Indian Railway Catering and Tourism Corporation

It is one of the Miniratna companies of Central Indian government. Prior to its inception, Indian railway passengers had little options for quality food while travelling. Passengers have to get off from trains at stations and buy sub-standard and unhygienic food available. The short halt at stations and the sudden surge in crowd at the stalls added to the travelers' panic. After the advent of IRCTC, pantry cars were introduced inside long or medium distance trains which catered to passengers by serving freshly cooked quality food, thus revolutionizing train travel in India. It pioneered internet-based rail ticket booking through its website, as well as from the mobile phones via WiFi, GPRS or SMS. It also provides SMS facility to check PNR status and Live Train Status as well. In addition to e-tickets, Indian Railways Catering and Tourism Corporation also offers I-tickets that are basically like regular tickets except that they are booked online and delivered by post. The tickets PNR status is also made available. Commuters on the suburban rail can also book season tickets through the website. It has also launched a loyalty program called Shubh Yatra for frequent travelers. Through this program, passengers can avail discounts on all tickets booked round the year by paying an upfront annual fee.

Seeking to make it easier to book e-tickets, It launched a schemew called Rolling Deposit Scheme (RDS). RDS is an e-ticket booking scheme allowing passengers to reserve seats against advance money kept with the corporation.[9] It has also added flights and hotels booking facilities to their line of online reservation services. The website is managed by TCS. Also, TCS manages Indian passports.[10]

On 31 December 2020 IRCTC's upgraded e-ticketing website.[11]

The IRCTC has been criticised for failing to maintain privacy of the data that it has collected on passengers for the purposes of bookings and travel, and there have been multiple reports of data leaks and exposures, as well as concerns that passenger information has been used by the government to send promotional content with demographic targeting.

In 2016, cyber police officials from Maharashtra reported a potential leak of personal information relating to 10 million passengers. The IRCTC denied the leak, but a committee consisting of officials from the IRCTC and Centre for Railway Information Systems (CRIS) was constituted to examine the report.[12][13] IRCTC officials claimed that the reports were unfounded and that there was no leak of "sensitive" passenger data.[14][15][16] An IRCTC official later admitted that data that IRCTC had shared with third parties, including hotel, taxi, and food delivery services, had been exposed.[17]

In 2018, a security researcher, Avinash Jain, reported that a free travel insurance scheme offered by IRCTC, which caused users on their app to be redirected to a third party insurer, had left the information of approximately 200,000 passengers exposed for a period of two years.[18][19] IRCTC discontinued the insurance scheme and fixed the vulnerability that had left this data exposed.[20]

In October 2020, a data breach resulted in the exposure of passenger data of more than 900,000 individuals online, including names, dates of birth, mobile numbers, marital status, residence, gender and travel information. IRCTC denied the leak.[21] In the same month, IRCTC announced that it would be sharing passenger data with other public and private corporations with whom it worked.[22] Railway Minister Piyush Goyal publicly stated while discussing railway disinvestment that the government was exploring ways to monetise the sale of passenger data stored with IRCTC, saying "There is huge data with the company and that is not getting captured in the valuation. We are trying to see how we can utilise that."[23] Former Railway Minister Dinesh Trivedi has criticised this, calling it a "threat to the right of privacy."[24]

In May 2020, the IRCTC made the use of the Government of India's Covid-19 tracker app, Aarogya Setu, mandatory, amidst concerns about the safety of data stored with the app.[25][26] A government official later clarified in proceedings at the Karnataka High Court that downloading the app was optional and not mandatory.[27]

In 2020, IRCTC officials used personal passenger data that had been provided to them to book tickets, in order to email a pamphlet titled "PM Modi and his government’s special relationship with Sikhs" during the 2020–2021 Indian farmers' protests, in which they advertised the benefits of government policies to protesting Sikh farmers. More than 20 million such emails were sent without consent of the passengers between 8 December 2020 to 12 December 2020. IRCTC chief public relations officer Sidharth Singh stated that the booklet "has been sent to those with the surname ‘Singh’ and those who are from the Punjab region"[28] However, IRCTC officials later denied that the pamphlet, which was shared in English, Hindi, and Punjabi, was selectively targeted at members of the Sikh community.[29] IRCTC officials admitted that passenger booking data had been previously used without prior consent, for the purpose of promotional government messages.[30][31][32]

Under the Tatkal scheme, passengers who plan their journey at short notice can book their tickets in almost all Mail/Express trains through the Indian railways internet portal. The booking starts at 10:00 AM daily for AC coach reservation and for Non-AC timing is residual to 11.00 AM, one day prior to the departure of the train from source station.[33] Tatkal E-ticket can be booked for selected trains one day in advance excluding date of journey from the train originating station. It can be booked on the opening day from 10:00 AM for AC coach and 11:00 AM for NON-AC.[34] Passengers travelling on Tatkal tickets should carry a photo ID proof along with them to be shown to the ticket checker. Earlier this year, the website has launched Lite version which doesn't include ads, pop ups, etc. and check PNR status.[35]

Indian Railways Catering and Tourism Corporation also organises budget and deluxe package tours for domestic and foreign tourists. A popular tourism package for budget tourists covering important tourist destinations across India is called "Bharat Darshan". Luxury tourism packages are also available, that involve special luxury trains such as Buddhist Circuit Train and Maharajas' Express operations.[36]

.Apart from conventional tourism, it also offers adventure tourism packages that include water sports, adventure and wildlife treks, etc. A provision for customizing tours as per specific requirements is also an added attraction. Recently, a new venture of Indian Railways, named as Rail Tourism India has been launched to provide direct catering and tourism packages to users.

In 2020, the IRCTC began operating India's first private train, the Tejas Express, from Lucknow to New Delhi, and from Ahmedabad to Mumbai.[37]

Mainly, IRCTC provides catering and e-ticketing services but it also runs India's first semi-high speed fully air-conditioned train Tejas Express.[38]