1-800-GOT-JUNK?

RBDS Rubbish Boys Disposal Service Inc. (doing business as 1-800-GOT-JUNK?) is a Canadian franchised residential and commercial junk removal company operating in the United States, Canada, and Australia.[2] The company's business model consists of taking junk or trash haulage, and giving it a "clean" image through branding and marketing.

RBDS Rubbish Boys Disposal Service Inc.
1-800-GOT-JUNK?
FormerlyThe Rubbish Boys Disposal Service
(1989–1998)
TypePrivate
IndustryWaste management
Founded1989 (1989)
FounderBrian Scudamore
HeadquartersVancouver, British Columbia, Canada
Number of locations
153 (2020)
Key people
Brian Scudamore (CEO)
ProductsJunk Removal Services [1]
OwnerO2E Brands
Websitewww.1800gotjunk.com
A typical Canadian 1-800-GOT-JUNK? vehicle in Ontario.

History

The company started in Vancouver, British Columbia, Canada in 1989 by Brian Scudamore. He had the idea while he was in a McDonalds drive thru and saw a beat up old truck offering junk removal services in front of him, and he thought to himself, "I can do better than that". It was incorporated as The Rubbish Boys Disposal Service, then in 1998 with its current name.[3] The first permanent franchise opened in 1997 in Victoria, British Columbia,[4] and a second in Toronto in 1998. In 2000, the first franchise opened outside Canada, in Portland, Oregon.[5]

The chief operating officer is Erik Church.[6]

Operations

1-800-GOT-JUNK? performs bi-annual audits of their environmental practices.[7] The company claims to keep 63.5% of collected items out of the landfill by recycling and by donating to community and charity organizations.[8][9] Franchisees have access to a report to track their landfill diversion.

1-800-GOT-JUNK? evaluates its level of customer service using the Net Promoter Score system.[10] 1-800-GOT-JUNK? released a consumer-based mobile booking site in 2012 and a mobile app in 2013 for franchisees and their employees to manage operations.[11][12]

In the media

Entrepreneur magazine named the company 425th of 500 franchises in 2013.[13] Achievers, a company that offers social recognition and employee engagement solutions to its clients, rated the subject of this article Canada's "most engaged workplace" in 2013 and recognised it in 2012.[14]

The company is a sponsor of and participates in episodes of the A&E (TV channel) series 'Hoarders'.

The founder and CEO is Brian Scudamore.[15]

References
  1. "Press Kit" (PDF). Archived from the original (PDF) on 2016-09-17. Retrieved 2016-09-10.
  2. Blaskovich, Sarah. "Success stories - Brian Scudamore". Success. Retrieved 1 November 2013.
  3. "How I did it: Brian Scudamore". Business in Vancouver. Archived from the original on 2013-11-20. Retrieved 1 November 2013.
  4. "1-800-GOT-JUNK Franchise Review - 1-800-GOT-JUNK Franchises For Sale". Businessmart.com. Archived from the original on 8 July 2011. Retrieved 2011-06-13.
  5. Villano, Matt (May 1, 2006). "A Cache of Cash Cleaning Up Other People's Trash". New York Times. Retrieved 14 January 2015.
  6. "The Frequent Flyer: Erik Church". Go Far. Archived from the original on 2013-11-03. Retrieved 1 November 2013.
  7. "Our honored small businesses - Where are they now?". Winning Workplaces. Archived from the original on 2013-11-03. Retrieved 1 November 2013.
  8. "1-800-GOT-JUNK? - Another Year of Successful Earth Day Events!". 1-800-Got-Junk. Retrieved 14 July 2016.
  9. "Junk Salvaging Gets Environmental Audit". Greenandsave.com. Archived from the original on 2013-11-03. Retrieved 1 November 2013.
  10. D'Antonio, Mila. "1-800-GOT-JUNK? drives its customer experience forward". 1to1 Media. Archived from the original on 2013-11-03. Retrieved 1 November 2013.
  11. Levy Sarfin, Rachel. "1-800-GOT-JUNK? rolls out mobile app for franchise partners". IT in Canada. Archived from the original on 2013-11-05. Retrieved 1 November 2013.
  12. "1-800-GOT-JUNK now has an app". Computer Dealer News. Retrieved 1 November 2013.
  13. "2013 Franchise 500 Rankings". Entrepreneur Magazine. Retrieved 1 November 2013.
  14. "The 50 most engaged workplaces in Canada". The Globe and Mail. Toronto. 28 September 2012. Retrieved 1 November 2013.
  15. "Undercover Analysis | Episode #4: Got-Junk Boss Brian Scudamore". Financial Post. Retrieved 1 November 2013.
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