Downtown Crossing station

Downtown Crossing has two platform levels, both underground. The upper level serves the Orange Line and houses the CharlieCard Store, the entrance to the Winter Street Concourse, and entrances to various retailers, such as Roche Bros. and Macy's. The lower level platforms serve Red Line trains.

Accessibility

See also: MBTA accessibility

New elevators under construction in 2018

Like all Orange Line and Red Line stations, Downtown Crossing is accessible. Surface elevators are located at the Winter Street, Franklin Street, and Hawley Street entrances.[3] An additional elevator – open business hours only – leads to the Roche Brothers store which connects to the Summer Street concourse. Because Downtown Crossing is an older station built at two different times in a dense urban area, transfers between the two lines are convoluted. There is no elevator between either of the Red Line platforms and the southbound Orange Line platform; passengers making such transfers must use the Winter Street Concourse and the Red Line elevators at Park Street.

The northbound Red Line platform has elevators at both ends of the Summer Street concourse for connections to the northbound Orange Line and to the street. The southbound Red Line platform only has an elevator at its far east end; passengers transferring to and from the northbound Orange Line must leave fare control at one end of the concourse and reenter at the other end.

A $13.57 million project added the two elevators connecting the northbound Orange Line platform to the northbound Red Line platform. Notice to proceed was given on February 18, 2016; completion was originally expected in late 2017, but delayed until June 14, 2019.[4][5]

Two additional phases will complete elevator connections for all transfers.[6] The $50 million Phase II will add an elevator between the northbound Orange Line and southbound Red Line platforms, renovate the elevator from Winter Street to the southbound Orange Line platform to also serve the southbound Red Line, and enlarge the Red Line elevator at Park Street. A $6.9 million design contract was awarded in March 2020; construction is expected to last from April 2022 to April 2024.[7] The Phase II improvements are part of the 2006 settlement of Joanne Daniels-Finegold, et al. v. MBTA.[8] Original plans in that settlement for an elevator between the northbound Red Line and southbound Orange Line were found to be infeasible; as part of a 2018 amendment to the settlement, the enlargement of the Park Street elevator was substituted.[9]

Summer station under construction in July 1908, five months before opening

The Washington Street tunnel carrying the Main Line Elevated (later the Orange Line) opened on November 30, 1908.[10] Stations on the tunnel were built in pairs with different names and separate entrances, an appeasement to merchants on the street who desired maximal pedestrian traffic. Stations were located at Summer northbound with entrances at Summer Street and Franklin Street, and Winter southbound with entrances at Winter Street and Temple Place.

The Dorchester extension of the Cambridge tunnel (now the Red Line) was built one level below the Washington Street tunnel. Washington station opened on April 4, 1915, with additional entrances on Summer Street at Hawley Street and Chauncey Street.[10]

As part of a system-wide rebranding by the newly formed MBTA, on January 23, 1967, the Orange Line platforms were renamed Washington as well.[10] On May 3, 1987, the name was changed again to Downtown Crossing after the surrounding retail district, with Washington as a secondary name.[10] The renaming, which had been approved in 1985 as part of a series of station name changes, was coordinated with the opening of the Southwest Corridor.[11]

Red Line platforms (formerly "Washington") at Downtown Crossing

The 1970s saw the first major renovations to the station in decades. In 1972, the agency received a federal grant that funded two-thirds of a $14.3 million modernization program for downtown stations, including $2 million for Washington station.[12] As part of that project, the MBTA investigated the feasibility of connecting Essex, Park Street, Washington, and State with pedestrian tunnels.[13]

The Franklin Street entrance was originally inside a building on the north side of the street.[14] The construction of the 350 Washington Street building beginning in 1965 demolished the older building and widened the street.[15][16] A rebuilt entrance slightly to the north was incorporated into the new building.[17] It was later replaced by a freestanding headhouse, approximately at the original location, in Shopper's Park. The MBTA proposed to make the headhouse exit-only during budget cuts in 1981.[18] On August 10, 2015, the entrance was temporarily closed for construction of the Millennium Tower, which constructed a new sloping seating area over the entrance.[19][20][15] The renovated headhouse reopened on September 12, 2016.[21]

Originally, the Orange Line level had an underground concourse with several direct access points to basement entrances of various stores in the district, such as Jordan Marsh (now Macy's) and the former Filene's department store. In 1979, the Winter Street Concourse was opened, connecting the upper level of Downtown Crossing station (inside fare control) to the upper level of Park Street station two blocks away, utilizing an existing but previously unopened section of the concourse.[22] Both levels of the station were substantially renovated and accessibility was improved in the mid-1980s. The 101 Arch Street building, completed in 1989, included access to the Summer Street concourse (including an elevator) through its basement level.[23][24] By 1991, a 1914-installed wooden escalator in the station was the oldest operating escalator in the world.[25]

Modernization in the 1980s included the installation of Situations, a set of 31 skewed marble seats designed by Buster Simpson along the Red Line platform.[26] In August 1987, the MBTA board approved plans for an MBTA Transit Police substation in the Summer Street Concourse.[27] The $950,000 substation opened on July 26, 1988.[28]

Silver Line service from Downtown Crossing to Dudley Square began on July 24, 2002.[10] The Temple Place entrance to the southbound Orange Line platform was reopened to allow easier transfers.[29] On June 24, 2019, the MBTA Board awarded a $29.7 million, 16-month contract for full cleaning, wayfinding signage replacement, and other improvements at North Station, Haymarket, State, and Downtown Crossing stations.[30] As of May 2020, that work is expected to be complete by the end of 2020.[31]

CharlieCard Store

The CharlieCard Store in 2015

A ticket counter was formerly located on the mezzanine level of the station (outside fare control) under Winter Street east of Washington Street. On August 13, 2012, the MBTA combined customer services (formerly located in a booth at Back Bay station) into the Downtown Crossing location as the "CharlieCard Store".[32] The store provides services including obtaining special passes for blind, senior, disabled, and other users; transferring value between fare media; and the purchase of regular passes (the last of which can also be done at any unmanned fare machine).[33] Due to unreliable computer systems and high demand, the store experiences long wait times.[34]

#7 (a local route) and #448 (a longer commuter route) buses at the corner of Summer and Otis streets at Downtown Crossing

A number of MBTA bus routes have Downtown Crossing station as their downtown terminus. These include local routes to Charlestown, South Boston, and the North Shore, express buses which run via the Massachusetts Turnpike, and the bus rapid transit Silver Line to Dorchester.[3]

Most routes stop on Otis Street at Summer Street, a short block east of the nearest subway entrance:[3]

• 7: City Point - Otis Street & Summer Street
• 501: Brighton Center - Federal Street & Franklin Street
• 504: Watertown Yard - Federal Street & Franklin Street
• 505: Waltham Center - Federal Street & Franklin Street
• 553: Roberts - Federal Street & Franklin Street
• 554: Waverley Square - Federal Street & Franklin Street
• 556: Waltham Highlands - Federal Street & Franklin Street
• 558: Riverside - Federal Street & Franklin Street

One route stops on Bedford Street at Kingston Street, an additional block to the south:[3]

• 11: City Point - Bedford Street & Chauncy Street

One Silver Line route serves Downtown Crossing at a midblock bus stop on Temple Place, half a block from the nearest subway entrance:[3]

• SL5: Nubian station–Downtown Crossing at Temple Place

The 92 and 93 routes stopped at Downtown Crossing until they were cut back to Milk Street in August 2014.[10][3]

Wikimedia Commons has media related to Downtown Crossing station.

• MBTA - Downtown Crossing
• Entrances on Google Maps Street View: Washington at Winter, Summer at Washington, Temple Place, 101 Arch Street, Chauncy Street, Franklin Street