePlayer80 ZP80 January 2006 (2006-01) 2008 (2008) $349 No
Connect (Gen 1)[lower-alpha 1] ZP90 October 2008 (2008-10)  () ZonePlayer80 $349 No
Connect:Amp (Gen 1)[lower-alpha 2] ZP120 October 2008 (2008-10)  () ZP100 $499 No
Controller CR200 July 2009 (2009-July) 2012 (2012) Controller (CR100) $399 No
Play:5 (Gen 1)[lower-alpha 3] November 2009 (2009-11) November 20, 2015 (2015-11-20) $499 No
Wireless Dock WD100 2010 (2010)  () $119 N/A
Bridge  ()  () $49 No
Boost  ()  () $99 Yes
Play:3 July 20, 2011 (2011-07-20) July 31, 2018 (2018-07-31) $299 Yes
Sub (Gen 1) June 19, 2012 (2012-06-19) $699 Yes
Sub (Gen 2) June 8, 2020 (2020-06-08) Sub (Gen 1) $699 Yes
Playbar February 12, 2013 (2013-02-12) June 8, 2020 (2020-06-08) $699 Yes
Connect (Gen 2) March 2015 (2015-03)  () ZonePlayer90 $349 Yes
Connect:Amp (Gen 2) March 2015 (2015-03)  () ZonePlayer120 $499 Yes
Play:1 October 14, 2013 (2013-10-14) October 24, 2017 (2017-10-24) $199 Yes
Play:5 (Gen 2) November 20, 2015 (2015-11-20) June 8, 2020 (2020-06-08) ZonePlayer S5 $499 Yes
Playbase April 4, 2017 (2017-04-04) August 6, 2020 (2020-08-06) $699 Yes
One (Gen 1) October 24, 2017 (2017-10-24)  () Play:1 $199 Yes
Beam July 17, 2018 (2018-07-17)  () $399 Yes
One (Gen 2) March 2019 (2019-03)  () One (Gen 1) $199 Yes
Amp February 5, 2019 (2019-02-05)  () ZonePlayer120 $599 Yes
In-Ceiling February 26, 2019 (2019-02-26)  () $599 / pair N/A
In-Wall February 26, 2019 (2019-02-26)  () $599 / pair N/A
Outdoor February 26, 2019 (2019-02-26)  () $799 / pair N/A
SYMFONISK (Bookshelf) 004.646.17 August 1, 2019 (2019-08-01)  () $99 Yes
SYMFONISK (Table lamp) 003.575.61 August 1, 2019 (2019-08-01)  () $179 Yes
One SL September 12, 2019 (2019-09-12)  () Play:1 $179 Yes
Port September 12, 2019 (2019-09-12)[lower-alpha 4]  () ZonePlayer90 $399 Yes
Move September 24, 2019 (2019-09-24)  () $399 Yes
Arc June 8, 2020 (2020-06-08)  () Playbar/Playbase $799 Yes (required)
Sub (Gen 3) June 8, 2020 (2020-06-08)  () Sub (Gen 2) $699 Yes (required)
Five June 8, 2020 (2020-06-08)  () Play:5 (Gen 2) $499 Yes (required)
  Discontinued; unsupported
  Discontinued; still supported
  Current or still sold

History

Corporate, financial, and marketing history

Sonos was founded in August 2002[8] by John MacFarlane, Craig Shelburne, Tom Cullen and Trung Mai, with MacFarlane wanting to create a wireless service.[9][10]

During 2004, MacFarlane brought prototypes of the first Sonos products to several industry events, including the June 2004 "D2: All Things Digital" conference in Carlsbad, California (where Steve Jobs told MacFarlane that the Sonos controller's scroll wheel might violate Apple patents related to the iPod,[11][12][13]) and the December 2004 Digital Music Summit.[14]

In May 2005, Sonos announced that its initial product line would go on sale in the United Kingdom in the following month.[15] The company has continued to broaden its international sales, for example to Japan in 2018.[16]

In May 2012, Sonos opened the Sonos Studio in Los Angeles, a studio and art gallery in which art was exhibited along with Sonos' products for free,[17] and featured events with artists like Beck, The Lonely Island, Solange and others,[18] and released a video about its development.[19] The Los Angeles location was closed in 2018; a London location remains open.

In December 2013, the company was estimated to have raised $118 million in venture funding, including a $25 million round; Its investors included Kohlberg Kravis Roberts, Redpoint Ventures and Elevation Partners.[20]

In January 2015, Sonos was rebranded by Bruce Mau Design,[21] with a new visual identity and improved logotype that was created over the span of four years, from 2011 to 2014.[22] There have been other brand refreshes, including one in 2019.[23]

In February 2016 Sonos also released a study called the Music Makes it Home Study.[24]

In March 2016, CEO John MacFarlane announced the company's shift to streaming music services and voice control instead of local playback, and laid off some employees.[25]

In July 2016, the company opened its first Sonos Store in SoHo.[26]

In September 2016, the company announced that its products would become available at the Apple Store.[27]

In January 2017, MacFarlane announced via the company's blog that he would be stepping down from his role as CEO, and that he would be succeeded in this position by former COO Patrick Spence.[28]

In December 2017, IKEA and Sonos announced a collaboration to build Sonos' technology into furniture sold by IKEA.[29]

In August 2018, Sonos went public, trading on the NASDAQ under the symbol SONO.[30]

In November 2019, Sonos acquires Snips SAS, a privacy-focused AI voice platform for connected devices with the goal to bring a music-specific assistant to its devices.[3]

In April 2020, Sonos revealed a new "sonic logo" composed by Philip Glass, featuring an ensemble of 21 musicians. The logo will be heard in the listening experience of Sonos Radio, an Internet radio streaming service that was unveiled by the company the same month.[31]

In June 2020, Sonos announced plans to lay off 12% of its workforce, close its New York store and six of its offices, and cut its top executives' pay by 20% for three to six months, in response to the economic disruptions caused by the COVID pandemic.[32]

Product history

Products announced by Sonos (excluding several smaller or less-important ones) have been:

  • June 2004 - Sonos announced its first products—the Digital Music System consisting of two components, the ZonePlayer and the Controller (later renamed as the ZP100 and CR100, respectively) -- then expected to be available in fall 2004.[33] The products were introduced at the January 2005 Consumer Electronics Show.[34] They first shipped either on January 27, 2005,[35] or March 2005.[36]
  • January 2006 - the unamplified ZonePlayer ZP80, with analog and digital input and output connections to link a user's Sonos system to their traditional amplifier.[37]
  • August 2008 - the ZonePlayer120 (ZP120, later CONNECT:AMP), replacing the ZP100, and the ZonePlayer90 (ZP90, later CONNECT), replacing the ZP80.[38]
  • October 2008 - a free Controller app for the iPhone and iPod Touch, reducing the need for Sonos' separate controllers.[39] Controller apps were later released for other IOS devices and for Android.
  • July 2009 - the CR200, a second handheld controller to replace the CR100, with a touch screen rather than the CR100's scroll wheel.[40] Sales of the CR200 were discontinued in 2012.[41] Existing CR200 controllers continue to operate, however there are reports of touchscreen failures which cannot be repaired.[42]
  • November 2009 - the ZonePlayer S5 (later PLAY:5), the first independent Sonos-connected amplified speaker.[43]
  • July 2011 - the PLAY:3, a second, smaller, amplified speaker in its Play lineup of smart speakers.[44][45]
  • May 2012 - the SUB wireless subwoofer.[46]
  • February 2013 - the PLAYBAR soundbar speaker.[47]
  • October 2013 - the PLAY:1, a third, compact, smart speaker.[48][49]
  • February 2015 - Sonos announced the limited edition Blue Note PLAY:1, a collaboration with Blue Note Records,[50] which went on sale in March.[51] There have been other similar Sonos releases, available for limited times, such as a Beastie Boys PLAY:5[52] and a series of Sonos Ones in five new colors developed by the Danish design firm HAY.[53]
  • September 2015 - A new ("2nd gen") PLAY:5 speaker was announced, and pre-orders began in October.[54]
  • March 2017 - the PLAYBASE, a soundbase to go under a television.[55]
  • October 2017 - the SONOS ONE, a small connected speaker with voice control.[56] A key feature of whole house systems starting in 2017 was the adoption of Amazon's Alexa as a third-party voice controller.[57]
  • April 2018 - production of the PLAY:3 was discontinued, effective July 31.[58]
  • June 2018 - the Sonos Beam, a soundbar with voice control, was announced.[59]
  • August 2018 - An updated version of the Sonos Amp was unveiled, with a planned limited release in December.[60]
  • March 2019 - A second-generation Sonos One, with Bluetooth LE connectivity, a faster processor, and more memory.[61]
  • August 2019 - The first two products resulting from the IKEA-Sonos collaboration, called SYMFONISK, a small bookshelf speaker and a combination table-lamp/speaker, became available from IKEA.[62][63]
  • September 2019 - The introduction of the first battery operated Sonos speaker called Move. The speaker is portable and has the rating of IP56 making it humidity, heat, and cold resistant. It uses an indoor charging base and claims to play up to 10 hours on a full charge. Sonos also announced the One SL, a version of its One without voice control, replacing the Play:1, and the Port, an updated version of the Connect, to add Sonos functionality into an existing, wired stereo system.[64]

History of outside services supported

In April 2005, Sonos announced that its products could play music from Rhapsody, the first of many music services that its products would support.[65] Starting in September 2006 Sonos supported Rhapsody from its own Controller without use of a PC.[66] Subsequently added services include:

Sonos devices support the Amazon Alexa, Google Assistant virtual assistants.[2] Apple Siri is only supported through Apple's Home app.[74]

Logo history
  • Original Sonos logo, used from 2002 and replaced in 2011.
  • Second logo, used until 2015 as part of the rebrand by Bruce Mau Design.
  • Current logo. It is bolder than its predecessor while retaining the same font.

The word is a palindrome and the logo a rotational ambigram.

Technical issues and changes

Multiple Sonos devices in a single household are connected to each other wirelessly, through a wired Ethernet network, or a mixture of the two.[75] The Sonos system creates a proprietary AES-encrypted peer-to-peer mesh network,[76] known as SonosNet. This allows for each unit to play any chosen input and if desired share it as synchronized audio with one or more other chosen zones. The first versions of SonosNet required a single ZonePlayer or ZoneBridge to be wired to a network for access to LAN and Internet audio sources[75] or when creating a 3.1/5.1 surround setup.[77] SonosNet 2.0 integrated MIMO on 802.11n hardware, providing a more robust connection. Later, the company added support for connecting to an existing Wi-Fi network for internet connectivity, removing the wired network requirement.[78] Sonos devices do not have power buttons, and the company claims that each speaker consumes 4–8W in idle/standby.[79]

In November 2015, a tuning feature called Trueplay was released in a software update.[80] Trueplay tunes the output of Sonos smart speaker units to the acoustics of the room they are in. The initial tuning process requires the use of a suitable Apple smartphone or tablet.[81]

Reception

In November 2004, the Sonos Digital Music System won the "Best of Audio" award at the 2005 CES Innovations Design and Engineering awards.[34]

A February 2005 Macworld review of the first Sonos system explained its background, components and operation.[82]

Support for the CR100 ended in 2018 when Sonos sent out an update that intentionally caused the CR100 to cease to function, resulting in expressions of unhappiness from a number of long-time Sonos customers.[83][84] Sonos later settled a class action lawsuit related to its decision to intentionally cause the CR100 to cease to function.[85]

Sonos was criticized by media outlets in December 2019 for its "Recycle Mode", which bricks devices that users register into the company's trade-in program.[86][87] Customers who participate in the program receive a 30 percent discount on a purchase of a new Sonos device, but the registration puts the device into Recycle Mode, which starts a timer that turns the device permanently non-functional in 21 days. An electronic waste recycler criticized the procedure on Twitter for being environmentally unfriendly, stating that it discourages reuse by preventing recyclers from reselling functional Sonos units.[88] Sonos responded that Recycle Mode was intended to ensure that prospective customers purchase newer Sonos models instead of older secondhand models.[89] In March 2020, Sonos discontinued the Recycle Mode and no longer requires customers to dispose of products submitted for its trade-in program.[90][91]

On January 22, 2020, Sonos notified the end of support for speakers made before 2015, meaning that they eventually will lose functionality, something that sparked anger from their owners.[92] Many of these speakers were purchased by customers after 2015, meaning that customers paid full price for equipment that will cease to be supported after two or three years.[93]

Locations

Headquarters

The headquarters are located in Santa Barbara, California.[94]

Stores and resellers

According to a press release in November 2011, the company had over 6,300 retail locations that housed their products in North America.[95]

The first official Sonos Store was opened in New York City on July 12, 2016.[96] A store opened on Seven Dials in London, in November 2017.[97] A store opened in Berlin in April 2018.[98]

Offices

There are currently 12 offices operated by Sonos independently.[99] These are located in Australia, China, Denmark, France, Germany, Netherlands, United States, Sweden and the United Kingdom. An engineering office was present in Boston as of 2017.[57]

Notes
  1. Originally known as ZonePlayer90
  2. Originally known as ZonePlayer120
  3. Originally known as ZonePlayer S5
  4. Released in limited quantities

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