Residence Inn by Marriott

Residence Inn by Marriott is a brand of extended stay hotels. The chain was launched in 1975 in Wichita, Kansas by Jack DeBoer and Robert L. Brock (the then-largest franchisee of Holiday Inn),[2] and acquired by Marriott International on July 7, 1987. As of June 30, 2020, there were 855 Residence Inn hotels in the United States, Canada and Mexico with 105,785 rooms in addition to 264 hotels with 32,363 rooms in the pipeline.[3] The brand's slogan is "It's not a room. It's a Residence". It was the first extended-stay brand in the United States, and was a key player in launching the concept of a "suite" in a hotel.

Residence Inn by Marriott
IndustryExtended stay hotels
Founded1975
Number of locations
896[1] (September, 2020)
Area served
Worldwide
ParentMarriott International
Websitehttp://www.residenceinn.marriott.com/

History

Historically, the usual appearance of a Residence Inn was a main building, called the "Gatehouse," which houses the front desk, a common area for meal service, an on-site coin-operated laundry, a swimming pool and exercise room and often several outbuildings similar to condo or apartment complexes. Most had exterior corridors. More recent constructions, however, have moved away from the outbuilding style and instead have a more traditional layout with all suites in the same building. The suites are much larger than traditional hotel rooms, however. They are typically around 450 square feet for a standard suite and 750 for a two-bedroom suite. Residence Inns typically feature a complimentary small hot breakfast in the morning and a complimentary reception on Monday through Wednesday evenings called "The Mix".

The first Residence Inn to bear the Marriott name was in Charlotte, North Carolina. Virginia Beach, Virginia, Daytona Beach Shores, Florida and Myrtle Beach, South Carolina have the only ocean-front Residence Inns.[4]

In contrast to Marriott's other extended-stay brand, the low-cost TownePlace Suites, Residence Inn competes in the upscale industry segment, along with InterContinental's Staybridge Suites, Hyatt House, and Homewood Suites by Hilton.

Controversies

Allegations of negligence

In a lawsuit filed on October 1, 2020, a family claimed that the staff at a Residence Inn in Buckhead, Atlanta failed to check in on a woman whose family couldn't get in touch with her, and were falsely assured by staff that she was fine. After the family threatened to have the police do a wellness check, the staff then claimed that she fell inside her room and was rushed to a hospital. The family was later told by doctors that she had died from sepsis, the result of an infected wound on her backside the size of a basketball, which had become infected with live maggots.[5]

“How could an otherwise healthy 70-year-old, active woman end up on the floor of her hotel room with dog feces in the room, maggots attacking her body and the room in a state of filth," her daughter said. "We believe somehow she ended up on the floor, couldn’t call for help and no one came and checked on her, even though they say they did... When [a family member] would call the hotel, they would say, ‘She doesn’t want to talk right now. She’s tired. She’s resting. She’ll call you later. She’ll call you tomorrow,’ and this went on for several days," she said.[6]

According to the lawsuit, a manager at the hotel told the daughter that she “should be ashamed of herself for having prompted a young staff member to go to Joanne’s room to see such a sight.” The manager then purportedly ordered her to leave the property. The lawsuit also alleges that the hotel would not give the family a copy of the ambulance’s incident report.[7]

Allegations of racism

According to NBC News, in 2020 a lawsuit was filed against Marriot International, alleging that a black women was forced to sign a "no party" waiver by the front desk clerk at a Residence Inn in Portland, Oregon, while white guests weren't asked to make a similar pledge.[8] A representative for Marriott declined to comment on the lawsuit.[9][10]

Accommodations

Historical
USNon-USTotal
2007[11]Properties     528     18     546
Rooms062,80502,611065,416
2008[12]Properties     555     18     573
Rooms066,25202,665068,917
2009[13]Properties     591     17     608
Rooms070,99502,417073,412
2010[14]Properties     595     18     613
Rooms071,57102,559074,130
2011[15]Properties     597     20     617
Rooms072,07602,791074,867
2012[16]Properties     602     23     625
Rooms072,64203,229075,871
2013[17]Properties     629     24     653
Rooms076,05603,349079,405
2014[18]Properties     648     27     675
Rooms078,51803,645082,163

From 2015
North
America		EuropeMiddle E.
& Africa		0Asia &0
Pacific		Caribbean
Latin Am.		Total
2015[19]Properties     690     03     03     001     697
Rooms084,41200307     301     0109085,129
2016[20]Properties     726     03     03     002     734
Rooms089,06500307     301     0249089,922
2017[21]Properties     750     05     03     002     760
Rooms092,63700520     301     0249093,707
2018[22]Properties     789     09     03     002     803
Rooms097,33501,196     301     0249099,081
2019[23]Properties     833     12     03     002     850
Rooms103,03801,477     301     0249105,065

References
  1. "Residence Inn Locations". www.marriott.com.
  2. Now and then: The history of Residence Inn
  3. "Residence Inn". Marriott Hotels Development.
  4. "Residence Inn Virginia Beach Oceanfront". www.marriott.com.
  5. Washington, Audrey. "Family claims in lawsuit that Buckhead hotel left mother for dead inside room". WSBTV. Retrieved 2021-01-24.
  6. Hansen, Zachary; Journal-Constitution, The Atlanta. "DeKalb lawsuit claims hotel neglected 70-year-old before her death". ajc. Retrieved 2021-01-24.
  7. "Brookhaven woman died due to hotel's negligence, daughter claims in lawsuit". Reporter Newspapers. 2020-10-13. Retrieved 2021-01-24.
  8. "Marriott discriminated against black woman with 'no party' waiver, lawsuit claims". NBC News. Retrieved 2021-01-24.
  9. News, A. B. C. "Marriott chain faces lawsuit for allegedly enforcing discriminatory 'no party' policy". ABC News. Retrieved 2021-01-24.
  10. Gaynor, Gerren Keith (2020-01-01). "Marriott slapped with $300G discrimination lawsuit filed by black woman over 'no party policy'". Fox News. Retrieved 2021-01-24.
  11. "2007 Annual Report". www.marriott.gcs-web.com. p. 26.
  12. "2008 Annual Report". www.marriott.gcs-web.com. p. 22.
  13. "2009 Annual Report". www.marriott.gcs-web.com. p. 19.
  14. "2010 Annual Report". www.marriott.gcs-web.com. p. 18.
  15. "2011 Annual Report". www.marriott.gcs-web.com. p. 19.
  16. "2012 Annual Report". www.marriott.gcs-web.com. p. 22.
  17. "2013 Annual Report". www.marriott.gcs-web.com. p. 20.
  18. "2014 Annual Report". www.marriott.gcs-web.com. p. 17.
  19. "2015 Annual Report". www.marriott.gcs-web.com. p. 5.
  20. "2016 Annual Report". www.marriott.gcs-web.com. p. 7.
  21. "2017 Annual Report". www.marriott.gcs-web.com. p. 7.
  22. "2018 Annual Report". www.marriott.gcs-web.com. p. 6.
  23. "2019 Annual Report". www.marriott.gcs-web.com. p. 6.
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