Shatel

Shatel is an Iranian Internet Service Provider and a "large" Local Internet registry[3] based in Tehran, Iran . Shatel is the first ADSL2+ service provider in the country, and the first gigabit wireless network operator based on registered microwave frequency.[4] Shatel is the brand name of the 6 satellite companies including Aria Shatel, Aria Rasaneh Tadbir, Asr-e Shatel Ertebat (Isfahan), Aria Rasaneh Tadbir (Karaj), Aria Resaneh (Tabriz), Aria Tel.[5]

Not to be confused with Sheitel.

Aria Rasana Tadbir (Shatel)
TypePrivate
IndustryTelecommunications
Founded1999 (1999)
HeadquartersTehran, Iran
Area served
Iran nationwide
Key people
Ahmadreza Nakhjavani, the company CEO
ServicesADSL2+, VDSL, Dialup, VoIP, VPN, Broadband, IPTV, Colocation, FTTX
Number of employees
1200 in Tehran[1]
500 customer support
700 engineers the countrywide[2]
Websiteen.shatel.ir

History
Shatel Headquarters office at Tehran, Iran

Shatel Group launched in 2002 after acquiring the ISP and ICP licenses from the Ministry of Information and Communication Technology of Iran, starting with a 20 personnel team. Shatel activities were initially focused on providing clients with Internet access using dialup services and international calling cards. In one year and in line with the growing usage of the Internet in Iran, the formation of the "radio services regulation" in the country, Shatel Group acquired Telecommunication Company of Iran’s PAP license.

After acquiring the licenses, Shatel invested in high speed ADSL2+ Internet access and the related supplementary services such as VPN, VOD, VODSL, as well as a network infrastructure for e-learning. With the expansion of the Group’s activities, various services and products were added to the Shatel basket, such as broadband in the forms of leased lines and wireless, as well as special LAN and MAN connection setup solutions for organizations.[6]

In Sep 2011 Shatel awarded as one of the VoIP termination routes to Iran by Telecommunication Infrastructure Company of Iran.[7]

Products and services

Shatel was one of the first companies in Iran to be awarded a Private Access Provider license (allowing them to deploy ADSL).[11] Shatel ADSL2+ services are enabled in about 450 Telephone Centers national wide with about 80 Telephone Centers in Tehran.[12] Founders of the Company Have begun their activity in the field of WAN, LAN computer networks designing and also disassembling satellite and wireless systems as spread in three main cities of Iran (Tehran, Karaj and Tabriz) since 1999.

Besides services mentioned above, Shatel Group of companies is the exclusive premium partner of ZyXEL manufacturer in Iran.[13]

Achievements
  • Top data communication operator in first Information and Communication Technology National Festival (FAVA)[14]
  • Top data communication operator in second consequent year and receiving golden statue and certificate from Ministry of communication and information technology[15]
  • First rank among information technology service providers in third consequent year in Information and Communication Technology National Festival (FAVA)[16]
  • "Matma" (Iranian Centre for National Internet Development) reported Shatel as one of 4 best service providers in Iran in 2010.[17]
  • "Three-Star Award" for establishment of EFQM (European Foundation for Quality Management) from the Industry, Mine and Trade Minister[18]
  • Diamond statue and 1st rank among all of IT corporations in Iran[19]
  • Among 4 fastest service providers up to Nov 2011 according to Mamta statistics.[20]
  • Receiving ISO 9001 certificate from IMQ in Feb 2012.[21]
  • Receiving National Quality Award (ICTINQA).[22]
  • Receiving three star testimonial from Iranian Minister of industry, mine and trade[23]
  • Receiving ISO 14001:2004 certificate[24]

Offices and coverage
Shatel Customer Support Department at central office

Head office is in northern Tehran, with many representatives and local branches around the country. Almost 11 provinces had covered cities till August 2007 including satellite companies in Isfahan, Kashan, Tabriz and Karaj[25] and about 24 agencies nationwide.[26]

Organization

Headquarters office in Tehran has 800 employees[1] with 160 in customer support department. Nationwide employees include about 1200 with about 400 engineers.[2] Headquarter office has departments like market R&D, technical R&D, quality management, product marketing and training. This company has also relationships with Iranian universities for their employee training courses.[2]

Competition

Shatel is in major competition with Afranet, ParsOnline, Sepanta, Neda Rayaneh[27] and other local ISPs

References
  1. "Shatel Human Resources". Shatel Website.
  2. The Business Year, VIP Interview M. Hassan Shanesaz Zadeh. that extra something, Sep 2012
  3. "Aria Rasana Tadbir". Ripe.net.
  4. "About Shatel". Shatel Website.
  5. "Satellite Companies". Shatel Website. shatel.ir. Retrieved 2 January 2012.
  6. Shatel Website Our Story, Retrieved: 4/8/2012
  7. Shatel awarded as the VoIP Carrier in Iran, shatel.ir, Retrieved in: 8/17/2012]
  8. "Important activities". Shatel website.
  9. "Find a Partner". Kaspersky Labs. Retrieved 13 January 2012.
  10. Establishment of SHATEL Education and Research Center, shatel.ir, Retrieved in: 8/17/2012]
  11. Shatel website, About Shatel, shatel.ir, Retrieval data: 1/2/2012
  12. "ADSL Services". Shatel Website. Retrieved 5 January 2012.
  13. "Technical and Scientific Support". Shatel Website. Retrieved 8 January 2012.
  14. ITIran, PAP and SAP operators grading, "Aria Resaneh Tadbir (Shatel", Parsian Lean Communications, ... correspondingly earn first to tenth place among PAP companies.", retrieved: 06/02/2013
  15. shatel.ir, Choosing Shatel as top high-speed internet service provider and operator in Iran, "Shatel has gained top grade in data communication scope and has received golden statue and certificate", retrieved: 06/02/2013
  16. Hamshahri Online, Introducing top ICT operators, "Among PAP permit holders, Aria Resaneh Tadbir (Shatel) and Pars Lean Communications and Asiatech hold 1st to 3rd positions in information technology service operators assessment.", retrieved: 06/02/2013
  17. MATMA Report Archived 2011-06-28 at the Wayback Machine, matma.ir, Retrieval date: 1/2/2012
  18. Shatel website, EFQM Two-Star Award for Shatel, retrieved 6/2/2013
  19. Shatel Website, Awarding Shatel as the first ranked among IT corporations in Iran, retrieved 4/8/2012
  20. Matma Statistics Archived 2011-06-28 at the Wayback Machine, matma.ir, Retrieval date: 8/14/2012
  21. ISO 9001 News, shatel.ir, Retrieval date: 8/14/2012
  22. ICTINQA News, shatel.ir, Retrieval date: 8/14/2012
  23. Iranian Excellence Awards, Top Organizations Archived 2013-05-24 at the Wayback Machine, retrieved: 06/02/2013
  24. 90ict.ir, Shatel Receives ISO 14001 certificate, retrieved: 06/02/2013
  25. Shatel website, Shatel in Provinces, shatel.ir, Retrieval Date: 1/2/2012
  26. "Agencies". Shatel Website. Retrieved 8 January 2012.
  27. a look at 6 Iranian ISPs
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